Art Hill Ford Lincoln

Reviews

4.8 out of 5 4.8
164 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 19, 2018

    My car was repaired promptly and the Service Manager went out of his way to help me I had two panels that were loose and they made sure that I received... a fair price for their work Thank You ART Hill Ford

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello John, reviews like yours provide encouraging feedback. At Art Hill Ford Lincoln, we value our customers and we look forward to seeing you on you...r next visit. Take care!

  • 1.0 out of 5
    June 19, 2018

    Brought my car in because I was hearing noises coming from the brakes. I was told the brakes were fine. I am still hearing the noise and don’t feel... comfortable driving it. That’s not the first time I’ve brought the car in to be serviced and was sent home without it being serviced. The first time I informed them to have someone drive it so they could see for themselves. This time I didn’t get a call informing me that the brakes were fine so I didn’t get the opportunity to have someone to drive it. When I purchased the vehicle from there I got excellent customer service, but now the service department does not go above and beyond to find out what the issues are. Will not purchase from Art Hill Ford again

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Nadeen, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. We would lik...e the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (219) 738-5300 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • May 23, 2017

    VERY COURTEOUS AND PROFESSIONAL PEOPLE. SERVICE ADVISER VERY POLITE AND HELPFUL. WOULD RECOMMEND ART HILL TO ALL MY FAMILY AND FRIENDS.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gregory, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you...! Safe travels!

  • 5.0 out of 5
    June 16, 2018

    Arthill ford has always been friendly and the service has been great.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    June 14, 2018

    If you like to be lied to this this place will not disappoint you. As soon as you pick out vehicle they lie about what warranty will cover. Have to... fight to get them to honor warranty. Make you do all the running around to get trailer hitch which wasn’t even a ford product or installed by them. With all the lies and games I will never buy a vehicle from you or your salesman Chris Hensley agian

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar... experience here at Art Hill Ford Lincoln. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at j.chamberlain@arthillautogroup.com or m.buckvich@arthillautogroup.com at your earliest convenience and we will do our best to make this right.

  • 5.0 out of 5
    June 12, 2018

    The people at Art Hill are very friendly and accommodating. The service I received was quick and the lounge was clean and nice

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 29, 2018

    The dealership was amazing. Everyone top down helped me with the utmost professionalism and courtesy. Steve, Mike and Rodney were amazing. This is my... second car from Art Hill.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    James, thank you for taking the time to leave us your response about Steve, Mike and Rodney outstanding customer service! Thank you again for choosing... Art Hill Ford Lincoln, and we hope to see you again soon!

  • 5.0 out of 5
    May 22, 2018

    The guy that took care of my visit was attentive, courteous, inquired what I thought I needed and made certain I received the services requested. The... only thing I would change is the technician either communicate to the services specialist or communicate directly with me what they see are possible issues with the car instead of just writing it on the service summary to give further opportunity for answers to questions in real time instead of having to try to hurry with questions as the service summary is handed to me.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to leave feedback, Gail. If you have any additional needs or questions, we will be more than happy to assist you! Safe trav...els!

  • 5.0 out of 5
    May 21, 2018

    I had a good visit. The shuttle home is much appreciated and also the return shuttle. Prices are reasonable and their work has held up. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! We hope to see you here again in the future!

  • 5.0 out of 5
    May 21, 2018

    The young lady who took care of my service was very friendly, very professional and knowledgeable. The next day I called and asked her another question... and she answered it very quickly and all is good. One thing that happens in the waiting room that is a little bothersome is when both TV's are on together and one drowns out the other. Need to fix this.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Baron, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe ...travels!

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