Reviews

Average Ratings

4.9
59 lifetime reviews.
  • First place I shop with the same two sales persons

    No pressure, just straight talk. Making sure the customer was comfortable with buying the vehicle. Follow up phone calls to see how things are go...

    Dealer Response

    Robert, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please d...


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    No pressure, just straight talk. Making sure the customer was comfortable with buying the vehicle. Follow up phone calls to see how things are going. Nice to deal with.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Robert, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Best regards, Alden Mazda Team


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  • Not a "typical" dealership

    Just bought a used truck from Alden Mazda. Unlike any dealership I've been to. Blake and Amy were awesome to deal with. Blake was knowledgeable, h...


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    Just bought a used truck from Alden Mazda. Unlike any dealership I've been to. Blake and Amy were awesome to deal with. Blake was knowledgeable, helpful, and showed us no pressure at all. He went above and beyond for us and answered every question we had. Amy was also great to deal with. She was very transparent and honest. Also, she was very efficient in getting our deal completed. She told us that since it was a Sunday she would need to wait until Monday to to submit our paperwork for bank approval. I received a call at 9:30 Monday morning from Amy saying we were approved and we were allset to come in to sign everything. Usually, Dealerships will keep you waiting and will get to it when they get to it. Not here. Great experience overall. We will be back in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2017 Mazda CX-5 Buying experience

    After shopping at two other dealerships in search for a new Mazda CX-5, we walked into Alden on a week night after driving from Providence to Fair...


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    After shopping at two other dealerships in search for a new Mazda CX-5, we walked into Alden on a week night after driving from Providence to Fairhaven to check out their new inventory of touring models. Despite the fact they were closing soon, they never rushed us and made sure we still got a test drive. After that, we went right into negotiations which surprisingly did not result in a long drawn out exchange of numbers. We were seriously expecting to haggle because the CX-5 had no incentives. Instead they gave us a great deal (better than fair price on Kelley Blue book) for the car we wanted in the exact color and trim. We left quite happy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Something Special

    We debated about the 45 minute drive to Fairhaven but they said they had the car we wanted. Also, the negotiations with a closer dealer were not g...


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    We debated about the 45 minute drive to Fairhaven but they said they had the car we wanted. Also, the negotiations with a closer dealer were not going well. Though we knew nothing about Alden we decided to give it a try. We received a comfortable welcome and our car of interest was brought around. Just what we asked for. Just what they said! The financials were amazing. Couldn't have been more fair. Agreement was immediate and though we hadn't planned to, we bought on the spot. Sometimes you find a gem like this dealership. We love the car and can't imaging doing business with anyone else. THANK YOU CHRIS AND AMY. YOU HAVE CHOSEN A GREAT EMPLOYER. BUT, YOU KNOW THAT.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Love Our New Cx3 Grand Touring...Alden Mazda

    Chris, Tony and Amy: Thank you, It was such a pleasure dealing with all of you. You offered a no pressure very professional experience while we w...


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    Chris, Tony and Amy: Thank you, It was such a pleasure dealing with all of you. You offered a no pressure very professional experience while we were deciding to purchase a new vehicle . We really appreciated the time taken to explain and demonstrate all those "lovely" features in our CX3 GT SUV . Everything was super smooth in the paperwork department and speedy. Loved the fact that your facility is so close to Buzzards Bay Area and didn't have to go up Cape or thru New Bedford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service

    Very friendly relaxing atmosphere, not even like you in a car dealership. No stress waiting. And you not even waiting that long


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    Very friendly relaxing atmosphere, not even like you in a car dealership. No stress waiting. And you not even waiting that long

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • my experience at masda

    happy with service. was unable to pick up car on time and worked with me so I could have access to my car

    Dealer Response

    Your great feedback truly made our day, Janice. We work incredibly hard to exemplify our commitment to customer care and we're glad that our team ...


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    happy with service. was unable to pick up car on time and worked with me so I could have access to my car

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Your great feedback truly made our day, Janice. We work incredibly hard to exemplify our commitment to customer care and we're glad that our team was able to show you what we strive to deliver. We look forward to working with you again. Alden Mazda Team


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  • Great service

    Friendly environment. Great staff. I shopped around a lot before going to Alden. Hands down it was the most pleasurable shopping experience I've h...

    Dealer Response

    Shawn, we appreciate you taking the time to provide us with your positive feedback. It's delightful to hear that we were able to provide you with ...


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    Friendly environment. Great staff. I shopped around a lot before going to Alden. Hands down it was the most pleasurable shopping experience I've had.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Shawn, we appreciate you taking the time to provide us with your positive feedback. It's delightful to hear that we were able to provide you with the most pleasurable shopping experience you've ever had! If there is anything automotive-related we can assist you with in the future, please let us know. Best regards, Alden Mazda Team


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  • Service

    Brendan is an awesome service manager and the technician Cory always does a fantastic job on my car. I don't trust anyone else with my vehicle!

    Dealer Response

    Laura, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every cus...


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    Brendan is an awesome service manager and the technician Cory always does a fantastic job on my car. I don't trust anyone else with my vehicle!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Laura, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. Give us a call if you have any further questions and be sure to follow and like us on Facebook to find superb specials! Alden Mazda Team


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  • Friendly staff, speedy service

    Friendly and helpful staff, speedy service. I live on Martha's Vineyard and it's a quick drive from the boat and the services are very affordable,...

    Dealer Response

    Marta, thank you for the great review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don'...


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    Friendly and helpful staff, speedy service. I live on Martha's Vineyard and it's a quick drive from the boat and the services are very affordable, making it worth the drive and my time

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marta, thank you for the great review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Alden Mazda Team


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