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Reviews

Average Ratings

3.2
24 lifetime reviews.
  • Mathews Ford Lincoln is the best!

    I saw a vehicle I was interested in at Mathews Ford Lincoln and inquired about it online via their website on cars.com and made arrangements to te...

    Dealer Response

    Thank you for taking the time to write a positive review regarding your buying experience here at Mathews Ford Sandusky. We're thrilled you found ...


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    I saw a vehicle I was interested in at Mathews Ford Lincoln and inquired about it online via their website on cars.com and made arrangements to test drive it the next day. The salesman Jason called me to confirm my interest etc. and I submitted a deposit to secure the car until I could get there for the test drive. After the test drive I knew this vehicle checked out OK so I decided to buy it. The entire experience was top notch. Jason and the other dealer personnel treated me like family. I really appreciated that. I give this dealer my highest recommendation and in the future will look to them when I need another car. Fantastic.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write a positive review regarding your buying experience here at Mathews Ford Sandusky. We're thrilled you found our staff helpful, our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call.


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  • Great Customer Service and personal experience!

    We just purchased a Ford Expedition and drove from Michigan to get because of the great deal on it and Joe Freeman our sales agent who took care o...


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    We just purchased a Ford Expedition and drove from Michigan to get because of the great deal on it and Joe Freeman our sales agent who took care of everything we needed so when we got there it was already to. What a used car buying experience should be!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mathews Lincoln

    Excellent, timely repair. Done quickly and efficiently.


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    Excellent, timely repair. Done quickly and efficiently.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ford Focus at Mathews Sandusky

    Everyone was very professional. I was very pleased. Steve and Amber were especially nice and helpful.


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    Everyone was very professional. I was very pleased. Steve and Amber were especially nice and helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bad Experience!

    Only displayed auto check not car fax report on vehicle. Auto check showed no accidents salesperson said no accidents I was driving to dealership...

    Dealer Response

    Sorry for the inconvenience as we stated the Info we got from Auto Check did not show any accidents. As far as the pricing we had informed you be...


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    Only displayed auto check not car fax report on vehicle. Auto check showed no accidents salesperson said no accidents I was driving to dealership from out of town and my brother pulled car fax on my way and it showed an accident. Dealer just said sorry would not negotiate price or try to make right. I would not recommend buying from them.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sorry for the inconvenience as we stated the Info we got from Auto Check did not show any accidents. As far as the pricing we had informed you before any car fax was pulled that we had it priced to sell and had it listed $3037 behind Suggested Retail Price so if you were wanting to negotiate the price that you shouldn't drive from PA. That is the reason you noticed it on the internet and were willing to drive 200 miles to buy it was because of the way it was priced.


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  • bad experience

    very rude. worst experience ever had.............................

    Dealer Response

    Sorry to hear about your bad experience. We strive to make all of our customers happy with their experience here at Mathews Ford. We would like ...


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    very rude. worst experience ever had.............................

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sorry to hear about your bad experience. We strive to make all of our customers happy with their experience here at Mathews Ford. We would like to make this right for you, Please contact Donald Grimmer our sales manager, to make this right for you.


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  • Service messed up my car.

    I took my car to Mathews last month for an oil change. I drive a 2008 Ford Escape. I have a couple of other cars, so my Escape was only driven onc...

    Dealer Response

    Sorry to hear about this and hope to be able to make this right for you. Please contact the Service department as soon as you have time. Sorry a...


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    I took my car to Mathews last month for an oil change. I drive a 2008 Ford Escape. I have a couple of other cars, so my Escape was only driven once since the oil was changed. Well I get in it yesterday and the engine was acting funny and the check engine light came on. We ran a code reader on it and got a 'cylinder #4 misfire' code. We pulled out the #4 coil pack to look at it and the spark plug, and the well was full of oil!!! It definitely wasn't like that when we took it there - as my Escape has been very well maintained. I plan to call them today - as they've always been a reputable dealership that backs up their work. I'm hoping they will fix this issue (at their expense) to keep this customer happy and returning!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Sorry to hear about this and hope to be able to make this right for you. Please contact the Service department as soon as you have time. Sorry again to hear this has happened.


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  • Ford Explorer certified used purchase

    Live in Oregon and searched locally for a used Ford Explorer limited for less than $30k with lots of options. When i looked via Cars.com i found a...

    Dealer Response

    Carl, Thank you for taking the time to write a positive review regarding your buying experience here at Mathews Ford Sandusky. We're thrilled you ...


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    Live in Oregon and searched locally for a used Ford Explorer limited for less than $30k with lots of options. When i looked via Cars.com i found a greater selection of vehicles and at a cheaper price. In the end selected a used vehicle from Mathews Ford as they gave me the best deal which i could find anywhere else, even when i phoned other dealers and haggled on the price i couldn't get another vehicle lower in price with the same options, model, year & mileage. Sales and accounting where very helpful with the purchase and Skip Loredo from sales put in a full tank of gas at no extra charge. I also got an extra discount from going to their website and using a coupon. thanks CARL..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Carl, Thank you for taking the time to write a positive review regarding your buying experience here at Mathews Ford Sandusky. We're thrilled you found our staff helpful, our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call.


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  • Mathews Ford

    I went to Mathews in search of my first car and fell in love with the new '14 Fusion. Mathews sales team was very knowledgable and walked me throu...

    Dealer Response

    Rebecca, Thank you for taking the time to write a positive review regarding your buying experience here at Mathews Ford Sandusky. We're thrilled ...


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    I went to Mathews in search of my first car and fell in love with the new '14 Fusion. Mathews sales team was very knowledgable and walked me through the entire process to drive away in my first new car. Before I drove it off my salesman went over all capabilities with me inside the car like SYNC and SIRIUS. I also drove away with a full tank of gas which blew my mind not only at purchase but when I got it detailed a few weeks later. Mathews is very professional and made me feel comfortable throughout my entire experience. Being a young adult right out of college I feel I was treated with respect and taken seriously and I really enjoyed working with them! I'd recommend Mathews Ford to anyone whos browsing for a new/used car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rebecca, Thank you for taking the time to write a positive review regarding your buying experience here at Mathews Ford Sandusky. We're thrilled you found our staff helpful, our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call.


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  • Fantastic people to deal with!

    We bought vehicle from Minnesota and drove to Ohio to pick it up, it was everything my Sales-person Don said it would be, we bought it filled with...

    Dealer Response

    We are glad that you enjoyed your buying experience. Thank you for the positive feed back.


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    We bought vehicle from Minnesota and drove to Ohio to pick it up, it was everything my Sales-person Don said it would be, we bought it filled with fuel and drove home 700 miles. Don called the next day to make sure everything was OK and we got home safely. Price was fair as I had shopped around and had a real good idea what it was worth!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad that you enjoyed your buying experience. Thank you for the positive feed back.


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