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I worked with Tom Naquin while on-line searching for used vehicle inventories. While I did not purchase from the dealer, there communication and assistance... was very helpful.
Bought a used truck and 2 weeks later found out it needs a timing chain $2500 repair. used car manager told me ..should be okay with spending another 2500... due to getting a good deal on it and still will be under blue book for it ...bought as is.. my problem. talked to the guy that runs the place and he compared it to him having a head cold....somethings just pop up with no warning ...anyway. Said to drop est. off so he can look at it to see if they can do cheaper....haven't heard anything back...taking it to a trusted mechanic to get fixed...lesson learned , will pass by them to go to the next lot for the next truck..
We certainly regret that you are having issues with your vehicle. As we discussed earlier the truck is 15 years old and had 145,450 miles on it when ...you purchased it. We sold the vehicle "AS IS" and you acknowledged that. Many of our clients opt to purchase lesser priced older high mileage vehicles because they are able/like to perform repairs themselves and appreciate saving the money versus buying a more expensive/warrantied vehicle.
While I did not end up buying from Tom Naquin (test drove a Cadillac, but bought a different brand) the service there was very good. It was a low pressure... service and the salesperson took their time with me to show me all the features of the car. If I had wanted to go with the Cadillac, I would have likely bought it from here.
We appreciate the opportunity to demonstrate our products and services to you. Congratulations on your new purchase! If we can be of any further assis...tance in the future please feel free to call on us!!!
very good help and well details about the car, I also recommend this dealership to anybody , very polite and organized. Thank you so muchh
Jessica, Thank you for this wonderful review of our dealership. We appreciate you and your business!
I've recommended 3 different people who have all purchased vehicles and were happy 1 in particular reestablished her credit. I've bought used and new... vehicles and have sold here each time with a fair and reasonable outcome. The entire service department catches and notifies you of things that are very easy to overlook in our day to day madness. They take the initiative and throw in a free car wash after services I've had. The sales team worked with me on mastering specific details and went to great lengths to ensure the proper customization of what I wanted. They get new vehicles in faster than their local competitors. The biggest take away is I feel like a name not a number there with a welcoming staff but not a creepy staff like at a number of places I've checked out. Delivery of excellence not desperation. Management that doesn't cowardly hide when you have an issue but meets you face to face with a firm handshake and smile. - Eric C.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle!
This place is crooked and dishonest!!! STAY AWAY!!! Due to non disclosed damage, additional visible damage was caused. When attempting to have this... resolved, the used car manger attempted to put it back on us. STAY AWAY, LYING, STEALING CROOKS!!!!
Jeff, Thanks for speaking with me on the telephone. I am hopeful that we can find a way to resolve your issue when we meet and take another look at yo...ur situation. Finding damage that was not visable to anyone at delivery (months later) is always a challenging set of circumstances. We all are eager to find a way to make you happy
I have been with this dealership for 50 years in Elkhart and would not plan to go anywhere else. Great customer service and quality cars. I would recommend... Naquins to anyone that asks me about their service and cars.
Hi, we are so happy to read such a great review about Tom Naquin! We appreciate the long relationship and the next opportunity to serve you!
I've been a customer since 2005. We own two Nissans which makes a grand total of four we have bought since out first visit. The sales staff is helpful... and friendly. (Bob Tezich) Visits to the Service Department are pleasant and you're treated like a valued customer and not an temporary inconvenience. If I were a few years younger, I would love to work for them.
Hi, we are so happy to read such a great review about Tom Naquin. Thank you for your business!!!!
My wife and I leased a 2017 Nissan Rogue SV last year and have been very pleased with the Service Dept. and their outstanding customer care they provide.... The Sales Dept. made it easy and painless to obtain our Rogue. Thank you for going the step above always.
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for leaving us this response!
Tom Naquin's is like Family. Trustworthy , honest, and they provide great follow-up. I have purchased numerous automobiles from Naquin's and feel comfortable... dealing to buy and service they provide afterwards.
Tom, Thanks for the great review! We appreciate our long association with you and your fine family. Hope to see you again soon.