Schaller Mitsubishi

2.7 out of 5 (2.7) 5 reviews

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2.7 out of 5 2.7
5 lifetime reviews.
  • 1.0 out of 5
    December 20, 2017

    I just recently purchased a 2007 Mitsubishi Outlander from a private party I found out that there were multiple recalls on the car I took it to Schall...er to get them addressed the man was miserable at the service desk made me feel like I was inconveniencing him by bringing my car in and was told I would have to pay upwards of $600 to get one recall fixed my understanding of a recall is that the dealership fixes it for free. All in all I would never recommend this service center for any maintenance on your vehicles. If I could give zero Stars I would

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

  • 5.0 out of 5
    February 3, 2017

    We recently purchased a used car from this dealership. We were lucky to get Chas Miller as our sales representative. He was very knowledgeable and per...sonable, which made our experience a good one. We would recommend this dealership to our family and friends. --Ask for Chas Miller and you will get great customer service!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • 2.0 out of 5
    November 10, 2016

    The buying process was ok, once my family came into the dealership and started to crawl around the show cars, that got people moving. I recently bro...ught the car in for a routine oil change and tire rotation. Stood at the service window for 7 minutes until someone walking through told me to go into the service bay to talk to the guy who was watching me most of the time. Asked, How long for the service, since I have a one year old child with me. Told an hour to an hour and a half. It took 2 hours and 45 minutes, with me checking in twice and being told another 10 minutes, which turned into another hour long wait. I want to thank the lady inside the dealership who finally came into the waiting room and gave my daughter some snacks. The waiting room lacked any real comfort and the service tech who deals with check in seemed like he could care less and it was a nuisance to have to deal with customers. I will never use the dealership again. I will travel to a different dealership if there are any recalls for the vehicle, which is a 2014 silver Outlander.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Schaller Mitsubishi
25 Veterans Dr New Britain, CT 06051
New (860) 826-2066
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