Monaco Ford

(4.9) 191 reviews

Call This Dealer

New Used Service

Reviews

Average Ratings

4.9
191 lifetime reviews.
this dealer
Not Applicable
Not Applicable
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Friendliness
Pricing
Write a Review
  • Ms. Lynchi

    Always greeted by employee's and always so helpful and kind. I love the free ride home while my auto is in the shop. And the pick-up when my auto i...s repaired. I have purchased several Fords from Monaco as they are close to my home and always give excellent service.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, Patricia! It is excellent to hear that you had a good experience in the service department, and that you were able to take advantage of our shuttl...e service! Thank you very much for the review, and your business here at Monaco Ford. Hope to see you again soon!


  • Ford Fusion Purchase

    I have never met a more customer friendly group of people in my life.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us kno...w if there is ever anything else we can do for you! Safe travels!


  • New F-150 owner

    The staff at Monaco Ford were extremely knowledgeable regarding the vehicles and worked hard to provide the best truck with the optional equipment pac...kages that suited our needs. It was a pleasure to conduct business with such a professional staff. We will certainly continue to service our new truck at Monaco Ford!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for your kind words and congratulations on your new vehicle! We hope you continue to choose Monaco & Sons Motor Sales for all of yo...ur vehicle needs! Take care!


  • Purchase of used car

    Our experience with Monaco Ford was very good. The salesman we worked with was extremely helpful. Once we agreed on the car we wanted ,the purchase tr...ansaction was completed in a timely manner. Monaco Ford is a first class dealership and we will recommend them to all.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or que...stions, we will be more than happy to assist you! Safe travels!


  • Monaco is Superb!

    Greg, Rick, Eric and all the staff at Monaco are top-shelf. That's why Monaco has been our company's dealer of choice for decades. Absolutely 5 star...s! Thanks again for a flawless performance. We will be back!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Christopher, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more ...than happy to assist you! Safe travels!


  • Ford explorer purchase

    The staff was very friendly, knowledgeable and professional. They were not pushy and I felt the pricing/ negotiating was very reasonable. I will def...initely go back and buy my expedition in 2021 after our family is done with our 2015 explorer we just purchased!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Best Truck Buying Experience Yet.

    All the folks at Monaco Ford were extremely kind, helpful and patient as I tried to make up my mind, in regards to trading in my truck for a brand new... truck.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, thanks for the great star-rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


  • Karen

    Very pleasant to work with. The sales staff let me browse with out hovering over me and answered all of my questions.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Karen, we are pleased to hear you had a successful experience with our sales department. One of our main goals here at Monaco is to make sure every...one feels comfortable. We are glad all your questions we answered, and we look forward to working with you again :).


  • Navigator maintenance

    Always professional. Vehicle was returned on time.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lloyd, thanks for taking the time to leave us a service review and we look forward to working with you again in the future!


  • Great service!

    Staff friendly & helpful! All work done was discuss before service was done!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Victoria, thanks for taking the time to leave our service department such a great view. We always want to go over what we will be working on with c...ustomers that way at the end there are no surprises and everyone can be satisfied with the out come :).


Monaco Ford
767 New London Turnpike Glastonbury, CT 06033
New (860) 266-1660
Used (860) 266-1298
Service (860) 266-1983
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.