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Great sales department very help and attentive, Service
Great sales department very help and attentive, Service is a disaster, owning two new Volvos, a 21 XC 40 Recharge and 22 XC 60 Recharge and not have any real issues, just regular scheduled maintenance. Service will never provide next day appointments, typically takes two weeks and is at the dealer service department’s convenience. Why valet service was promised as a loyality customer, it never happens. Before you buy ask how quickly your car can be fixed for even regular factory required maintenance, very painful.
Hi James, We always aim to achieve high customer service standards, so it is discouraging to hear that your experience with our service department has not met your expectations. We regret any inconvenience this may have caused you and are currently working on changes to handle recent volume levels. We encourage you to get in touch with us if there is anything else that we can do for you and your vehicle. Chris Gavin General Manager ChrisGavin@ThePremierCollection.com
There should be a 5+ star rating!
An incredible buying experience. Carlo went above and beyond when assisting me in selecting and purchasing my Volvo. All car sales representatives should take a lesson from Carlo. After 3 other Volvo purchases over the years, Danbury Volvo has become my "go to" dealer from now on. There should be a 5+ star rating!
Hi Tom, We greatly appreciate you taking time out of your day to leave us a positive review and the confidence you have in our staff. It's great to hear that Carlo and the team provided top notch service and you were satisfied with your experience at our dealership. Our staff leaves no stone unturned, providing you with a complete experience you'll feel comfortable with. Should you have any other questions or concerns, we are only a phone call away and would be more than happy to help. Take care!
I bought a Jeep Grand Cherokee off lease that had 2...
I bought a Jeep Grand Cherokee off lease that had 2 issues that would be tough to find unless you drove it a lot. Neel & Chris remedied the situation and supported me with a warranty to make me feel comfortable which was above and beyond if you ask me. Great customer service.
Hi James! Congratulations on your Jeep Grand Cherokee! It's fantastic to hear that Neel and Chris were able to make sure that you feel comfortable driving going forward and took care of your needs! We aim for stress-free car buying and our staff are willing to go the extra mile at all times for our customers! If there is anything else that we can do for you and your vehicle, we're only a phone call away! Take care, stay safe, and we'll see you next time!
Don't buy a vehicle from this store
Bought a used 2018 Jeep Grand Cherokee off lease from here and have had nothing but issues with it for the first 6 weeks. It has been in the shop for 4 of the first 6 weeks and even though I have the issues recorded, and acknowledged by their technicians, I'm told the issues can not be replicated. I'd advise not to buy a vehicle from this store. Worst car buying experience of my life.
Hi James, I'm sorry to hear that you've been having continued issues with the Jeep Grand Cherokee that you got from us. I would like to personally become more familiar with the situation that you're having and take this into my own hands. At the end of the day, we're here to help those with vehicle needs and it's discouraging to hear about your issues. At your earliest convenience, please reach out to me directly with a time, date, and phone number that is best to reach you. I'm looking forward to hearing from you, resolving the issues with your Grand Cherokee, and restore your confidence in us. Chris Gavin General Manager ChrisGavin@ThePremierCollection.com
Carlo Juliano and Jerry Didomenico could not have done...
Carlo Juliano and Jerry Didomenico could not have done any more for me and my car buying experience on a pre owned Infinity. From the time Carlo answered my initial call till I drove the car off the lot, he did everything possible to make this a wonderful car purchase. He took care of all of my requests and the car was ready at the time of my pick up. He went above and beyond to "earn" my 5 star rating. Super great guy. Jerry to was such a pleasure to deal with and he was able to get me a substantial discount on my extended warranty with my military service. I received a very fair price for my trade as well. I felt like part of their family. That's how good it was. I have never had a more pleasurable experience buying a car in my 58 years! Go see these guys!!
Hello! Congratulations on your Pre-Owned Infiniti! We're so excited for you to enjoy driving it and we're glad that you decided to leave us a review about your experience with us! We're glad that you had the opportunity to work with Carlo and Jerry, who are both professionals that are dedicated to getting you in the vehicle that best fits your wants and needs! We're happy to see that our staff created a lasting impression that topped all of your car buying experiences! We encourage you to get in touch with us if there is anything else that we can do for you and your vehicle! We are only a phone call away! Thank you for your service! Until next time, take care and stay safe!
Carlo jukiano was an awesome salesman to work with. Very...
Carlo jukiano was an awesome salesman to work with. Very knowledgeable and pleasant to work with. It was a pleasant experience to deal with them
Hello! Thank you for taking the time out of your day to leave us a review! We're glad that you had the opportunity to work with Carlo, who is a truly fantastic part of our team! Carlo is a tremendous part of the Volvo Cars Danbury team and we are incredibly grateful to have him with us! We encourage you to get in touch with us if there is anything else that we can do for you and your vehicle! Please take care, stay safe, and we're looking forward to your next visit!
We had a problem with the horn not working. The tech found a bad connection in a splice somewhere in the harness. It was very difficult to find, so it took many hours, but Melanie was very fair with the charges. They also took care of some other issues. And delivered the car back to us. Fantastic service!
Hi William! We're happy to hear that Melanie and our staff not only took care of the issue with your horn, but also kept the cost to a minimum for you. Sometimes, the simple things turn out to be not so simple. Thank you for taking the time out of your day to leave us a review and share your story with us! If there is anything else that we can do for you and your vehicle or if you have any concerns, we are only a phone call away and would be happy to help! Stay safe, take care, and we're looking forward to your next visit!
The salesperson Carlo Juliano was extremely helpful.He was thorough in expediting the transaction.He made shopping for the vehicle easy making sure that I would get exactly what I wanted.
Hi Joanne! First, congratulations again on your new vehicle! We're excited for you to make so many new memories in your new vehicle! We appreciate all the kind words and confidence that you have in Carlo, who is a professional through and through. Any question, any concern that you have, Carlo has the answer to, so please get in touch with us if there is anything else that we can do for you and your vehicle! Stay safe, take care, and we'll see you next time!
I was dreading the "buying a used car experience" with all the stress, pressure, haggling etc. associated with it. I was totally blown away by the professional, courteous and friendly service we rec'd from Carlo Juliano. I felt as if I knew him all my life. Not only did we purchase a Volvo, but found a dealership I will deal with in the future.
Hi Richard! Thank you for taking the time out of your day to leave us a five star review! It's wonderful to see that Carlo left such a positive lasting impression on you! Carlo is a true professional in every sense of the word and is eager to go the extra mile to ensure that you are taken care of and have a positive experience! Congratulations on your Volvo! We encourage you to reach out to us if you have any further questions or concerns about your vehicle! Please take care, stay safe, and we're looking forward to your next visit!
Volvo Service Department
20K check up! Car was picked up and delivered to my home with ease. Was kept informed via Service Manager and Volvo app. Work completed as always efficiently. Customer for 17 years.
Hello! We appreciate the kind words, five star review, and the continued confidence you have had in us over the last 17 years! Our staff is dedicated to staying in contact with you through every step of the process because we know that the most stressful service appointments are when you are kept in the dark about the status of your vehicle. We keep in touch and explain what needs to be done so that you are in the loop all the time! If you have any other questions or concerns about your vehicle, we are only a phone call away! Please take care, stay safe, and we'll see you next time!