Reviews

Average Ratings

4.4
37 lifetime reviews.
  • Mathews Ford Lincoln is the best!

    I saw a vehicle I was interested in at Mathews Ford Lincoln and inquired about it online via their website on cars.com and made arrangements to te...

    Dealer Response

    Thank you for taking the time to write a positive review regarding your buying experience here at Mathews Ford Sandusky. We're thrilled you found ...


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    I saw a vehicle I was interested in at Mathews Ford Lincoln and inquired about it online via their website on cars.com and made arrangements to test drive it the next day. The salesman Jason called me to confirm my interest etc. and I submitted a deposit to secure the car until I could get there for the test drive. After the test drive I knew this vehicle checked out OK so I decided to buy it. The entire experience was top notch. Jason and the other dealer personnel treated me like family. I really appreciated that. I give this dealer my highest recommendation and in the future will look to them when I need another car. Fantastic.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write a positive review regarding your buying experience here at Mathews Ford Sandusky. We're thrilled you found our staff helpful, our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call.


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  • Mathews Ford

    Very friendly and informative. Purchased a new Ford Focus ST - which has turned out to be my favorite car ever, after over 25 years of owning Volk...

    Dealer Response

    Lezlie, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Congratulations on your new Focus ST, and pl...


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    Very friendly and informative. Purchased a new Ford Focus ST - which has turned out to be my favorite car ever, after over 25 years of owning Volkswagen GTIs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lezlie, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Congratulations on your new Focus ST, and please don't hesitate to reach out if there is ever anything that we can do for you!


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  • Repair of SUV.

    They fixed the problem & the loaner car was nice ! Thanks, Tom & Karen.

    Dealer Response

    Karen, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! S...


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    They fixed the problem & the loaner car was nice ! Thanks, Tom & Karen.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karen, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • My car troubles at dealer are taken cafast ely.

    Always pleased! Never is a problem they cannot solve .

    Dealer Response

    Peggy, our Staff works hard to go the extra-mile for our valued guests! Thank you for placing your trust in our business. As one of our valued cus...


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    Always pleased! Never is a problem they cannot solve .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Peggy, our Staff works hard to go the extra-mile for our valued guests! Thank you for placing your trust in our business. As one of our valued customers, we sincerely hope to see you here again down the road!


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  • Mathews Ford of Sandusky, Ohio

    Staff was friendly. Waiting area is comfortable. Appreciated that oil change and tire rotation were performed without any pressure to purchase ot...

    Dealer Response

    May, we're pleased to hear everything was completed to your satisfaction! We're always here to provide exceptional service at a great value -- we ...


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    Staff was friendly. Waiting area is comfortable. Appreciated that oil change and tire rotation were performed without any pressure to purchase other services or products.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    May, we're pleased to hear everything was completed to your satisfaction! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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  • Great, fast service

    Excellent service. Very clean and comfortable waiting area with wifi.

    Dealer Response

    We're glad you had such a pleasant experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Sa...


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    Excellent service. Very clean and comfortable waiting area with wifi.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you had such a pleasant experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • Ford Focus

    It took more than 3 months to get the seals for my clutch. Now that it finally rides smoothly since I first leased it in May of 2017, I'm beginnin...


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    It took more than 3 months to get the seals for my clutch. Now that it finally rides smoothly since I first leased it in May of 2017, I'm beginning to enjoy driving again. I was told it's the way I take off that caused the jerking and sputtering all this time. It was not. The clutch needed to be replaced because it was a recall of some type. Now there is a rattle after driving for more than 20 minutes, which I suspect is damage from the clutch causing the jerking, etc. Also, my stereo stopped working 25 months after leasing...which will cost too much to repair. Warranty doesn't cover it because of miles. What?! The car itself is very difficult to clean inside and there is very little room in the console and in back for passengers' legs. The service department was extremely polite though.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mathews Ford-Lincoln

    I had my 2016 F-150 serviced. The service was seemless and quick, and completely met my expectations.

    Dealer Response

    David, we are glad to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!


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    I had my 2016 F-150 serviced. The service was seemless and quick, and completely met my expectations.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, we are glad to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!


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  • Service review

    Excellent service utilizing Quicklane! Fast and efficient. Professional and courteous! Great job! Great service like this keeps customers retu...

    Dealer Response

    Thanks for letting us know you received quick and efficient service at our Quicklane, Shari! Come back and see us again any time!


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    Excellent service utilizing Quicklane! Fast and efficient. Professional and courteous! Great job! Great service like this keeps customers returning!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for letting us know you received quick and efficient service at our Quicklane, Shari! Come back and see us again any time!


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  • Oil change

    Always good service, qualified technicians. We are Always satisfied.

    Dealer Response

    Thanks for taking the time to leave us a review, Maryellen. At Mathews Ford-Lincoln, we value our customers and we look forward to seeing you on y...


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    Always good service, qualified technicians. We are Always satisfied.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave us a review, Maryellen. At Mathews Ford-Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!


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