These are a bunch of crooks. The only advice I would give is: stay away from them. I bought a car from them few months back. So, this is from my personal... experience.
Saw a reasonable deal on a 2013 BMW X3 sent an email to get the VIN they sent it right away. I'm not in desperate need of a new car so I was doing some... research on it. I got emails every day asking me too come see the car and setting up appointments for me. Finally made an appointment to see the car after about a week. I took a couple hours off work to drive down from Massachusetts 60 miles to look at the car. When I arrived and spoke with Joe the sales manager? It took about three minutes to find out that the car was not in fact for sale! Suprise! The car was being wholesaled because it was not worth fixing it to be sold retail. I certainly am glad Schaller didn't sell me a car with major defects but I cannot express how profoundly disappointing it was that they simply didn't tell me this or not list the car in the first place until they had some clue about it.
Sold me a vehicle advertised with no accidents only to disclose after I gave them my money, that there were indeed accidents. I stupidly purchased the... car anyway believing that what they told me about the accidents was true. I've accepted the loss and I have done the necessary repairs but they are dishonest people and I would never recommend anyone to purchase a car from them.
I needed a fast easy transaction due to lack of time. Thanks to Jay And especially Chas, I got the vehicle I wanted for a good price and delivered when... I needed. Chas came in on his day off and made sure it went smooth. Great Sales department, made my purchase enjoyable!
This dealership sold me a car with no breaks and no K208 form... which means they never inspected the car. Bill Papaleo, head of service, was incredibly... dishonest and unkind. Making up all kinds of excuses and whenever he would get called out on an excuse, he was try hard to cover his butt and make up another one. I felt completely manipulated and in good faith cannot recommend this car dealership to anyone. I left feeling like this was one of the worst, sleasly, distrustful car places.
Went in to purchase a used car on memorial day weekend saw a vehicle we liked on the internet. The day we went in there were several people and the salesman... we were dealing with seamed overwhelmed. He started with us and went to get the keys for a test drive on his way to get the keys he was ask a question by another customer and once he heard the words "we want to purchase two new vehicles" my husband and I no longer existed. He did bring the vehicle for us to look at but that's it. I felt like since we weren't buying 1. new and 2. Two cars at the same time, we were placed on the back burner. Long story short, we found a much nicer vehicle from a smaller dealership and were we treated like a customer should be.
I just recently purchased a 2007 Mitsubishi Outlander from a private party I found out that there were multiple recalls on the car I took it to Schaller... to get them addressed the man was miserable at the service desk made me feel like I was inconveniencing him by bringing my car in and was told I would have to pay upwards of $600 to get one recall fixed my understanding of a recall is that the dealership fixes it for free. All in all I would never recommend this service center for any maintenance on your vehicles. If I could give zero Stars I would
We recently purchased a used car from this dealership. We were lucky to get Chas Miller as our sales representative. He was very knowledgeable and personable,... which made our experience a good one. We would recommend this dealership to our family and friends. --Ask for Chas Miller and you will get great customer service!!
The buying process was ok, once my family came into the dealership and started to crawl around the show cars, that got people moving. I recently brought... the car in for a routine oil change and tire rotation. Stood at the service window for 7 minutes until someone walking through told me to go into the service bay to talk to the guy who was watching me most of the time. Asked, How long for the service, since I have a one year old child with me. Told an hour to an hour and a half. It took 2 hours and 45 minutes, with me checking in twice and being told another 10 minutes, which turned into another hour long wait. I want to thank the lady inside the dealership who finally came into the waiting room and gave my daughter some snacks. The waiting room lacked any real comfort and the service tech who deals with check in seemed like he could care less and it was a nuisance to have to deal with customers. I will never use the dealership again. I will travel to a different dealership if there are any recalls for the vehicle, which is a 2014 silver Outlander.
Stay away. I took my SUV to Schaller Auto Body. They did a very bad job. I had to take my car to another body shop to repair their work. The car was not... the same, and I had to sell it.