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Suburban Chevrolet Cadillac of Ann Arbor

4.7 out of 5 4.7
Rectangle 48
Sales 10:00 AM - 5:00 PM
Service 9:00 AM - 3:00 PM

Suburban Chevrolet Cadillac of Ann Arbor Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

10:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2004

Welcome to Suburban Chevrolet Cadillac Ann Arbor. Our knowledgeable Internet Team understands that our first priority i

...

s to determine our customers' needs and help them find the perfect automotive fit. Whether leasing or purchasing, we present all viable options so that our customers know they have made informed decisions that they can feel great about. Our service does not stop there. We have a number one rated, state of the art service facility and AAA preferred body shop. Make the Choice at Suburban Ann Arbor and find out why so many others have too!

"Make the Choice!"

Service

Oil, Filter Change

$24.95 and up*

Tire Rotation

$19.95

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
1277 lifetime reviews. Includes reviews of Suburban Chevrolet Cadillac of Ann Arbor from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 30, 2019

    Dealt with Tyson, and he told me just what I wanted to hear until I went to pick up the vehicle. Then it was a different story. The final shot was after... I signed the paperwork and found out the vehicle only had one key and fob. I don't understand why the dealership lets these practices go on, I will not be back!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 14, 2019

    Working with Andrew was fun and easy! He gave me the best deal he possibly could, I love my new car, and I'm definitely happy I went here. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear that our team made this such a seamless process for you! If you ever need anything else from us, please feel free to give us a ...call or stop by. Have an awesome day!


    Worked with:
    Andrew Laczynski

    Sales Consultant

    NOT RATED

  • December 9, 2016

    My salesman, Eric Gilliam, made this the most pleasant car buying experience I have EVER had. He was so great to work with. Professional, knowledgable... and very attentive. A+

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We always appreciate positive feedback and we are happy to hear Eric met all of your car shopping needs when you purchased your new vehicle. We look f...orward to servicing your vehicle and helping you out with the next one!

  • 5.0 out of 5
    June 5, 2019

    I've worked with Mark over the last several years. It's always the same.,fast professional.honest. It's nice to have a lifetime automobile professional.... Mark and his team will always be my car connection He made a stressful day fun.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free ...to give us a call or stop by. Have an awesome day!


    Worked with:
    Mark Brown

    Sales Consultant

    (5.0) 105 reviews

    Scott Greene

    Used Car Manager

    NOT RATED

  • 5.0 out of 5
    May 16, 2019

    This was my first time buying a vehicle and Erin and Mark made the process as smooth as possible. Erin responded to my online request for more information... the morning after I submitted it and was able to meet with me that same day. Mark was very responsive via both phone and text and was very accommodating to all my first-time buyer questions. Additionally, he allowed me to test drive twice and got the windshield wiper blades replaced per my request. Aside from the buying process, he also took the time to get to know me by asking about my education and new career. I would definitely come back in the future!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear you had a great experience with Erin and Mark. Congratulations on your new vehicle! We appreciate your business and look fo...rward to your next visit. Take care!


    Worked with:
    Mark Brown

    Sales Consultant

    (5.0) 105 reviews

    Erin Johns

    Business Development Representative

    (5.0) 10 reviews

  • 5.0 out of 5
    May 4, 2019

    Came in and worked with Mark and Erin. They confirmed my appointment, made themselves available, and had the vehicle I was interested in, ready for me... to drive. Fast, efficient, and upfront on all aspects of the purchasing process.. I would definitely recommend them to anyone looking for a vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear that Mark and Erin provided you with a positive car buying experience. Your recommendation means so much to us and we're so... happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


    Worked with:
    Mark Brown

    Sales Consultant

    (5.0) 105 reviews

    Erin Johns

    Business Development Representative

    (5.0) 10 reviews

  • 5.0 out of 5
    May 2, 2019

    We had been casually shopping for about six months to replace our 14-year-old, 145,000-mile trust old Lexus - still a fine vehicle but beginning to show... her age. I had very specific requirements and found an intriguing Ford Edge Sport on cars.com at Suburban Chevrolet in Ann Arbor. When we finally had time to go look at it last week it turned out to be just what we were looking for. Mark and his accomplice, Erin took very good care of us - assessed our interest accurately, sent us out on a test drive, made us a trade -in offer and allowed us to take our time making a decision. Once we decided to make the trade they handled the logistics with respect, efficiency and congeniality. All in all, it was a excellent experience.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Brown

    Sales Consultant

    (5.0) 105 reviews

    Erin Johns

    Business Development Representative

    (5.0) 10 reviews

  • 5.0 out of 5
    April 10, 2019

    Purchased a stunning used 2017 ATS that had a few minor glitches to be addressed. Asked him how do we go about addressing these items. He gave me a few... direct options ask my opinion and we solved it. What he said he would do happened. Would and will be going back to him and his team... when the family grows and we need a larger vehicle.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Brown

    Sales Consultant

    (5.0) 105 reviews

    Erin Johns

    Business Development Representative

    (5.0) 10 reviews

  • 5.0 out of 5
    April 7, 2019

    I contacted the company about a 2016 Tahoe i found online. Erin got back with me right away answered all my questions. I told her i was an OHIOAN! She... and Mark had the vehicle ready to go when i arrived. Mark was very upfront, honest, real relaxed great guy, hes not pushy. Mark was able to get me a great deal on my Jeep trade in and get me a great price on new car. I cant say many good things about up north but my experience at Suburban Chevrolet Cadillac great! OH-IO!! GO BUCKS!! :)

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to ...us if there's anything more we can do!


    Worked with:
    Mark Brown

    Sales Consultant

    (5.0) 105 reviews

    Erin Johns

    Business Development Representative

    (5.0) 10 reviews

  • 5.0 out of 5
    April 6, 2019

    Nothing better than a smooth car buyer experience! Mark and his team really took car of our needs and put us in an amazing vehicle! Wasn't pushy! We told... him what we wanted and what we could do and he got it done!! Erin was amazing worked with me straight from email which was such a time saver, was very responsive and organized!! She handled the whole set up and did a great job!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Mark Brown

    Sales Consultant

    (5.0) 105 reviews

    Erin Johns

    Business Development Representative

    (5.0) 10 reviews

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