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Reviews

Average Ratings

4.9
172 lifetime reviews.
  • Great dealership service dept

    Got a same day apt. Didn't wait long at all. Very friendly staff made me feel welcome for my first time

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Lynda. We're glad to hear that our team was able to provide you with a fast ...


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    Got a same day apt. Didn't wait long at all. Very friendly staff made me feel welcome for my first time

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Lynda. We're glad to hear that our team was able to provide you with a fast and welcoming service experience. Please visit us if you have any concerns about your car. Best, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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  • My recent visit to Webb Hyundai

    I have been coming to Webb for the servicing of my vehicle for quite some time. Without exception, I have been welcomed in the most professional ...


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    I have been coming to Webb for the servicing of my vehicle for quite some time. Without exception, I have been welcomed in the most professional and courteous manner by Mr. James Devault upon my arrival, Mr. Devault consistently goes out of his way to accommodate my needs and address my concerns. He is always good natured and cheerful while getting the job done. I have watched him in the waiting room of the service area and marvel at how nice he is to everyone. I always leave Webb completely satisfied with the work completed, the fairness of pricing, the condition of my vehicle and all the staff members. However, I want to specifically acknowledge Mr. Devault for going above and beyond the expectations of any customer coming to Webb.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Department

    What more can I say: I Love Jim Devault in the Service Department. He makes me feel like I'm a member of his family!

    Dealer Response

    Beth, we are truly grateful for this awesome review! We are thrilled that Jim was able to take care of you. He is a great asset to our team and we...


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    What more can I say: I Love Jim Devault in the Service Department. He makes me feel like I'm a member of his family!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Beth, we are truly grateful for this awesome review! We are thrilled that Jim was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the work with you again in the future. Best, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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  • Great service

    My vehicle has always been serviced to my satisfaction and a timely manner. However, I feel Jim is the outstanding member of the team! He is alway...

    Dealer Response

    Thank you for this great review, Janet! Jim is truly an exceptional employee and we appreciate him for always providing you with the excellent cus...


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    My vehicle has always been serviced to my satisfaction and a timely manner. However, I feel Jim is the outstanding member of the team! He is always pleasant and listens to my concerns. He is so friendly and accomendating and makes makes me feel like family. I give him the rating of 100. Thanks, Jim for everything.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this great review, Janet! Jim is truly an exceptional employee and we appreciate him for always providing you with the excellent customer service we strive to deliver to each of our guests. Please let us know if we can do anything else for you. Best, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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  • services

    great service when i went to service my car for a oil change they took me in 30 mins early and got done in good timing and washed my car very hap...

    Dealer Response

    Thank you for the glowing review, Sandra! We take pride in our customer service and do whatever we can to have our customers leave happy. Please d...


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    great service when i went to service my car for a oil change they took me in 30 mins early and got done in good timing and washed my car very happy with services

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the glowing review, Sandra! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to call or visit us if you need anything else. Best, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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  • Great service

    They made sure everything was good and ready for me to drive. I also had my 1yr old with me and everyone was helpful with her also.

    Dealer Response

    Your great feedback truly made our day, Ja'liza. We work incredibly hard to exemplify our commitment to customer care and we're glad that our team...


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    They made sure everything was good and ready for me to drive. I also had my 1yr old with me and everyone was helpful with her also.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day, Ja'liza. We work incredibly hard to exemplify our commitment to customer care and we're glad that our team was able to show you what we strive to deliver. If you have any further needs, do not hesitate to come back in for a visit. Best, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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  • Always friendly

    Jim was extremely pleasant as always. My car looks like new. I am extremely happy and will be back for sure.

    Dealer Response

    Thank you for the glowing review, Joseph! We're happy that Jim's efforts have made a difference in your service experience. We take pride in our ...


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    Jim was extremely pleasant as always. My car looks like new. I am extremely happy and will be back for sure.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the glowing review, Joseph! We're happy that Jim's efforts have made a difference in your service experience. We take pride in our customer service and do whatever we can to have our customers leave happy. Until next time, drive safe and stay well! Best, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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  • Great place and nice people

    Your staff was very nice and took the time to answer all my questions. Very nice facility with a great location.

    Dealer Response

    Thank you for sharing your experience with us, Deborah! We are truly dedicated to providing quality customer service in all areas of our dealershi...


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    Your staff was very nice and took the time to answer all my questions. Very nice facility with a great location.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us, Deborah! We are truly dedicated to providing quality customer service in all areas of our dealership and we're happy to see that your visit reflect these values. Please keep us in mind for your future auto needs as our team is always here to assist you. Best, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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  • Great service

    The service was good a0n provide good costumer service there was no problem except for this part of the question my comment does not need 20 words...

    Dealer Response

    We appreciate your outstanding review of our service department, Leon. We are happy to hear that you were pleased with the service you received f...


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    The service was good a0n provide good costumer service there was no problem except for this part of the question my comment does not need 20 words but I am force to expand when I don't want to this part should be optional or less

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your outstanding review of our service department, Leon. We are happy to hear that you were pleased with the service you received from our staff. Thanks for taking the time to write the review. It really matters to our dealership! Don't hesitate to contact us if there is anything else we can do for you. Best, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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  • horrible salesman

    Salesman really was not helpful tried to put me in a 06 car that I did not want. And when I told him I was going to keep looking he told me you ar...

    Dealer Response

    Thank you for your candid feedback, Dalana. This is not how we operate our business and your feedback is very seriously taken. We would really app...


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    Salesman really was not helpful tried to put me in a 06 car that I did not want. And when I told him I was going to keep looking he told me you are not going to be able to get anything better anywhere else you have To crawl before you can walk. Well I went somewhere else and I'm now driving a 2015 Hyundai Sonata limited. To the salesman that didn't work with me thank you because if it weren't for you not caring about giving the best customer service possible I would have never went elsewhere and found my dream car.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your candid feedback, Dalana. This is not how we operate our business and your feedback is very seriously taken. We would really appreciate the chance to speak with you regarding this matter and we will try our best to rectify the situation. We hope that you'll give us another chance to serve you. Sincerely, Customer Care Team | Webb Hyundai Merrillville | 219-281-3005


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