Mercedes-Benz of Wappingers Falls

Reviews

3.7 out of 5 3.7
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    January 29, 2018

    I had my car serviced under warranty in October. I told the staff there my sunroof was not working correctly. They repaired one element of it and told... me I was all set. Later that day I called back and told them I was having the issue again. I was told not to worry and bring it back and they will look at it during my next service appointment. 3 months later when I bring the car back for the next scheduled service they tell me what was serviced before has nothing to do with the current issue and now that the vehicle is out of warranty it would be a “customer pay”. They are trying to charge me about $2300 for something they should have fixed under warranty.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2017

    It was the smoothest purchase of a car and our sales man Roger pauletta was the greatest . He spent time and answered questions and everyone involved were... the greatest . If your looking for a new car go see Roger you will be very satisfied with his service

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2016

    I went to Mercedes Benz of Wappingers Falls in order to trade in my sedan for an SUV. I was treated with the utmost respect, all of my concerns and wishes... were addressed, and the total process only took a few days before I took my new GLC300 home. I couldn't have asked for a better experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 27, 2016

    Dan had very good sale skills not over selling or over bearing

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Brian! Best, Danielle Troiano, Marketing Manager, 845-298-0600

  • 5.0 out of 5
    September 14, 2016

    Excellent customer service. No pressure to purchase car. Love my new car

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome, thanks John. Enjoy!

  • 5.0 out of 5
    August 29, 2016

    Pleasant and professional staff. Excellent dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks!

  • 5.0 out of 5
    July 1, 2016

    I am so elated with the purchase of my 2016 GLA! I am especially pleased with the service and quality of my vehicle. A big shout out to Michael Tornatore... and Bridget Kelly who made my experience of shopping with Mercedes Benz of Wappingers Falls a great one. This is my third purchase and I advise anyone who is interested in a quality vehicle with outstanding service to stop by Mercedes Benz of Wappingers Falls. Ask for Michael Tornatore, he's honest, personable, and always willing to go above and beyond to provide exceptional service and build customer relationships. Again, kudos to Michael Tornatore, Bridget Kelly, and the Mercedes Benz of Wappingers Falls family!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad to hear you are enjoying your new GLA! Mike and Bridget are great assets to our team. Glad you were able to experience what we strive for daily. ...Best, Danielle Troiano, Marketing Manager, 845-298-0600

  • 5.0 out of 5
    June 29, 2016

    The Mercedes dealership in Wappingers Falls was extremely helpful in explaining all the amazing features of the Mercedes GLA 250, letting me test drive... it, and answering all my questions. This is a smooth, comfortable ride, I am now looking forward to my commute to Albany in all weather conditions!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wonderful, thanks Barbara! Best, Danielle Troiano, Marketing Manager, 845-298-0600

  • 5.0 out of 5
    June 13, 2016

    Mercedes of Wappingers Falls was amazing!!! From the Sales Team (Tony, Jenny and Matt) to the Concierge Service (Jake) everyone was amazing! This was my... first Mercedes and hopefully one of many :) Thank you MB of WF for making my dreams come true!!!!

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    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank YOU! Best, Danielle Troiano, Marketing Manager, 845-298-0600

  • 5.0 out of 5
    April 12, 2016

    From the moment we walked into the dealership until the moment we drove off with our new CL300, my husband and I were treated with the utmost respect !... The client adviser, Matt was knowledgeable and was able to "build us the car of my dreams" . The sales manager, Brittany was able to seal the deal by working the numbers in our favor. The "tech" adviser, Jake was patient as he walked me through all the "bells and whistles" of all the options from safety to comfort choices. Even the receptionists made us feel at home every time we walked in! Follow-up calls were appreciated as our car was literally being built , and also after we drove off to make sure that we were totally satisfied ! I look forward to doing business with them again in the future !

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    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad you had a positive experience. Thanks for the feedback and your business! Best, Danielle Troiano, Marketing Manager, 845-298-0600

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