GMC of Watertown

My car went in for its 60k mile service and to fix two rims that had curb rash. Darn curbs always jump out of nowhere! I received back in excellent condition, the rims looked like new, and they offered a ticket for a complementary car wash. Therefore, just like my previous interactions at GMC of Watertown, it's always a phenomenal experience.

The experience with the sales team was excellent. They answered all my questions and provided me with all the documents I asked for.

Thank you for your timely service on my vehicle! Everyone is so pleasant and helpful.

We recently purchased a 2023 GMC 1500. Our experience from start to finish was exceptional. The moment we walked in were greeted by Kyle the General Manager. He was friendly and knowledgeable. He hooked us up with Nick in the sales department. Nick not only showed us the car we came in to see but also found several other options that fit what we were looking for. They were able to get us what we were looking for from our trade ins. Terrence seamlessly completed the purchasing in the finance department. Not once did we feel pressured in the process. Best car buying experience we have ever had. We HIGHLY recommend GMC of Watertown!

Rob and his team are very good, always satisfied with work and service. Rob always try to help when a l repair is needed to hold down cost.

I received multiple texts and emails hyping my "preferred VIP" experience. Unfortunately, that was not the case. There was an ongoing series of blatant lies that compounded the problem. It is rather obvious they were thinking that as long as they get you in there, they will sell you something. The sales team there is only concerned with padding their commission and is NOT concerned with either the Customer Experience or advancing the Ingersoll brand. This was two days ago and today, their BDC contacted me as if nothing was amiss and still pushing to sell me something other than what we had discussed. I reached out to the Dealer Principal, Todd Ingersoll, let's see if he is interested the Customer experience. But, I suspect he doesn't care either. If I could assign a negative star rating, I would.

Great purchase experience. Cameron and Joe were responsive and helpful. Car was ready as promised for easy delivery.

Had an Amazing experience. I had inquired about a truck online. I got a quick response and set up a test drive. Nick, Joe and Jerry were awesome. Nick was really easy to get along with and was not pushy at all on the sale. Joe worked some better numbers than what I had expected, and Jerry did a great job finishing up all the paperwork explaining each page and signature He made me feel like I was sitting with a relative. Everyone I encountered made me feel like new friend not just another sale. I have been recommending this dealership to everyone that asks about my new Ford truck. Thank you again, Nick, Joe and Jerry !!

Friendly staff, quick service in the lobby, they attended to my needs and questions, im very pleased..!

The service work on the vehicle was complete, included oil change and fuel injection service work. The tasks were completed, like any other dealership you go to, you pay more than you should for the work but that won't change no matter where you go.