Reviews

Average Ratings

4.3
33 lifetime reviews.
  • I hated cars shopping until Midhudson Subaru

    Mr. Maher, I just completed the customer survey today but I wanted to take it one step further and reach out to you personally to let you know wha...

    Dealer Response

    Dianne, Thank you so much for taking the time to write such a detailed review. We greatly appreciate your business and your review. We are very pr...


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    Mr. Maher, I just completed the customer survey today but I wanted to take it one step further and reach out to you personally to let you know what an EXCEPTIONAL staff you have in Jose Sierra and Tommy Deluca. About 4 weeks ago I purchased a 2016 Limited Forester. I love my Subaru and know I made the right choice. I was previously a loyal Honda customer. I had purchased a new 2002 Honda (years ago) which was a reliable car and I was looking for the same reliability in the purchase of my next vehicle. Unfortunately Subaru was not on my radar until I touched bases with my cousin who had already purchased a Cross Trek from your dealership a few weeks prior to my purchase of the Forester.He has received outstanding customer service from both Jose and Tommy when he not only purchased his vehicle but also when he brought in his father-in-law, wife and son who all purchased Subaru’s from Mid-Hudson (and me now). Jose and Tommy as a team have both provided exceptional service which is why my cousin continues to bring customers to Mid-Hudson such as myself. I personally received outstanding service through the process from the selection of the right vehicle for me with no pressure, the great price, the interest rate and I’m sure it will continue when I bring it in for maintenance. Your team exudes; · Excellent customer service; friendly, kind, respectful and helpful. · Great communication skills (keeping me looped in on the status of my vehicle and great communication with each other as a team). · Confidence in their product because they genuinely believe in the product, that being Subaru vehicles. · Integrity; honor their word and are genuinely honest when conducting business transactions. · Transparency with transaction and status of vehicle. · Go above and beyond to ensure customer satisfaction. · Side note: I brought in my little 5lb feisty Chihuahua and everyone tried to love on him but he gets in stranger danger mode and they had to leave him alone but I totally appreciate the effort (loved the Subaru doggie bag holder). I appreciated Jose’s kind gestor of bringing my little Maximus water the multiple times I brought him in. That was another above and beyond act of kindness – much appreciated. Mr. Maher both Jose and Tommy could open their own franchise of Subaru and be very successful at it because of everything they learned at Mid-Hudson. I don’t know you personally but they say when employees are happy that means that the company and management must be doing something right because it’s reflective of the moral in the individual, work place and the customer service they provide. No organization is perfect but you must be doing something right. I truly hope that Jose and Tommy and the individual that was able to get me a lower finance rate (I don’t want to forget him either, he was outstanding) can they in some way be compensated for their exceptional service because they truly deserve it!!! (My apologies I don’t have the business card with his name in front of me but my records should reflect his name). Thanks for the seamless and drama free experience in purchasing my new vehicle at Mid-Hudson. You have an OUTSTANDING staff and I wanted to bring that point home by sending you a personal email in addition to the survey. Thank you for your time. Respectfully, Diane

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dianne, Thank you so much for taking the time to write such a detailed review. We greatly appreciate your business and your review. We are very proud of our employees and Jose and Tommy are glowing examples of why. We love all our customers - even the four-legged ones! We look forward to having you as a customer for life and working on getting Maximus to trust us :)


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  • Great customer service!!

    I been looking to buy a new car for the longest time, I been to 3 different dealerships, needles to say I didn't buy anything from them because th...

    Dealer Response

    Hi Fanny, Buying a car may not always be the easiest thing so knowing you gave us a chance is greatly appreciated. Wayne and Eddie are genuinely ...


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    I been looking to buy a new car for the longest time, I been to 3 different dealerships, needles to say I didn't buy anything from them because the service was awful. I went to Mid Hudson Subaru confused as to what car to get n whether or not I should buy a Subaru. Wayne Byingyon took his time to get to know me as a person n after that he made a suggestion. The greatest thing about him was the fact that he treated me as a person and not just like "oh great I will make my numbers if I get her to buy a car". I used to be in sales and getting that kind of attention and customer service was great! After I decided to buy a wrx I wanted to go over everything, (price, warranties and all that), well I didn't have to say anything, Eddie another great guy I met, helped and explained everything I signed line by line, so no surprises. Overall the service and kind of customer service I got was amazing!! I recommend people to go and buy their new car with these great people. Super happy with my new car!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Fanny, Buying a car may not always be the easiest thing so knowing you gave us a chance is greatly appreciated. Wayne and Eddie are genuinely glad to hear that your time together made you feel at ease with selecting the right Subaru. All of us at Mid-Hudson welcome you to Subaru family! Thank you, Mid-Hudson Subaru


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  • Coming Back

    I came there in hopes of finding what I am looking for. I dealt with a gentleman named Steve. He was very pleasant, knowledgable and friendly. Whe...

    Dealer Response

    Jason - it is wonderful to get such a nice review before you even purchase your car! Steve will definitely be here and we all look forward to havi...


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    I came there in hopes of finding what I am looking for. I dealt with a gentleman named Steve. He was very pleasant, knowledgable and friendly. When I am ready (Very soon) I will be making my purchase, and I hope that Steve will be there at that time. Thank you

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Jason - it is wonderful to get such a nice review before you even purchase your car! Steve will definitely be here and we all look forward to having you as a customer.


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  • Jose was a great help with selecting my new car

    Jose was very friendly and I highly recommend new car buyers that come here to ask for his help, he has great knowledge about the brand, thanks Jose!

    Dealer Response

    Thank you so much for your review and your business.


