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Stay Away from this Dealership!
I live in Orange County,NY and visited this dealership since it’s located in the County of my residence, however I was very displeased and disappointed with my visit in regards to customer service I received. I asked for assistance and was assigned an available sales consultant named Glen Nicosia so I can check out the 2021 Telluride. I got the impression from this sales consultant that he was not interested in selling this vehicle to me . It started with the lies (BS) of how I needed to make an appointment to test drive because the Vehicle needed to be disinfected due to COVID rules. Never mind that the two Telluride sitting there were still cover inside with the transport plastic on seating . When I said to him it made no sense that you can’t test drive a vehicle because he didn’t want to bother getting the car sprayed he changed his tune. The next statement (BS) was “ You can test drive any vehicle in this dealership, except the Telluride”, because it’s in such high demand. Basically don’t waste their time unless you are going to buy. When I made it clear to him that if they are in the business of selling cars that is a bad attitude to have, he changed his tune again. He then offered to have the car spray if I wanted to test drive it . That is what he should have done from the beginning. Obviously any one in their right mind wouldn’t want to even deal with this sales consultant or dealership. I didn’t bother complaining to Management because if this consultant had such an arrogant and unprofessional attitude towards sales it either is encouraged or nothing is done by management either. So if you live in Orange County,NY travel to another dealership if you want to be treated with dignity and respect. STAY AWAY!
Victor C, we truly appreciate your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (845) 374-6555 at your earliest convenience and we will do our best to resolve this with you.
Shop here to pay MORE
Went in wanting to purchase a car - offered to pay cash. Was told I would have to pay MORE than the sticker price (unless I financed). That was a first! Steve, the salesman, was impolite, rude and was unwilling to negotiate prices (another first!). Wouldn't offer any extras to make the full price worth it. Overall, unpleasant experience. Left without a car. Felt like I was being targeted as a young woman, to get swindled to pay full price.
Unimpressedconsumer, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.
Many Thanks Parts and Service 2011 Pathfinder
Many Thanks to Scott from parts and George from Service for their help and support in servicing my 2011 Pathfinder, i have been purchasing my Nissan's from this dealership since 2004, there pursuit for customer satisfaction is part of the culture ... Thank you
Ed D.,, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Middletown!
Was there in October to buy a car for wife was trying to negotiate a deal for a kia. The salesmen told me he would check with his manager. The sales manager came to me and said to get the f out of his office? My offeres were to low? How professional is that? I'm a senior citizen there with my wife, how can he speak that way in front of everyone and a woman?? He has a Terrible attitude to say the least! Cant believe how we were spoken too. Just say we cant go any lower on the price. No to get the f out! Wow will never go there.
Great Customer Service
I cannot thank these people enough. I purchased my Kia from this place a few months ago. They were fast and efficient. The car was cleaned and ready in a short period of time. Also, when I went to service my vehicle they were friendly, efficient, communicative, and fast. I am very pleased with my experience both in sales and service.
Hi Edwardglad, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Middletown
0il change ,bad customer service check your car l
I can see why they have a 3.7 check your car or truck for damage never be back again customer service is well no words can really say what good is a review i guess i should have read more before going
Buying process 1 star, did not purchase here. Stated damage was done on a previous visit, came in for an oil change on a first come first served basis. Was told there were cars before him, issue was it took to long but was told ahead of time there was going to be a wait.
What they say is what they do
Personable staff with minimal waiting to speak to a technician. Also great lounge with wifi, charging ports, coffee, etc so I didn't waste time while waiting for the service to finish.
Alexdagrate, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Middletown!
Service department is terrible. Response now is didn't have the tools because it was a 2000. Yet wanted to do diagnostic testing. Tools for that?
Andrew M. is an excellent car salesman.
I purchased 2 cars and leased 1 from Nissan of Middletown. The finance manager was able to get me an awesome rate. My car salesman Andrew M. is amazing. He may look young but he has old fashion values that put the customer ahead of the almighty buck. He made sure I was completely satisfied with the numbers even though he wasn't getting a commission on the deal. He went above and beyond for me to make the transaction smooth and easy. I highly recommend seeing him if you are shopping for a vehicle.
Staff members were very friendly and helpful. They helped me find a car that was best for me. They accommodated my work schedule and answered all of my questions. It was a positive experience.