Spacial thanks to Mr Brandon North for the great customer service one of my best experiences ever. I live in Woodbridge VA and I was shopping for a vehicle... with many options *distronic* was my main option. I was very cautious from any dealership in New York or New Jersey As the have the Biggest scam *alots of hitting fees that it will only be revealed at the dealership* being coming from far away I was very cautious. At Mercedes Benz of Wappingers Falls They emailed me all the numbers just the cost of the vehicle tags, taxes 25$ gas fee and 620 dealership fee that was it. When I arrived everything was ready the vehicle was cleaned ** it took less than 20 minutes** to sign all the paperwork it was a record number. I still don't believe it till now. To bad that they are far away from my home, I would of referred all my friends and family. I was even giving a gift by the Store Manager. Very nice team I wish all my by experience will be the same as this one
I had my car serviced under warranty in October. I told the staff there my sunroof was not working correctly. They repaired one element of it and told... me I was all set. Later that day I called back and told them I was having the issue again. I was told not to worry and bring it back and they will look at it during my next service appointment. 3 months later when I bring the car back for the next scheduled service they tell me what was serviced before has nothing to do with the current issue and now that the vehicle is out of warranty it would be a “customer pay”. They are trying to charge me about $2300 for something they should have fixed under warranty.
It was the smoothest purchase of a car and our sales man Roger pauletta was the greatest . He spent time and answered questions and everyone involved were... the greatest . If your looking for a new car go see Roger you will be very satisfied with his service
I went to Mercedes Benz of Wappingers Falls in order to trade in my sedan for an SUV. I was treated with the utmost respect, all of my concerns and wishes... were addressed, and the total process only took a few days before I took my new GLC300 home. I couldn't have asked for a better experience!
Dan had very good sale skills not over selling or over bearing
Thanks Brian! Best, Danielle Troiano, Marketing Manager, 845-298-0600
Excellent customer service. No pressure to purchase car. Love my new car
Awesome, thanks John. Enjoy!
Pleasant and professional staff. Excellent dealership.
I am so elated with the purchase of my 2016 GLA! I am especially pleased with the service and quality of my vehicle. A big shout out to Michael Tornatore... and Bridget Kelly who made my experience of shopping with Mercedes Benz of Wappingers Falls a great one. This is my third purchase and I advise anyone who is interested in a quality vehicle with outstanding service to stop by Mercedes Benz of Wappingers Falls. Ask for Michael Tornatore, he's honest, personable, and always willing to go above and beyond to provide exceptional service and build customer relationships. Again, kudos to Michael Tornatore, Bridget Kelly, and the Mercedes Benz of Wappingers Falls family!
Glad to hear you are enjoying your new GLA! Mike and Bridget are great assets to our team. Glad you were able to experience what we strive for daily. ...Best, Danielle Troiano, Marketing Manager, 845-298-0600
The Mercedes dealership in Wappingers Falls was extremely helpful in explaining all the amazing features of the Mercedes GLA 250, letting me test drive... it, and answering all my questions. This is a smooth, comfortable ride, I am now looking forward to my commute to Albany in all weather conditions!
Wonderful, thanks Barbara! Best, Danielle Troiano, Marketing Manager, 845-298-0600
Mercedes of Wappingers Falls was amazing!!! From the Sales Team (Tony, Jenny and Matt) to the Concierge Service (Jake) everyone was amazing! This was my... first Mercedes and hopefully one of many :) Thank you MB of WF for making my dreams come true!!!!
Thank YOU! Best, Danielle Troiano, Marketing Manager, 845-298-0600