Knowledgeable, professional no pressure salesman, interested in finding the vehicle best fitting my needs & wants (not necessarily the same thing). Th...e process took several visits over a couple of weeks as he patiently allowed me to pick his brain while deciding what to buy. Everyone I had contact with at Bob Gillingham's were friendly, helpful straight shooters who didn't offer toasters or TVs. When asked a few technical questions he didn't know the answers to, Ken introduced me to the service manager who was extremely helpful and offered candid insight & advise regarding aftermarket parts & assessories. Their finance guy, again, was an entertaining no b*llsh*t individual who offered common sense no pressure options regarding warranties and financing. In all, a good car buying experience. I spent over a month doing the research and visited several dealerships before buying my car and feel confident that I would be hard pressed to find a better one than Bob Gillingham Ford.
My service experience was great everyone was very friendly and professional and I was in and out of there within an hour I would recommend this dealer...ship to anyone
Called on a Saturday late afternoon to schedule service and maintenance on my truck and they had me in first thing Monday morning and work was complet...e by midday. They even managed to save me from uneeded charges and work ultimately saving me money! Gillingham Ford is A1 in my books!!
We have been to many local ford dealers and have found Gillingham to be the best in northeast Ohio. We are always greeted at the door and the sales a...nd service staff are great to work with. You can tell this is a family-owned dealership that makes every effort to look out for its customers to make them happy and keep them coming back for generations.
All of the folks at Gillingham were great to deal with. I felt like I was getting a fair deal and my salesman understood what I was looking for and di...dn???t try to sell me something I didn???t want or need. The finance team was also a breeze! Highly recommend!
Just bought a new eco sport and I love it. The staff was all very helpful. Doing all the paper work maybe took 30 minutes. The fastest process ever!
I hAd my car towed there and they found the problem and repaired in in no time. Would use the service department again if needed.
Excellent experience, Staff was quick , well experienced and a pleasure to work with. Would highly recommend this dealer to others looking to purchase... a Ford
If you want a Ford go to Gillingham. Totally made our experience easy and well worth it. There is no BS with this family owned business. You are not a... number, you are a face. Ken Miller and the finance guy Matt were totally awesome guys.
Fantastic service experience. Have been using the dealership for service for 2 years; they put the customer first. Prices are reasonable and the staff... is great.