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|Sales||8:30 AM - 6:00 PM|
|Service||8:00 AM - 5:00 PM|
|Mon||8:30 AM - 8:00 PM|
|Tue||8:30 AM - 6:00 PM|
|Wed||8:30 AM - 6:00 PM|
|Thu||8:30 AM - 8:00 PM|
|Fri||8:30 AM - 6:00 PM|
|Sat||8:30 AM - 2:00 PM|
|Mon||8:00 AM - 5:00 PM|
|Tue||8:00 AM - 5:00 PM|
|Wed||8:00 AM - 5:00 PM|
|Thu||8:00 AM - 5:00 PM|
|Fri||8:00 AM - 5:00 PM|
|Sat||8:00 AM - 3:00 PM|
I have been looking for a new Vehicle for 2.5 years. I was stuck on a Ford Fusion. I live in Metro Detroit Michigan and could not find any Fusions...
I have been looking for a new Vehicle for 2.5 years. I was stuck on a Ford Fusion. I live in Metro Detroit Michigan and could not find any Fusions worth my money within a 70 mile radius. I was getting frustrated, and my family/friends were really worrying about my current vehicle not holding up. However, i finally located a Fusion at Rich Ford and drove 2 hrs on a Saturday to go check it out. I stayed at the dealership for almost 3 hours, an hour after they closed. It was not love at first sight with the vehicle. But after test driving it twice, comparing it to another similar Fusion and talking to the salesperson. It became more clear that this was the vehicle i have been looking for. There were still a few things that i was unsettled about with the vehicle, but after talking with the salesperson and management, they were able to answer all my questions and deal with all my concerns. Knowing i was very picky and uneasy about making a commitment to a vehicle, they were more than willing to help me make sure this was the vehicle i wanted. They even suggested other vehicles at other dealerships that were close by. The car buying experience was smooth, easy, quick, and worry free. And in some aspects, they did the impossible for me. I just want to say Thank You to Curt, Morgan, Brian, and everyone at RICH Ford making this all happen and allowing me to relieve some stress that has built up for years!! You guys are great and dealerships in Michigan need learn from you guys about customer service!!
I drove from Cincinnati to complete an on line purchase. I expected a good clean car bought at a competitive price and a strict business deal know...
I drove from Cincinnati to complete an on line purchase. I expected a good clean car bought at a competitive price and a strict business deal knowing very well this would be a onetime customer. I was pleasantly surprised 1) the car was detailed like a showroom new car 2) everything ready upon arrival 3) Car was filled FULL of gas 4) met some of the nicest people ever in the car business. I left there feeling like I had made 3 friends Grace - terrific detail gal, Morgan a persistent and effecient sales person, Nate a Sales Manager with a winsome personality. I should not have been surprised every email and phone call was timely and precisely follow up on. Rich Ford is RICH in service - I would do business there again in a heart beat.
The people here are so welcoming, and I never felt pressure to "pull the trigger." They answered any and all questions I had and it was so relaxed...
The people here are so welcoming, and I never felt pressure to "pull the trigger." They answered any and all questions I had and it was so relaxed and an enjoyable experience! I highly recommend!!