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Reviews

3.6
Average based on 10 reviews.
  • Don't take your vehicle to this shop

    I have had my 2009 F350, 6.4L, in this shop for an LOF (Lube, and filters change), several times as well as an issue with the front end shaking. I...


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    I have had my 2009 F350, 6.4L, in this shop for an LOF (Lube, and filters change), several times as well as an issue with the front end shaking. I have SPECIFICALLY asked for the front end to be greased, (seems like that would be part of the "lube, oil and filters change), on each of those occasions because I had the front end rebuilt two years ago and replaced all the non greaseable parts with ones that could be. The service manager JUST TOLD ME (4/4/2016), the day I'm weighting this review, that because it doesn't specifically say on the repair or shop order to grease the front end, they don't know if it were done. Unbelievable. I just had it in that shop on March 9, according to them. for a LOF and again, I specifically asked for the front end to be greased. but it was not. and the parts are in the back of the truck now to prove it wasn't. I have asked them several other questions regarding servicing the coolant system on this truck, the front end shake, (Please drain my fuel water separator. . .. .. ..we can't sir because you have a trailer hooked up) Next to possibly the ford dealer in Maumee ohio. .. . ... ..quite possibly the most incompetent group of people I have ever dealt with. If I acted this way in my operating room. .. ... . . Frankly, Id be in jail. . ... .My name is Dan, it is 4/4/2016. . .. Don't take your vehicle here.. . .... especially your diesel

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellant service

    I have been dealing with Thayer since we purchased our 2012 Fusion. I usually don't like dealing with dealerships but decided to give them a chanc...


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    I have been dealing with Thayer since we purchased our 2012 Fusion. I usually don't like dealing with dealerships but decided to give them a chance. They made scheduling really easy and fast. They take the time to inspect the care each time I have been in there and give me a report about the health of our car. Thayer has a nice service of taking you home or to work and returning to get you when your vehicle is in the shop. Our salesman has always made sure that everything was ok and has offered uus a car to drive if we needed it. The Thayer family always follows up with us to make sure that everything was done to our satisfaction even on the simple things. Their price is close to non dealerships and comforting that the parts I receive are the proper ones. I will highly recommend them to anyone.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Buying Experience Second to None

    Experience purchasing new vehicle from Thayer Ford was tremendously positive. From the second I walked in the sales staff was courteous and attent...


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    Experience purchasing new vehicle from Thayer Ford was tremendously positive. From the second I walked in the sales staff was courteous and attentive, and they could not have made the process easier. The process of selecting, financing, and delivering my new vehicle were all top notch and I have been equally as impressed with the follow up. Car is great. Service was/is great. Couldn't say enough about the experience at Thayer Ford and the quality of people there!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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