Suburban Chevrolet Cadillac of Ann Arbor

Reviews

Average Ratings

4.6
1154 lifetime reviews. Includes reviews of Suburban Chevrolet Cadillac of Ann Arbor from DealerRater.com
  • Best car buying experience ever!

    My salesman, Eric Gilliam, made this the most pleasant car buying experience I have EVER had. He was so great to work with. Professional, knowle...

    Dealer Response

    We always appreciate positive feedback and we are happy to hear Eric met all of your car shopping needs when you purchased your new vehicle. We lo...


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    My salesman, Eric Gilliam, made this the most pleasant car buying experience I have EVER had. He was so great to work with. Professional, knowledgable and very attentive. A+

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We always appreciate positive feedback and we are happy to hear Eric met all of your car shopping needs when you purchased your new vehicle. We look forward to servicing your vehicle and helping you out with the next one!


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  • Service and sales
    December 6, 2017

    Eric Gilliam is a pleasure do deal with and very professional. In service, Eric Butler was also a pleasure to deal with and very professional. ...


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    Eric Gilliam is a pleasure do deal with and very professional. In service, Eric Butler was also a pleasure to deal with and very professional. Thanks, Kirk

    Does recommend this dealer
    Came in for service or repair

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  • Came in for oil change and tire rotation
    December 5, 2017

    Easy, efficient and quality - what more can I ask for. Oh, yes --- friendly from the person who made the appointment to the person who got my car...


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    Easy, efficient and quality - what more can I ask for. Oh, yes --- friendly from the person who made the appointment to the person who got my car for me when it was finished. Really friendly, and seemed to mean it!!

    Does recommend this dealer
    Came in for service or repair

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  • He makes it a same day deal..!
    December 4, 2017

    I came in with a leased car & walked out with an ownership title with $0 down. That's all it took..HALF A DAY.. Mike is like the physician who ac...


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    I came in with a leased car & walked out with an ownership title with $0 down. That's all it took..HALF A DAY.. Mike is like the physician who actually remembers all of your little quirks and ensures that every visit goes on smoothly. I am planning on returning to upgrade in 2018 and I know who I am going to ask for.

    Does recommend this dealer

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  • Great service
    December 4, 2017

    I brought my vehicle in for a oil change, inspection, tires rotated, the works the day before Thanksgiving and my service rep, Mr. Dan Weiss, was ...


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    I brought my vehicle in for a oil change, inspection, tires rotated, the works the day before Thanksgiving and my service rep, Mr. Dan Weiss, was awesome. He took care of all my issues and I had my vehicle back as promised.

    Does recommend this dealer
    Came in for service or repair

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  • He really does go above and beyond!
    November 28, 2017

    Mike was so patient and so helpful in helping me to finally get my little purple Spark earlier this year. Many things cropped up seeming intent on...


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    Mike was so patient and so helpful in helping me to finally get my little purple Spark earlier this year. Many things cropped up seeming intent on spoiling my purchase experience . But, Mike was persistent and found MY car at a dealership in Ohio. I was so happy to see it the day it arrived!! He treated me like family, answered all my (silly) questions and helped to secure the best deal possible. He is always pleasant and happy. I can tell that he loves his job and loves helping people get their "dream" vehicle. I have recommended him many times already to people I know who are thinking about purchasing a car. He is such an asset to Suburban Chevy.

    Does recommend this dealer

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  • Corvette purchase

    Great no haggle sales experience with no surprises or unexpected fees at the last minute. The car was purchased out of state and the salesman was...

    Dealer Response

    It?s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to s...


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    Great no haggle sales experience with no surprises or unexpected fees at the last minute. The car was purchased out of state and the salesman was very cooperative with sending additional requested photos and providing knowledgeable answers to all questions.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It?s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!


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  • XT5 lease
    November 22, 2017

    Lease turn in and new lease of a 2017 Cadillac XT5 couldn???t have gone smoother. Anne Martin had every i dotted and t crossed when we arrived, an...


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    Lease turn in and new lease of a 2017 Cadillac XT5 couldn???t have gone smoother. Anne Martin had every i dotted and t crossed when we arrived, and she did a really helpful feature demo.

    Does recommend this dealer

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  • Wanted to know the name of an employee so I could send thank
    November 16, 2017

    I sent an e-mail to imoore to get the name of an employee because I wanted to send a thank you card to her and the cashier that helped at the end ...

    Suburban Chevrolet Cadillac

    Hello, My name is Scott Greene I am one of the managers here at Suburban. This sound out of character for our staff? Could you please provide me w...


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    I sent an e-mail to imoore to get the name of an employee because I wanted to send a thank you card to her and the cashier that helped at the end of my check out. I did not receive a reply. If such a simple request is ignored then I can imagine this is what to expect after purchasing a new car. I will be in the market for a new car within the next 2 years and at this point I won't consider Ann Arbor Suburban Chevrolet Cadillac.

    Does recommend this dealer
    Came in for service or repair
    Suburban Chevrolet Cadillac

    Hello, My name is Scott Greene I am one of the managers here at Suburban. This sound out of character for our staff? Could you please provide me with more info so I can look into this matter ...please call me on my cell ***-***-**** or Email me at sgreene@suburbancollection.com


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  • Collision Center -- Thorough, Timely, Smooth Process
    November 4, 2017

    My car was recently in a substantial accident which required extensive repairs (>$10K) in multiple areas. Suburban worked with my claims adjuster ...


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    My car was recently in a substantial accident which required extensive repairs (>$10K) in multiple areas. Suburban worked with my claims adjuster to provide a seamless experience for me. The employees I dealt with were all truly professionals and take their work seriously. My positive experience also helped mitigate the stress that comes with being in a major car accident. One small issue: the post-repair detailing work is appreciated, but when cleaning/chemical residue is left on interior surfaces, it is both unsightly and difficult to remove..

    Does recommend this dealer
    Came in for service or repair

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