Reviews

Average Ratings

4.9
212 lifetime reviews. Includes reviews of Preston Superstore from DealerRater.com
  • Best dealership I have ever done business with

    Excellent experience from beginning to end of the trade in, and purchase process. They stand behind their product in the area of service and repair.

    Dealer Response

    What a compliment Ken. Thank you for your kind words and your business! -Jackie Preston Franck


    Show Full Review

    Excellent experience from beginning to end of the trade in, and purchase process. They stand behind their product in the area of service and repair.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a compliment Ken. Thank you for your kind words and your business! -Jackie Preston Franck


    Hide Full Review
  • New Car Customer

    Our salesman Bob Powell and the sales crew are the best!


    Show Full Review

    Our salesman Bob Powell and the sales crew are the best!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • A great experience
    October 25, 2017

    We are extremely please with our new Equinox. Bill Hale was extremely helpful during our car shopping process! He was very informative and his i...

    Preston Superstore

    Thank you for your business! -Jackie Preston Franck


    Show Full Review

    We are extremely please with our new Equinox. Bill Hale was extremely helpful during our car shopping process! He was very informative and his interactions did not seem pushy, which we really appreciated. He was very knowledgeable and helped us feel like we were making an informed decision. Bill gave us the right amount of information regarding the controls of the Equinox. We had enough information to safely leave your dealership and an offer for us to stop back in a few days so he could tell us more. Had he given us any more information at that time, it likely would have been overwhelming. We had to return a few days later to sign some papers and were greeted by Bill to make sure we didn't need further explanation. Bill did explain the process regarding the service department. We did not meet the team. I am confident that we will meet them when we need to. I would also like to add that the prompting done by Bill Preston should be recognized. Bill P. said he would do anything he could to help us lease a vehicle that day. We were also considering a vehicle at another dealership. Had it not been for Bill P., we would have left to take some time to compare the two vehicles and make our decision. He made us feel like we got a really good deal and gave us the nudging that we needed. We were very impressed by the interactions we had with your entire staff. Everybody was kind and knowledgeable. We really enjoyed the process.

    Does recommend this dealer
    Preston Superstore

    Thank you for your business! -Jackie Preston Franck


    Hide Full Review
  • Very Satisfied Customer
    September 30, 2017

    We were involved in an accident that had "totalled" our car. We stopped just to look to see what was available. Caitlyn approached us and offered ...

    Preston Superstore

    Thank you for business! -Jackie Preston Franck


    Show Full Review

    We were involved in an accident that had "totalled" our car. We stopped just to look to see what was available. Caitlyn approached us and offered to show us. She answered our questions and showed us what was on the lot. She was very professional, never pushy. She let the cars do the selling themselves. We were so pleased with the friendly, patient way that we were handled that made the purchase the same day.

    Does recommend this dealer
    Preston Superstore

    Thank you for business! -Jackie Preston Franck


    Hide Full Review
  • Chevrolet Equinox - Birthday Surprise!

    The experience was pleasant, everyone whom I spoke with seemed to be very knowledgeable about the vehicles they were selling. I picked out a pre-o...

    Dealer Response

    Thank you for your feedback and your business Sharon! -Jackie Preston Franck


    Show Full Review

    The experience was pleasant, everyone whom I spoke with seemed to be very knowledgeable about the vehicles they were selling. I picked out a pre-owned 2011 Equinox for my granddaughter's birthday and worked with the Preston staff to complete the sale. Everything went very well and I am satisfied with the service I received. Pat Preston has a good business which is attributed to the fact that he gives 100% to accomplish excellent customer satisfaction. Thank you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback and your business Sharon! -Jackie Preston Franck


    Hide Full Review
  • Explorer
    September 24, 2017

    Over all knowledge of the vehicle and the time Bruce took to explain how everything works. Answered every question we had. Great follow up. Frien...

    Preston Superstore

    Thank you for your business! -Jackie Preston Franck


    Show Full Review

    Over all knowledge of the vehicle and the time Bruce took to explain how everything works. Answered every question we had. Great follow up. Friendly staff through out facility.

    Does recommend this dealer
    Preston Superstore

    Thank you for your business! -Jackie Preston Franck


    Hide Full Review
  • Mom just bought a new Edge she loves it I
    August 29, 2017

    They are very nice,friendly and love ease of making appointment for routine like oil change,tire rotation on your computer where you can pick the ...

    Preston Superstore

    Thank you for your business! -Jackie Preston Franck


    Show Full Review

    They are very nice,friendly and love ease of making appointment for routine like oil change,tire rotation on your computer where you can pick the time

    Does recommend this dealer
    Preston Superstore

    Thank you for your business! -Jackie Preston Franck


    Hide Full Review
  • Service on my 2013 Taurus SHO

    Very excellent communication with Customer Service Rep.

    Dealer Response

    Thank you for your business Lawrence! -Jackie Preston Franck


    Show Full Review

    Very excellent communication with Customer Service Rep.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business Lawrence! -Jackie Preston Franck


    Hide Full Review
  • Exceptional Service

    Over the last 4 years I've dealt with 6 different dealers in Northeast OH and don't have enough space here to describe how bad their service was, ...

    Dealer Response

    Thank you for your feedback! I love to hear we could help! Thank you for your business and kind words! -Jackie Preston Franck


    Show Full Review

    Over the last 4 years I've dealt with 6 different dealers in Northeast OH and don't have enough space here to describe how bad their service was, you wouldn't believe me if I told you anyway. PRESTON SERVICE IS EXTRAORDINARY. They exceeded my expectations several times over. Everyone at Preston was friendly, polite, and honest. They kept me updated on their progress and delivered in a timely fashion. Oil change, tires rotated, trailer light issue diagnosed and repaired, and a new spray on bed liner. Dropped it off Monday morning, picked it up the next day. Great experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback! I love to hear we could help! Thank you for your business and kind words! -Jackie Preston Franck


    Hide Full Review
  • Owner

    Good car buying experience after Ford reacquired my previous vehicle.

    Dealer Response

    Thank you for your business Ron! -Jackie Preston Franck


    Show Full Review

    Good car buying experience after Ford reacquired my previous vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business Ron! -Jackie Preston Franck


    Hide Full Review