Schaller Subaru

I recently helped my mom purchase a car after the loss of my father. We were met by our salesman Ray Colello at the front door. Ray showed us the line up and we test drove two cars. One of the cars had only 15k miles, was certified pre owned, and came with a 100k drive train warranty along with the remaining portion the 36k bumper to bumper warranty. It was the last day of March and he wanted to end his month with a sale and he let us know it. We informed him that we were ready to buy a car that day. We also informed him that we wanted to negotiate a fair price and we were not interested in extended warrantees. Ray was excellent in every way. He was patient, he understood and was able to explain all the options and features. Most importantly, he was low pressure. We negotiated a price after very little back and forth and got to a price we were comfortable with. In comes Lisa Samenfink. She was awful. She was pushy, aggressive, confrontational and generally nasty after being told that we were not interested in the extended warranty a minimum of three times. I explained that my mother is 79 years old and will probably average 5k miles per year and that she would be interested in buying a new car in 3 or 4 years. I had to threaten to walk out on the deal after spending 3 hours with Ray putting the deal together. Great car, fair deal, excellent salesman.............Lisa not so much.

I have been waiting 2 days for some to call me back to set up appointment for trade in value assessment and financing. Time to go elsewhere.

There was an issue a couple of months after purchasing our new car so we brought it in to have it looked at. The process to find the problem was a bit long but I have to say that Vince the General Manager and Keith the Service Manager were so easy to work with and figured it out! Their professionalism is to be looked up to. I picked the car up today and drove away a very satisfied customer!

My wife, Janie, and I wouldn't hesitate to recommend Schaller Subaru to anyone interested in a new or used car. Staff there are hospitable, knowledgeable and quite attentive. In particular I want to recognize Nicholas Gaetano "our" salesman. He made us feel comfortable and continued to respond to our needs forthwith, even following our purchase of our 2023 Crosstrek. And the relationship continues; with our beautiful car as well. Whenever we contact, visit or drive by Schaller we have warm feelings thanks to Nick!

Poor service and a overly large bill for putting in a new a fuel door part parts 68.11 bill 508.40 . 2016 Subaru with 15,000 miles. Shouldn’t break down that soon or never. Gave me a round about pick up ended up bring it in. The only nice person there was the gentleman that returned my car sorry didn’t get his name. Needless to say wouldn’t recommend Schiller to anyone.

My review is specifically for the parts department: I purchased a small part for my Subaru and stopped to pick it up on April 10th 2021 (Saturday) between 10-11am and the parts department staff was extremely rude and very UNhelpfull. I figured I would pick up my order and get a sense for the business location in case I would need to revisit to purchase another vehicle. My experience with Bertera in Hartford was great and part of the reason I noticed the difference in the quality of customer service.

Dan Walker is the best car salesman in the planet, he make sure that everything is perfect!! He was very patient, knowledgeable and helpful with all our questions. My wife an I are very happy with our new Subaru Crosstrek 2021. By the way, this is our second Subaru purchase at Schaller Subaru. They have a 5 star service department as well. Thank you !!

STAY AWAY FROM THIS PLACE! I will start with that so you gather this was and still is an AWFUL EXPERIENCE ON ALL ENDS! From sales to service and even their receptionist it all was terrible and I find them to be crooks! I went in on the 22nd of Dec. I didn’t pick this location bc I was referred but bc I own a business in Berlin myself so figured I would support local and always wanted a Legacy! Finally here I am treating myself (so I thought) I was assigned John Benner who seemed decent at first but things took a quick turn! I found him to be rude and pushy, awful communication to the point I was calling him to check the status, plus my credit was ran TWICE because they confused my application! Then lied saying it wouldn’t effect my credit which I am just finding out now it did! That was my first red flag! I tried to just call that an honest mistake so we finalized the process and it came time to pick up the car around Christmas and unfortunately I caught Covid! Literally felt like I was on my death bed and here comes John being so insensitive basically telling me “if I didn’t come sign the papers and pick up the car I wouldn’t have the same deal and he couldn’t promise that I wouldn’t lose the car altogether” so now I’m sick and in a state of panic I literally told him “I feel backed into a corner here” while thinking how reckless this man is with the state of the world to still try to break rules and have me come in putting them all at risk! I refused! This wasn’t the first time he’s acting full of himself even with down talking upper management in front of me. Not sure if he was trying to appear as if he was cool or owns the place but that’s never a good look on any establishment for their employees to go rogue behind their backs! At that point I went over his head bc I lost total trust and contacted the finance department. I told them the situation to which they said that was completely false! Not only did I have 10days but I was locked into that car seeing as the down payment was made and the monthly payment could change but that would only be slightly. So again just more inconsistencies! Day of pick of comes John was very short with me probably because the real reason he wanted me to pick up in Dec. was to fatten up his monthly commission (I know how those things go!) but too bad safety first! He made it a point to not only rush me and practically shove me into the car but kept telling me he has people coming down from Jersey so we had to hurry up! As a business owner I find this treatment disgusting! I would never treat someone less important than the next! Now while I was excited finally having the car I did notice it was oddly dirty for a brand new 2021, why?! Then I get home to find a scratch on the front bumper and that was it! I contacted him and he said on his next day in we could handle it (again pushing me to the side) took more days of tracking him down so it’s already a week in at this point. I get there to service and dealt with Jose who was nice at first. I additionally expressed my seat was doing something funny with a vibrating along with a strange ticking sound. They claimed this was bc it was a newer model and part of a piece but assured me it was “normal” again I call BS but time will tell! I told them the areas that needed deep cleaning and went on my way. That was a Monday, they didn’t start anything until about end of week. Seeing as we were expecting a snow storm when I was suppose to pick up I was contacted by Charlene who was coordinating pick up and said “I just wanted to know if you were coming in before the storm or after so we know to pull it into the garage” I was grateful and said I would definitely be coming after as my work schedule wouldn’t allow anything sooner. I did call back after receiving a strange voicemail from Jose saying the car just came back from the paint shop. So I asked Charlene how far was the other location (I’m on a lease with limited miles so YES I want to know!

In 2015 we negotiated a new outback purchase and trade in completely by phone, sight unseen. agreement turned out to be EXACTLY what was promised, no bait and switch. We have since taken a trip from Long Island 4 times in past 6 years to upgrade to a new vehicle. It is actually a pleasurable experience to purchase a car from Schaller.

I’m a Subaru guy. Either you are or your not. I’ve owned these cars since I could legally drive. Currently own a 2005 STI, and a 2002 legacy, both cars I do my own work to. I’ll literally drive 25 minutes out of my way to avoid this dealership when dealing with parts for my cars. There’s this disrespectful, immature “kid” working in the parts/services dept who is clearly just miserable in his own little world witch unfortunately shows through his work. I believe his name is Matt but he should look into finding some different work Bc he’s hurting this dealership