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Reviews

Average Ratings

4.0
102 lifetime reviews.
  • What A Class Act Wonderful Dealership

    I honestly can't say enough about how wonderful our experience was and will actually be mailing a letter to the owner to commend the whole team at...


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    I honestly can't say enough about how wonderful our experience was and will actually be mailing a letter to the owner to commend the whole team at the Watertown buick gmc. On this survey, I will again just reiterate how wonderful my finance and I were treated. Our salesman Matt Burks was honestly a pleasure to work with and made the salesman from the other dealerships seem less than adequate in terms of his knowledge of his product, his excellent attitude and demeanor, and his ability to gauge our needs and meet them to get us in the truck we wanted. Also Kyle the manager was always enthusiastic, friendly and welcoming and a seems to bring a great energy to the watertown branch. He was so helpful and we could never thank him enough either. Honestly one of the best experience making a major purchase I have had. Everyone in the dealership went above and beyond. The rest of the staff was also great, specificly we met Ed in financing and a women named Rena. Both were very kind and friendly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Christine

    Excellent experience. Friendly and efficient! Car was cleaned and prepped.

    Dealer Response

    Thanks for taking the time to leave a review of our facility. We are glad to hear you had a great experience and are happy with the Service. We lo...


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    Excellent experience. Friendly and efficient! Car was cleaned and prepped.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave a review of our facility. We are glad to hear you had a great experience and are happy with the Service. We look forward to seeing you again!


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  • Good Service

    Received oil change on my truck. Fast and good prices.

    Dealer Response

    Thanks JBG! Appreciate you taking the time to comment and we look forward to seeing you again at our facility. Enjoy your day!


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    Received oil change on my truck. Fast and good prices.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks JBG! Appreciate you taking the time to comment and we look forward to seeing you again at our facility. Enjoy your day!


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  • Loving my new car!

    I love my new Acadia!!! Kyle and made me feel welcomed from the moment I walked in to the dealership. He made sure that the Acadia was the best fi...

    Dealer Response

    Thanks for the 5 star review Kelly! We are happy to hear you love your new Acadia (and that the boys do too!). We look forward to seeing you here ...


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    I love my new Acadia!!! Kyle and made me feel welcomed from the moment I walked in to the dealership. He made sure that the Acadia was the best fit for my and my boys. They love it! And so do I! Thank you so much Kyle and the rest of Buick GMC of Watertown!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the 5 star review Kelly! We are happy to hear you love your new Acadia (and that the boys do too!). We look forward to seeing you here at our facility again. Enjoy your day!


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  • Great bunch of guys

    Stopped in and talked to Stephen about a truck they had in stock. Decided that I wasn't going to get it after all, but everyone was super nice.

    Dealer Response

    Thanks for the 5 star review. We are glad you had a good experience in your search and hope that we can help you in the future! Stop in again anyt...


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    Stopped in and talked to Stephen about a truck they had in stock. Decided that I wasn't going to get it after all, but everyone was super nice.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5 star review. We are glad you had a good experience in your search and hope that we can help you in the future! Stop in again anytime!


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  • Great Experience

    Service department was easy to do deal with and repairs came out correctly.

    Dealer Response

    Thanks for taking the time to leave your review, Joe. We appreciate it and hope that we can be of service again. Enjoy your day!


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    Service department was easy to do deal with and repairs came out correctly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave your review, Joe. We appreciate it and hope that we can be of service again. Enjoy your day!


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  • Can't get a call back ...

    Can't get a manager to call me back ... won't deal with them again

    Dealer Response

    Hello, I am Stephen Zehring. I am the General Manager at Buick GMC of Watertown. I see your note here that you cannot get a team leader to return ...


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    Can't get a manager to call me back ... won't deal with them again

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, I am Stephen Zehring. I am the General Manager at Buick GMC of Watertown. I see your note here that you cannot get a team leader to return your call. I would like to rectify that. This system does not let me know your name or number, so I am giving you my name and direct line. Stephen Zehring 860.945.8621. That is my office line. I am happy to answer any questions or rectify any problem you might have. If I am not able to pick up the phone leave a message with your name and phone number and I will get back to you. I am sorry that no one has returned your call, and I will do my best to help you. Stephen Zehring 860.945.8621


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  • Great service, friendly knowledgeable people

    We, my wife and I, were treated with respect and very professionally. Jerry Smith is as fine a gentleman as we have encountered in any line of wor...


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    We, my wife and I, were treated with respect and very professionally. Jerry Smith is as fine a gentleman as we have encountered in any line of work. Glad to have him as our salesman. Thank you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • very friendly not forceful on customerservice

    I liked that the salesman weren't pushy sometimes that turns people off right away l am one of those people that's why I made my purchase there


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    I liked that the salesman weren't pushy sometimes that turns people off right away l am one of those people that's why I made my purchase there

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oil change/tire rotation

    Oil change and tire rotation was very quick and thorough. No complaints, excellent service at a fair price. Appreciated the car wash token after a...


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    Oil change and tire rotation was very quick and thorough. No complaints, excellent service at a fair price. Appreciated the car wash token after a hard winter...

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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