Over the many years I have always dealt with this Kia dealership and purchase vehicles from them! I have always got service that was second to none! I... would recommend this dealership to anyone!
Service department seemed very happy I d Service department seemed very ethical they didn't try to take advantage of me like other dealerships tried... in the past to do during an oil change plus oil change was very reasonably priced.
I came home from work and my husband surprised me with the car, I love the car and my husband said it was a pretty simple process
Have dealt with Jerry Logmann twice and pleased both times (called and requested him the second time). Steve Schultz, Finance Manage, worked well for us.
I have nothing but good things to say about them and there business model. I got a great deal, great service, and when I said I did not want a extra that... they offered it was no problem.
Their service department is AWFUL!! I took my car in multiple times for oil changes/routine maintenance and they never actually checked the car like they... are supposed to. When i found out and confronted them they just said nothing we can do about it and didnt try and make it right. They will replace things with out asking you first. The have installed faulty parts and then argue and refuse to replace them and repair damages even with proof that they did it. I decided to have someone else do my repairs but bought parts from them and they sold me parts that dont fit my make and model after telling them and my car being in their system. They fight you if something is under warranty and try and refuse to cover it. They are awful about answering calls or returning calls. Their sales staff is nice but don't let them touch your car!!!
Checked cars online and on lot from Dealer Inventory AHEAD of time. They had a DEMO vehicle I liked that was in my price/equipment range. KIA had a competitive... lease program so the agreed to price was in my wheelhouse. My cousin purchased 2 cars from Nielsen and was very happy with the KIA cars and dealership, plus KIA Sorento had high marks in quality, etc. Was in and out of dealership in less than 2 hours...never happened before in my 42 years of buying cars and I have bought over 20 in that time. Dale, my salesman, along with Al couldn't have been more pleasant and easier to work a deal for my 2016 Sorento AWD EX. If you go in as an educated consumer they appreciate working with a serious buyer.
Before I went to Nielsen Kia, I mistakingly chose another lot to start my car buying journey. Upon pulling up and just barely exiting the vehicle my boyfriend... and I were greeted by Rob. He was very excited to see us and was eager to see what he could do to help us. We told him that we just came from another lot down the road where we had a bad experience. He said “oh man that to bad. What happened?” We told him that the sales guy was going to try to sell us a car with the check engine light on. He was utterly shocked and asked where we came from. When we told him he shook his head and asked what the other salesman was going to sell us. We told him it was a Hyundai Accent. He told us come in, I can help. So we go in and he says look I have one right here on the show room floor. it’s a 2014 Hyundai Accent. He goes on to give me the quick details on it. I politely let him finish and then tell him that its a little out of my budget. He asks us over to his desk so he can get a better idea of exactly what I am searching for. He takes down my information and assures me he isn’t just going to throw it out to 20 different banks since that can be bad on your credit. He runs the numbers and comes back not even 20 minutes later and says I have three cars that I think you might like. He points them out and asks “which would you like to see first?” We check out the first one and he says "go ahead start it up make sure there aren’t any check engine lights on.” I liked his sense of humor. So we all end up taking the first one for a test drive. It was nice but I just wasn’t as excited about this one. So when we get back let me show you the G6 I really think your going to like it. He was right. I very much liked it. Once we got done with the test driving he said it would be a little while longer that they were still trying to get me approved. I will be honest, I’m sure that it wasn’t easy to do since I have a credit score of “0.” We waited patiently and Rob would come back out to his desk every once and a while to let us know how things were going. He offered us coffee and said there is a tv in the other room if we wanted something to do. They were having a bit of difficulty getting me approved but they were trying whatever they could to get it done. He came out and asked, “are you a student? military?” The whole team was really working there tails off to make this sale. Finally he came out and said I tried my best but in order to get you approved we are going to need another thousand down. He asked if that was something I could come up with and I told him that it could take up to a month to do but I would be back as soon as I got it. He apologized for not being able to make it happen that day but said that whenever I got the rest of the down payment to come back in and they would get me into a car. I went home feeling a little disappointed but felt good that this place was trying much harder to earn my business. The next day my phone rings. It was the banker that they deal with. He had stopped by and they asked him if there was anything that he knew of that would help get me into a car sooner. He worked on it a bit and called me and said if i could come up with $300 more than what I had (instead of the $1000 more) that he could make the deal happen. Luckily I was able to get the $300 and was able to go up the next day. I set down with their finance guy (Pete, i liked his hair) and signed the papers. The only thing was that may payment was going to be about $30 higher than I wanted but they were able to meet every other bit of my criteria. I was able to drive off the lot about an hour after we got there the second day. I was pretty nervous being a first car buyer but the people at Nielsen Kia made me feel confident in my decision. I am now a proud owner of a 2007 Pontiac G6. Nielsen Kia is located at 4411 E. Michigan Blvd. Michigan City, IN 46360 PH. 888-484-0966
Listen to Mike this is still how they operate, You will have problems with them failing to dislose contractual obligations and you will never get you car... plated without paying them more money scammers even the service dept scammed me....just horrible, Compaints have been made to KIA corporation on behalf of a few. If you want to buy a car and have them ie and cheat you just to get the sail this is the place to go believe I know........
THE PRICE WAS FANTASTIC AND THEY HAD A GREAT SELECTION