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    Jose was very friendly and I highly recommend new car buyers that come here to ask for his help, he has great knowledge about the brand, thanks Jose!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your review and your business.


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  • Service and repair

    I have purchased 2 Subaru's from MidHudson over the passed 8 years. I drive about 30k miles per year. Because of this I am at the dealer very ofte...

    Dealer Response

    Thank you so much for taking the time to let us know about your experience and for your loyalty! Rob is incredibly talented and we are very lucky ...


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    I have purchased 2 Subaru's from MidHudson over the passed 8 years. I drive about 30k miles per year. Because of this I am at the dealer very often for oil change service and repairs. Rob Bosch and his staff do a fantastic job. Like any complex machine, my car sometimes has problems and needs repair, they are always helpful and have gone to great lengths to help me and making it as painless as possible , even as far as contacting Subaru Corporate if a breakdown is unusual or out of the norm to help get me additional coverage or reduction in repair costs. The staff there is always friendly and go out of there way to make it the best experience possible.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to let us know about your experience and for your loyalty! Rob is incredibly talented and we are very lucky to have him! Enjoy your ride!


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  • Great salesperson! Great dealership!

    This is my 4th car from this dealership and from the same sales person and could not be happier! Patricia Stoutenburg has always gone above and be...

    Dealer Response

    Dear John - Thank you so much for your loyalty, we really appreciate your business. Patricia is excellent with her customers and they love her - s...


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    This is my 4th car from this dealership and from the same sales person and could not be happier! Patricia Stoutenburg has always gone above and beyond the call of duty to help me in anyway she can. The service department is wonderful as well!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear John - Thank you so much for your loyalty, we really appreciate your business. Patricia is excellent with her customers and they love her - so glad you feel the same way. We will see you on the road!


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  • Subaru 2016 Forester, purchased at your dealership

    Since I purchased my new Forester 2016 car at your dealership several months ago, it has been back at least 4 times ....car backup had to be repla...

    Dealer Response

    Ms. Orias, I spoke with our service department and it is my understanding that the problem has been fixed to your satisfaction. I am sorry for any...


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    Since I purchased my new Forester 2016 car at your dealership several months ago, it has been back at least 4 times ....car backup had to be replaced and my engine light is always on. I have left the car at the repair shop many times and the problem has not been resolved. I have owned at least four Subaru cars and NEVER had a problem...all purchased from other Subaru dealerships..... This problem must be resolved ...Lydia Orias

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ms. Orias, I spoke with our service department and it is my understanding that the problem has been fixed to your satisfaction. I am sorry for any frustration this caused and thank you for giving us the opportunity to rectify the situation.


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  • Best experience ever!!

    My experience at Mid-Hudson Subaru was second to none. Everyone from start to finish went above and beyond to make me feel comfortable and actuall...

    Dealer Response

    Ms. Troiano - Thank you so much for your business and your review. It is every customers prerogative to change their mind as often as necessary to...


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    My experience at Mid-Hudson Subaru was second to none. Everyone from start to finish went above and beyond to make me feel comfortable and actually enjoy buying a car (something I have dreaded in the past). I started my search online and dealt with the Internet Sales Manager, Kelly, who gave me quick, accurate information which got me in the door. I arrived to my appointment on a snowy Saturday and was greeted at the door with big, friendly smiles. Immediately I felt at ease. Bill Brinkerhoff was my sales person, but felt more like a friend who was advising me on which vehicle/options would fit my needs. He was patient and kind even when I had him going out in the cold to pull up several different cars for me to look at since I couldn’t make up my mind. When it came time to discuss numbers, he presented the information in a clear and professional manor and never once made me feel like he was “pulling one over on me” (something I have felt at other dealerships in my search). I couldn’t be happier with the car, the price, and the overall sales experience. As I mentioned earlier, everyone from the Internet to my Sales Person to the Finance Manager and the Sales Manager were outstanding. I HIGHLY recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ms. Troiano - Thank you so much for your business and your review. It is every customers prerogative to change their mind as often as necessary to find the perfect car for them! We are thrilled you found your perfect car and had a stress-free experience doing it! Enjoy the ride.


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  • Superior Service from Patricia Stoutenburg

    Having only purchased Toyotas, it was very difficult to think about switching loyalties to Subaru. After a car accident where I totaled my car , ...

    Dealer Response

    Donna, thank you for your business and for taking the time to tell us about your experience. Patricia is very loyal to her customers and always ma...


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    Having only purchased Toyotas, it was very difficult to think about switching loyalties to Subaru. After a car accident where I totaled my car , I listened to a friend and went to look at Subaru's. I had visited one other dealership in the area and was not pleased with the way I was treated. Next I tried Mid-Hudson in Wappinger Falls and met Patricia Stoutenburg. What a difference! I was treated with kindness and respect from the moment I entered the dealership. She was generous with her time and patient with me after my negative experience at the other dealership. I truly appreciated her service to me as a new customer. Thank you so very much for making the purchase of my very first Subaru so pleasant, painless, and easy. Donna H. Newburgh, NY

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Donna, thank you for your business and for taking the time to tell us about your experience. Patricia is very loyal to her customers and always makes sure they are treated with respect. We are delighted you are now a Subaru owner - welcome to the family!


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  • Very happy

    My salesperson patricia Stoutenburg was great! I'm very excited about my new car!!

    Dealer Response

    Thank you for your business, your review and your excitement! We love our Subies too and wish you years of happy driving.


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    My salesperson patricia Stoutenburg was great! I'm very excited about my new car!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business, your review and your excitement! We love our Subies too and wish you years of happy driving.


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