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Reviews

Average Ratings

4.8
224 lifetime reviews. Includes reviews of Mclaughlin Motors from DealerRater.com
  • Amazing

    I took my Subaru up to McLaughin to have them check out a coolant leak and perform a recall. They told it needed the head gaskets replaced. They g...


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    I took my Subaru up to McLaughin to have them check out a coolant leak and perform a recall. They told it needed the head gaskets replaced. They gave me an estimate of how much it would cost and said it needed to be done right away. But didnt force me to do it that day. i brought the car back a couple weeks later to have the work done. The actual cost was very near the estimate which made me very happy. The showroom/waiting room is the nicest I have ever seen. They make you feel very welcome. I need some more work done and i will glady travel 1 1/2 hours to have the work done. I am so happy to take my car to Mclaughlin!! Thank You!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • upbeat and respectful
    March 20, 2017

    I originally looked at a 2 year old outback, but then was given a quote for a new one that was very close to the used one. Went with the new outba...


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    I originally looked at a 2 year old outback, but then was given a quote for a new one that was very close to the used one. Went with the new outback and the whole process was quite pleasant. have not had service done yet.

    Does recommend this dealer

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  • Friendliest dealership ever!
    March 20, 2017

    My husband and I purchased a new 2017 Subaru Forester; we ordered it and had to wait two months to get it. During that two months, we got emails t...


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    My husband and I purchased a new 2017 Subaru Forester; we ordered it and had to wait two months to get it. During that two months, we got emails telling us an approximate date our car would be ready for pick-up and the date they gave us was the exact date the car came in. When we picked up the car, Brian Cox was the one who showed us how all the cool features worked and he couldn't have been more patient with our questions! Other people who worked there came up to us and introduced themselves to us and shook our hands. They could not have been more professional or helpful! I'm glad we chose to buy our new car from McLaughlin instead of some of the Chicagoland dealers we had also visited.

    Does recommend this dealer

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  • Very upfront and helpful
    March 19, 2017

    I bought a used vehicle from them, and they were very honest, responsive and helpful. I traveled four hours one way and they had everything all se...


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    I bought a used vehicle from them, and they were very honest, responsive and helpful. I traveled four hours one way and they had everything all set to go when I got there. I wish they were closer.

    Does recommend this dealer

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  • Brandon Ellis
    March 15, 2017

    Went in and out within 2 hours. Picked car. Test drove it and fell in love. Told Brandon where I needed to be with payment and how long. Instead o...


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    Went in and out within 2 hours. Picked car. Test drove it and fell in love. Told Brandon where I needed to be with payment and how long. Instead of playing the game like most dealerships do, he instead, listened. He got me where I wanted to be and terms with no problem. Went overboard by allowing my to use a loaner while they made a repair to the seam on back leather seat. The entire process was amazing. From Brandon, to finance explaining everything so well to even the service department showing me where to go. Thank you for me finally after 29 years of driving, finally finding a dealership that I will refer, recommend and always go to for any vehicle needs!!

    Does recommend this dealer

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  • Wonderful!!!!
    March 4, 2017

    I had a great car purchasing experience at McLaughlin. Through the Subaru website I inquired about a Subaru Outback last Sunday. We drove over a...


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    I had a great car purchasing experience at McLaughlin. Through the Subaru website I inquired about a Subaru Outback last Sunday. We drove over and looked at some on your lot and by the time we returned home, I had received an email from Kim inviting me to call the next day to schedule a test drive. She was kind, courteous, and very helpful. She was also very accommodating. Everyone that I worked with on Monday was great. I certainly will recommend this dealership and Kim Hicks to anyone I know who is planning to purchase a vehicle.

    Does recommend this dealer

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  • Good experience
    March 3, 2017

    We bought a new Impreza and have been very happy with it. Matt was very friendly and helpful. They didn't have the exact model we wanted in stoc...


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    We bought a new Impreza and have been very happy with it. Matt was very friendly and helpful. They didn't have the exact model we wanted in stock, but they were able to find one right away and have it available in no time. The dealership is very clean and we will be trying out the service department when the time comes.

    Does recommend this dealer

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  • So glad I chose McLaughlin.
    March 2, 2017

    I Googled Subaru Forester & was required to enter my email address to receive information. The next morning I had 3 emails, 1 from Iowa City, 1 f...


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    I Googled Subaru Forester & was required to enter my email address to receive information. The next morning I had 3 emails, 1 from Iowa City, 1 from Dubuque & 1 from Kim Hicks. Thru google I pretty much knew what I wanted. I did a test drive thru Kim & learned of the options available & decided what exactly I wanted. I went to Costco.com & was referred to a dealership in Urbandale, Iowa. They quoted me their lowest price thru Costco & it turned out to be $500 more than what I paid Kim for the exact same car. Need I say more? I'm dealing with some really terrific people right here in the QCA! I couldn't be happier! My late husband, Carl, would be very happy right now. Thanks Kim Hicks, you did GOOD!

    Does recommend this dealer

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  • McLaughlin
    February 28, 2017

    Very nice and professional people. My second time purchasing from them. I have referred several people here. Felt pricing is very good and very pe...


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    Very nice and professional people. My second time purchasing from them. I have referred several people here. Felt pricing is very good and very personalized experience.

    Does recommend this dealer

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  • Great place to purchase your next car
    February 14, 2017

    My wife and I grew up in the QC area, but now live about two and a half hours away., I called Larry on a Tuesday morning had the deal done by Tues...


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    My wife and I grew up in the QC area, but now live about two and a half hours away., I called Larry on a Tuesday morning had the deal done by Tuesday afternoon. It was the easiest new car purchase I have experienced. When I got in town Friday afternoon to pick up the car, I worked with Jesse to get everything closed out. Again, I was very surprised at how easy the process was. Jesse went over all of the details for the new car, we cracked a few jokes, he put the license plates on the car and sent me on my way. I would definitely recommend these two gentlemen to anyone looking to purchase a Subaru.

    Does recommend this dealer

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