Kennedy Mazda

Dear Jenna, Thank you for reaching out and sharing your experience. We are truly sorry to hear about the issues you have encountered with your vehicle's transmission. We understand how unexpected and frustrating a significant repair can be, and we sincerely empathize with your situation. At Kennedy Mazda, we are committed to providing our customers with quality and reliable pre-owned vehicles. We want to assure you that the vehicle you purchased underwent a thorough inspection by our certified technicians. In fact, we invested over $1,400 in the reconditioning process to ensure we were offering the best possible vehicle for sale. We also strive for transparency in our pricing and are pleased we were able to sell you the vehicle for $15,600, which was significantly below its J.D. Power Retail Book Value of $18,850. While we do our best to ensure the dependability of our vehicles, it is not possible for us to predict when a future mechanical issue may arise. The failure of a transmission six months after purchase is an unfortunate and unforeseen event that is beyond our control. To help protect our customers from unexpected repair costs, we do offer optional extended warranty coverage. We have noted in our records that a 36-month or 75,000-mile extended warranty was offered to you at the time of purchase, which you declined. We regret that this situation has led to your dissatisfaction, and we are disappointed to learn that you would not recommend our dealership. Although the vehicle is out of warranty, I want to help resolve this for you. I would be happy to have our service team replace the transmission at a significantly discounted price for both parts and labor. Please feel free to call me directly to discuss this option further. We value your business and hope to help you get back on the road. If you wish to talk about that option, feel free to give me a call at (219) 462-3111 Ext 119 or email me at kennedymazda@gmail.com. Sincerely, Andrew Thompson General Manager Kennedy Mazda

Yes, I was offered an extended warranty and declined as I was assured the dealership was family owned for over 35 years and meticulously inspected the vehicles. After having my vehicle towed there, I called multiple times and nobody would answer the phone or call me back after leaving multiple voicemails. I had no clue what was going on with it and/or a timeframe of when it would be fixed. It took a month to get my vehicle back. I was given a 9% discount on the bill. The bill, even after the discount, was more than the money you put into “reconditioning” the vehicle and the difference in the listing price combined. This dealership will never have my business again. Nor anyone else that I have told about my experience with them.