Heritage Chrysler Dodge Jeep Ram of Logan Hours
"It is our focus to provide an atmosphere that promotes honesty, integrity, and respect. We will not be satisfied until our GUESTS become RAVING FANS!"
We are not a stereotypical dealership. We understand that the dealership's guests and clients need to be the focus of our way of doing business. That is why we have developed a sales process and an internet pricing policy to ensure that we accomplish RAVING FANS!
Here at the Heritage Internet Store our promise is simple! OUR PRICES ARE THE MOST COMPETITIVE! We are so confident we will put it in writing.
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I will start by saying the sales rep that we worked with, Jorgie was very nice and informative. The buying process was efficient, and I have no complaints... here. I think we were an pretty easy sale. That being said, as soon as the papers were signed, the customer service ended. We were informed there was one key available for the vehicle and we would need to pay $210 for a second (I have purchased new and used car in the past and never once wasn't provided two keys). Luckily, Jorgie was able to get in touch with the previous owner who very kindly mailed us the key and maintenance history on the vehicle. We realized shortly after bringing it home that one of the backseat seat belts was frayed. It is still functional but gets hung up easily and becomes challenging to operate. I called to see if I could bring it in on a Saturday. The shop told me to stop by but sales told me the shop couldn't look at it until a weekday as only lube technicians were in on Saturdays. I held off and stopped by the following week. The shop was too busy to look at it and encouraged me to schedule an appointment, something I would have been happy to do on Saturday over the phone if they thought it was necessary. I scheduled an appointment for the following Saturday. At this time, they knew it was for the seat belt issue and they knew I wanted to know about warranty coverage, given that I had just bought the vehicle. I showed up Saturday morning and about 35 minutes later, they confirmed that the seat belt was fraying due to the adjustment of the back seat (laying it down, and bringing it back up). (I think it's important to note that the back seat belts had been replaced a year ago for the same issue by the previous owner.) Unfortunately, sales isn't in until later and they would have to call me with the report on what it would cost or if anything was covered (I'm not sure why they didn't advise on this and offer to schedule me when both service and sales were in.) Final answer, they were willing to give me the part at cost and discounted labor, to provide me with a fully functioning seat belt for $300 just a little over a month after buying the vehicle. The folks at Heritage are very friendly, that is true. Their actual customer service in my experience is non-existence after the vehicle purchase is made. I do not recommend them and will be letting friends and fellow fleet managers know this.
The experience was fantastic!!! I have had experiences from other dealers that make me feel like I am not the decision maker. It was such the opposite... at Heritage in Logan. I was treated with respect and they found me exactly what I wanted. No hassle, No Pressure. I really loved their approach to selling me a new car. Awesome people...