Deacon's Chrysler Dodge Jeep RAM

Reviews

Average Ratings

4.9
25 lifetime reviews.
  • Deacon's Dodge Durango Review

    The experience I had at Deacon's was exceptional,I got a 2017 Dodge Durango, and I must say through all the years of getting cars this was by far ...


    Show Full Review

    The experience I had at Deacon's was exceptional,I got a 2017 Dodge Durango, and I must say through all the years of getting cars this was by far the best experience by far.Our salesperson, Stephen Kobe ,was exceptional,he showed every detail and nuances of the Durango. I never felt rushed into making the deal.I really appreciated all the info he was able to go over about the Durango. Also I must compliment the billing office , that was the fastest and easiest paperwork that I have ever experienced in over 50 years of purchasing vehicles.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good experience

    My wife and I purchased our Lexus RX 350 from Sales Consultant Kathy Saywell. Kathy was wonderful to deal with and we would enjoy working with h...


    Show Full Review

    My wife and I purchased our Lexus RX 350 from Sales Consultant Kathy Saywell. Kathy was wonderful to deal with and we would enjoy working with her in the future. The two hour drive to Ohio was well worth our purchasing experience with Kathy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • My 1st Dodge & I needed service.

    I was searching for a dealer to have service done. I never had a Dodge before so needed a dealer. I had 2 different names from friends. I calle...


    Show Full Review

    I was searching for a dealer to have service done. I never had a Dodge before so needed a dealer. I had 2 different names from friends. I called the one closer to my work, in Painesville, OH on Mentor Ave, 1st thinking it would be more convenient if I needed work done. The girl that answered the phone was so rude and unwilling to help or answer any questions I had that I called my 2nd choice--which will now be my 1st choice!!! I spoke with Angie on the phone and she scheduled me right away answering all my questions patiently and without making me feel stupid. She got me in the same day and as soon as I arrived, I experienced the same friendliness I received the phone with everyone so far. I was very nervous since I've used the same dealer for a different manufacture car and loved it but I think I'll be happy with my choice!! I will recommend Deacon's Chrysler Dodge Jeep Ram to anyone and everyone who asks!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • JEEP PURCHASE

    I WORKED WITH RANDY STOVSKY ON MY JEEP PURCHASE , HE DID A SUPER JOB , A VERY DETAILED PERSON , MADE ME FEEL VERY COMFORTABLE BUYING FROM HIM AND ...

    Dealer Response

    Thank you for taking the time to share your experience. Randy works hard to assure his customers are completely satisfied and will appreciate tha...


    Show Full Review

    I WORKED WITH RANDY STOVSKY ON MY JEEP PURCHASE , HE DID A SUPER JOB , A VERY DETAILED PERSON , MADE ME FEEL VERY COMFORTABLE BUYING FROM HIM AND THE DEACON DEALERSHIP. I WOULD HIGHLY RECOMMEND RANDY FOR YOUR NEXT CAR PURCHASE

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience. Randy works hard to assure his customers are completely satisfied and will appreciate that you mentioned him by name!


    Hide Full Review
  • "The Best Experience"

    This is by far the best experience and customer service I have received. Alex Kochy provided me with outstanding customer service! He deserves an ...

    Dealer Response

    Thank you for the kind words! Alex works hard for his customers and will appreciated that you commended his efforts by name!


    Show Full Review

    This is by far the best experience and customer service I have received. Alex Kochy provided me with outstanding customer service! He deserves an award! He stayed with me up until closing time until I was satisfied with the car I was purchasing.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words! Alex works hard for his customers and will appreciated that you commended his efforts by name!


    Hide Full Review
  • Very refreshing!!!

    I bought 4 Dodge vehicles from Great Northern Dodge before the auto industry crash. I was looking for a new dealership to take it's place. I bough...

    Dealer Response

    Thank you for sharing your experience with others. It was very nice of you to mention Steve Kobe by name, too. While we'd love to welcome you back...


    Show Full Review

    I bought 4 Dodge vehicles from Great Northern Dodge before the auto industry crash. I was looking for a new dealership to take it's place. I bought a 2015 Durango on 2/29/16 from Deacon's Chrysler. It was a very refreshing experience. Steve took his time with me, showing and explaining a lot of the features. The negotiations were more like a conversation between friends. Very clean facilities, I was impressed. Everyone I encountered had a smile on their face, and were friendly & welcoming. Being a westsider, I was leary about buying a vehicle from the east side, that was so far from home and not convenient to get to. They put my mind at ease. It was worth the trip. I will purchase my next vehicle from Deacon's Chrysler. It may be a while though, since I had my Journey over 7 years.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with others. It was very nice of you to mention Steve Kobe by name, too. While we'd love to welcome you back before seven long years, isn't it great that you get so much value from your Dodge vehicles?


    Hide Full Review
  • I won't shop anywhere else!

    I was looking at used cars on Deacon's website (which is very up to date and user friendly) and found a beautiful 2010 Jeep! I ended up buying the...

    Dealer Response

    Thank you for sharing your experience!


    Show Full Review

    I was looking at used cars on Deacon's website (which is very up to date and user friendly) and found a beautiful 2010 Jeep! I ended up buying the car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience!


    Hide Full Review
  • No return call on a two jeep sale

    Stopped. In in a rush a few weeks ago stated I saw a jeep unlimited online I'd like to work,a possible deal on.i I could not stay but asked to be ...

    Dealer Response

    We are sorry that you did not as though we valued your patronage. Any time that you feel your experience was less than stellar our General Sales M...


    Show Full Review

    Stopped. In in a rush a few weeks ago stated I saw a jeep unlimited online I'd like to work,a possible deal on.i I could not stay but asked to be called back.i also said I'd be sending in my other half that day that we may buy two jeeps.upon arrival my other half was pushed off on another salesman that didn't listen and brought up the wrong fully loaded jeep to test drive stating they would drive first?. My other half left and we still haven't had a call back on a two jeep deal..in the past three weeks we did purchase 2 new vehicles elsewhere !

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry that you did not as though we valued your patronage. Any time that you feel your experience was less than stellar our General Sales Manager, Jesse Remby, wants to hear about it. He can be reached at 440-442-0424.


    Hide Full Review
  • Great service at Deacon in Mayfield

    I have been Internet shopping and not having s good experience at the dealership So I looked for a five star dealer rating in my area (u actually ...

    Dealer Response

    Thank you for sharing your experience with other online guests. We appreciated your patience, too! We are glad that we lived up to Siri's recomme...


    Show Full Review

    I have been Internet shopping and not having s good experience at the dealership So I looked for a five star dealer rating in my area (u actually asked Siri) and Descon was recommended I bought a 2014 Jeep Patriot! I got just what I wantd and everyone worked to get me the right price The financing process took longer than expected however in all fairness the other person called off so he was the only one there

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with other online guests. We appreciated your patience, too! We are glad that we lived up to Siri's recommendation!


    Hide Full Review
  • Overall Easy Buying Experience

    I was hesitant to visit these guys because of prior bad experiences with other dealers. I voiced my concern to them and they went out of their way...

    Dealer Response

    Thank you for taking the time to share your experience!


    Show Full Review

    I was hesitant to visit these guys because of prior bad experiences with other dealers. I voiced my concern to them and they went out of their way to make me feel at ease. I would recommend them if your in the market for sure. The only reason I gave 4 starts is that I dealt with two sales guys and the next day after I spoke with them they quit, so each time I have dealt with someone else.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience!


    Hide Full Review