I have to agree with others in that the sales department needs to be completely replaced. I purchased 2 Cadillacs within 3 months and had to go elsewhere... to get sales assistance. I visited the dealership multiple times and could never find a salesperson to assist me. One time I did manage to get someone's attention and they showed little interest in helping me or meeting the price of their competitor. Thus, I bought two cars elsewhere. Pete in the service department is the best. He is always on top of things and keeps you informed of any delays. The sales department needs to take some pointers from Pete as to good customer service. As far as the facilities go, this place has to be one of the oldest run down dealerships around. I am quite surprised that GM allows this place to be in such horrible condition. The owners need to turn over their dealership to someone who really wants to sell cars.
After purchasing my vehicle at another dealership I decided to take my Cadillac CTS and my business to Alderman Cadillac. Peter in service assisted me... in obtaining the repairs for my vehicle. Peter is very knowledgeable on all things Cadillac; Peter informed me of repairs and warranties I was unaware of. He went out of his way to schedule me and facilitate my repair, therefore providing me with a great experience. Alderman Cadillac has, by far, the best service I've experience. Thank you!
I bought a 2004 Deville from Alderman with 56000 miles on it March of 2013. I am thankfully very pleased with the car. That is where the warm feelings... about Alderman end. My experience with Alderman started well enough with a deal that was worked out on a salesperson's "worksheet" and was approved by a sales manager. As I did not have time to test drive the car that day I brought my wife and child back the next day to test drive the vehicle. All was well and we decided to buy the car. Imagine my surprise when the new salesperson that we were dealing with (the woman from the previous day was off) came back with a deal that was to cost me $3800 more than what was agreed to the day before. My wife and I promptly left the dealership with out the car. I rather wish that I had not gone back. I did go back and after much agony did get the price of the car back down to where I felt it needed to be. I still paid high book value. Alderman's asking price was well above book value. Throughout the buying process I dealt with a 3rd salesperson who, when I asked about the carfax and why it said that the car had been on the lot for 6 months replied, "Those carfax have errors on them." Mind you this was the carfax that was posted on Alderman's website. That same salesperson told me that Alderman's insurance company dictated that only right hand turns could be made on test drives. I am sure that this fellow's honesty was sub par, as was the sales manager's and my salesperson Joe. I brought the car back about two days later with a question about the suspension and the sales "professionals" played dumb and said, "Oh, we have never seen that before." I realized very quickly that I was on my own with this $11000 car that I had just purchased. The final slap in the face that I will share is that when I went to pick up my "new" used car, the fine folks at Alderman's did not even wash or vacume it! This seems typical of their attitude and I am sorry that they feel that way about customer service. I am thankful about the car and it has been given a clean bill of health by my mechanic. I would not give a clean bill of health to Alderman Cadillac. There are alot of Cadillacs out there, if I were you I would look elsewhere.