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Reviews

Average Ratings

4.3
23 lifetime reviews.
  • Very satisfied buyer

    Paul Sur made my buying experience smooth and satisfying. Sales person went above and beyond to make this experience one I would, and will, do aga...


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    Paul Sur made my buying experience smooth and satisfying. Sales person went above and beyond to make this experience one I would, and will, do again with this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Poor work and customer care.

    Dealer seems to care more about where you bought car before anything. I did buy the car used from them so, Ican image how much worse they would be...


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    Dealer seems to care more about where you bought car before anything. I did buy the car used from them so, Ican image how much worse they would be about warranty work if I didn't. Had a seat cover put in and the side cover was not installed right, I finished repair myself. On another service a lug nut was left off and they were rude about a rust issue I have with door. Car started rusting with34k mile and 2 years old on rear passenger door. Dealer wants to charge and give you a roadside assistance number to Gm to call about warranty. I won't be doing business or purchasing another car from here.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Very good experience

    I came to this dealership through Cars.com search. Was greeted graciouslyd they listened to what I wanted of a specific vehicle they posted on the...


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    I came to this dealership through Cars.com search. Was greeted graciouslyd they listened to what I wanted of a specific vehicle they posted on the website. Their pricing of the used car was very competitive as opposed to other dealers selling the same model on the website. The whole process of buying a car, which can be stressful, was very comforting through my salesman Charles and the team who sold, prepared and presented the car to me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Recently serviced my Buick

    Have gone to them for years -- will continue with such good service on all our cars, Barb Wilson is especially knowledgeable and helps to solve ...


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    Have gone to them for years -- will continue with such good service on all our cars, Barb Wilson is especially knowledgeable and helps to solve any situation.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Very quick responses

    Great email communication, but the car must have sold before I could get enough information. Thank you


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    Great email communication, but the car must have sold before I could get enough information. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • AWESOME Service!

    I cannot say enough good things about this dealership! I bought a 2012 GMC Terrain SLT AWD from them nearly a month ago. I went there to pick up a...


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    I cannot say enough good things about this dealership! I bought a 2012 GMC Terrain SLT AWD from them nearly a month ago. I went there to pick up a spare key for them to reprogram and they noticed a slight rattling noise under the hood during the reprogram process, of which they brought to my attention and, being that it was still under warranty, offered to repair it. They said it'd take approx. 2 days and they'd give me a loaner car in the meantime (Buick Encore FWD). The next day was a BLIZZARD, (literally state of emergency, roads closed), my office closed at noon with potential of not being open the next day as well. Long story short, they got my vehicle repaired by noon that day and I was driving my AWD safely home in the blizzard, rather than the little FWD Encore. The service advisor, Todd Gudde is awesome - he, and everyone there, really believe in great customer service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service!

    Bill Tucker and Hector Nussa helped me out on Saturday, September 5th. I went into the dealership not knowing if I would get a car that day and en...


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    Bill Tucker and Hector Nussa helped me out on Saturday, September 5th. I went into the dealership not knowing if I would get a car that day and ended up walking out with a brand new 2015 Buick Verano. The process was quick & easy and everyone there was friendly and VERY accommodating! I've been to many dealerships before and Paul Sur Buick GMC in Valparaiso is by far the best! I would recommend this place to anyone looking for excellent customer service, GREAT deals and top quality vehicles! Thank you so much Bill and Hector, you guys are awesome!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • What a great experience!

    After searching dealer after dealer I landed on this lot, and was greeted by a salesman . No pressure, No Hassle sale. I found a vehicle that woul...

    Dealer Response

    Thanks Josh! We are happy that everything went great for you. We appreciate you, welcome to the family.


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    After searching dealer after dealer I landed on this lot, and was greeted by a salesman . No pressure, No Hassle sale. I found a vehicle that would meet all my needs, and they met the price I asked, the first time I asked. Buying a vehicle has never been do easy. I would recommend Paul Ser in Valparaiso to anybody, ask for Troy

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Josh! We are happy that everything went great for you. We appreciate you, welcome to the family.


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  • Best Car Buying Experience

    I can't say enough great things about the buying experience from this dealership. Not only did I lower my payments, but I got a nicer, newer vehic...

    Dealer Response

    Thank You!


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    I can't say enough great things about the buying experience from this dealership. Not only did I lower my payments, but I got a nicer, newer vehicle than what I traded in. The sales person was knowledgeable and the facility was clean. They had a great selection to choose from as well. I would absolutely recommend them to anyone looking for a no hassle buying experience!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You!


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  • Better than I expected

    I went in to test drive a used sedan and left with a lower lease payment then I expected on a new BUICK!! :)


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    I went in to test drive a used sedan and left with a lower lease payment then I expected on a new BUICK!! :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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