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Used 888-767-6919 Email Dealer
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Reviews

Average Ratings

3.7
Average based on 3 reviews
  • Best car buying experience ever

    It was the had. No high pressure to buy the vehicle. All of our question were answered, the pricing was good, we felt we were treated very nicely....

    Dealer Response

    Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Alden Buick GMC! If the...


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    It was the had. No high pressure to buy the vehicle. All of our question were answered, the pricing was good, we felt we were treated very nicely. We would definitely recommend this dealership to our friends who may be looking for a new car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Alden Buick GMC! If there is anything else we can do for you just give us a call! Alden Buick GMC Team


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  • Used Car Inquiry

    I saw a cars.com listing for a used car that Alden had listed. I responded through cars.com got a call and an e-mail withing 24 hours. Discussion ...

    Dealer Response

    Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for e...


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    I saw a cars.com listing for a used car that Alden had listed. I responded through cars.com got a call and an e-mail withing 24 hours. Discussion was straight forward about the car and what I was willing to pay. Too far to travel to dealership unless to came to an agreed price in advance. The discussion with Chris Baty was both courteous and professional. In summary my offer was below their desired price so no deal.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers.


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  • Needs Training in Customer Service Sensitivity

    I recently visited Alden Buick in Fairhaven, MA with an interest to purchase a Buick. I test drove 2 of the cars and the sales person pushed hard ...

    Dealer Response

    Thank you for taking the time to provide us with this feedback. We are sorry for the impression you received with our sales department. I would ap...


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    I recently visited Alden Buick in Fairhaven, MA with an interest to purchase a Buick. I test drove 2 of the cars and the sales person pushed hard for me to buy the cheaper car without knowing how much I was willing to pay for the car. Both cars were on my price range and I was more interested in the higher priced car (only higher by $4,000) which was still in my price range. After test driving both, I was still set on the higher priced car and told the sales person that I don't know if I'd like the lower priced car even though he pushed that it was a "Great Deal". It WAS a great deal but I preferred the other car which he didn't even bother selling it to me. When done with the second test drive of the lower priced car, I still showed interest on the first car. The sales person then told me to look for a car else where. I felt offended and left. A week later, I purchased a 2015 Buick Verano priced $2,000 higher than the used car I so wanted at Alden. This place needs to work on their customer service appeal. What kind of business are they in? - the turn the customer away business? Sales person didn't even care to talk to me about making a deal on either car. Too bad, I actually liked the first car I test drove at Alden. I don't recommend this Dealer to anyone. There are other Buick Dealers that can provide a better customer service. Only reason I gave 2 stars was because the sales person actually let me test drive both cars when he initially started our conversation with "Should I trust you to test drive the car?" - Seriously?

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with this feedback. We are sorry for the impression you received with our sales department. I would appreciate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Alden Buick GMC Team


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