AutoNation Ford Westlake

This was the BEST new car purchase that I have ever experienced. My salesman Santí was fantastic and the finance manager Anthony was a pleasure to work with. I would highly recommend AutoNation Ford Westlake!

If I could put zero, I would. They are liars, charged us for stuff we didn't approve and the car is not fixed. Lied about stuff wring that wasn't wrong. Told us we needed brakes when our breaks were replaced two months before. Horrible, stay far away. My husband is super calm but he is ready to get an attorney over this. I was told not to go there by two different co workers but I didnt listen. Lesson learned.

AutoNation Ford team was so helpful with purchasing my vehicle. I didn't feel pressured and so happy with my purchase!!

Great help from the service advisor and service parts advisor in finding the part we needed.

This review is for Dennis Spagnolo Sales and Leasing consultant. Dennis was very helpful in recommending how to handle telephone scams relating to my Ford purchase. He made me feel at ease and he also washed my Bronco! Thanks Dennis you are a gem! Ann

Service easy to set up. everyone I talked to were vey professional and the maintenance performed was completed vey promptly.

The service was great, the repairs were quick and Ashley is a great associate and everything went well. I'll be returning to AutoNation for my truck repairs.

The entire staff was so nice. Michael worked with my situation and found me the best option for my budget. It doesn?t hurt it was my first brand new car! They were able to ind me deals and rebates from Ford and Military status to help me out.

AutoNation Ford Westlake is not just another car dealership. The Ford Team goes above and beyond providing five star customer service and care. Mark is great to work with and ensured the repairs to my car were accurate and correct. Thanks again Ford Westlake!

I went to this dealership 2 months in a row to get multiple recalls fixed on my truck. The first time I went to this dealership, they couldn’t fix all the recalls because they said I had to bring it in on a weekday because the technicians on the weekends weren’t good enough to do one of the recalls. So I made another appointment the following month at 8 am on a Monday. I dropped my truck off at 7:50 am and they informed me they would keep me informed on any updates with my truck and I will have it back that day. When 3 pm came around, I haven’t heard anything and I decided to call them and they tell me I they don’t know why it’s taking so long, but you won’t be able to pick up your truck today. They then said they would call me in the morning to give me an update and they never called me that morning. So I called later that morning and they tell me the updates on my truck was taking longer than normal. The worker said we will give you a call when it’s complete. They never called me later that day and I had to call them again to check in. They again stated my truck wasn’t ready for pick-up that day. I was able to pick my truck up 2 1/2 days after dropping off my truck for a recall update and they just kept giving me the excuse it took longer than expected. I gave review of my experience and the service manager called me and asked what issues I had during my visit and I informed him of my last 2 visits at that service center. He then stated he would give me some type of compensation even though I didn’t pay those 2 times because they wanted to keep my business. So, 3 months after talking to the service department manager, I’ve still haven’t received the compensation that he promised. This dealership is by far the worst when it comes to customer service, integrity and honor on what they tell their customers. If your looking for a Ford Dealership, I would avoid this place if possible.