Paul Sur Buick GMC

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
30 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    December 18, 2019

    I called to verify a ford fusion platinum 4 times to verify it was the platinum model and not any other. After driving 2 hours i found that it was a doenhraded... package and not what i called multiple timrs to verify. They didnt even look at the vehicle to verify the correct listing. Very unapologetic and unhelpful and still never corrected the listing after the fact

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to giv...e us another chance, please reach out to our General Sales Manager, John Anderson, at (219) 728-4619 or johnanderson@paulsurbuick.com, so we can understand your situation better in order to try and turn your experience around. Thank you, Paul Sur Buick GMC

  • 1.0 out of 5
    December 13, 2019

    The advertise their cars at a low price on different sites and when you call the dealership to buy, they say they are having issues with the websites listing... the wrong price....In my case the price was over $4000 higher...

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello we are sorry you feel this way! Please contact our General Sales Manager, John Anderson at 219-462-1168 and he would be happy to go over any num...bers you would like. We hope you have a great day and we will talk to you soon!

  • March 18, 2018

    Very easy to work with and nice. Made buying s new vehicle easy and fun.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for choosing Paul Sur Buick GMC and we hope to see you again. We want all our clients to have a comfortable and stress-free experience... with us! Thank you for your business and your kind words!!

  • 5.0 out of 5
    April 1, 2019

    Fantastic service as always which is why I keep coming back to buy vehicles and have them serviced.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to see that you received fantastic service during your purchase. We pride ourselves in great customer service and will continue to prov...ide you with a stellar experience.

  • 5.0 out of 5
    May 21, 2018

    While shopping and visiting several car dealers, looking for a new car, we stopped at Paul Sur's. Warmly greeted by Charles Burns and explained what... we had in mind. After looking at several different models we were shown the Buick Enclave..well that was it. Charles showed us a lot of different features on the Enclave and answered all of our questions on how? does this work, what? does this do. Even accompanied us on a test drive, and that did it!! Have had the Enclave since the end of April now, and love driving it and the way it handles. Thank you, Charles Burns for showing us the Buick Enclave.....

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit...!

  • 5.0 out of 5
    January 25, 2018

    Mike Sur and his team have done it again. I have bought 5 vehicles form Mike and his staff and service all my vehicles at Paul Sur. Always make you feel... like your business is valued! Great People!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Matt, So appreciate your business! We look forward to serving you throughout your ownership!

  • 5.0 out of 5
    November 7, 2017

    Great service from Barb in Service! She is knowledgeable and understands the importance of your vehicle needs...always a pleasure to work with!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit!

  • 2.0 out of 5
    March 7, 2017

    Dealer seems to care more about where you bought car before anything. I did buy the car used from them so, Ican image how much worse they would be about... warranty work if I didn't. Had a seat cover put in and the side cover was not installed right, I finished repair myself. On another service a lug nut was left off and they were rude about a rust issue I have with door. Car started rusting with34k mile and 2 years old on rear passenger door. Dealer wants to charge and give you a roadside assistance number to Gm to call about warranty. I won't be doing business or purchasing another car from here.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 16, 2017

    I came to this dealership through Cars.com search. Was greeted graciouslyd they listened to what I wanted of a specific vehicle they posted on the website.... Their pricing of the used car was very competitive as opposed to other dealers selling the same model on the website. The whole process of buying a car, which can be stressful, was very comforting through my salesman Charles and the team who sold, prepared and presented the car to me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 17, 2016

    Have gone to them for years -- will continue with such good service on all our cars, Barb Wilson is especially knowledgeable and helps to solve any situation.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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