Heritage Chrysler Dodge Jeep Ram of Logan

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 6:00 PM

Heritage Chrysler Dodge Jeep Ram of Logan Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2018

MISSION STATEMENT:

...


"It is our focus to provide an atmosphere that promotes honesty, integrity, and respect. We will not be satisfied until our GUESTS become RAVING FANS!"

We are not a stereotypical dealership. We understand that the dealership's guests and clients need to be the focus of our way of doing business. That is why we have developed a sales process and an internet pricing policy to ensure that we accomplish RAVING FANS!

The PROMISE:
Here at the Heritage Internet Store our promise is simple! OUR PRICES ARE THE MOST COMPETITIVE! We are so confident we will put it in writing.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

1.0 out of 5 1.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    March 9, 2019

    I will start by saying the sales rep that we worked with, Jorgie was very nice and informative. The buying process was efficient, and I have no complaints... here. I think we were an pretty easy sale. That being said, as soon as the papers were signed, the customer service ended. We were informed there was one key available for the vehicle and we would need to pay $210 for a second (I have purchased new and used car in the past and never once wasn't provided two keys). Luckily, Jorgie was able to get in touch with the previous owner who very kindly mailed us the key and maintenance history on the vehicle. We realized shortly after bringing it home that one of the backseat seat belts was frayed. It is still functional but gets hung up easily and becomes challenging to operate. I called to see if I could bring it in on a Saturday. The shop told me to stop by but sales told me the shop couldn't look at it until a weekday as only lube technicians were in on Saturdays. I held off and stopped by the following week. The shop was too busy to look at it and encouraged me to schedule an appointment, something I would have been happy to do on Saturday over the phone if they thought it was necessary. I scheduled an appointment for the following Saturday. At this time, they knew it was for the seat belt issue and they knew I wanted to know about warranty coverage, given that I had just bought the vehicle. I showed up Saturday morning and about 35 minutes later, they confirmed that the seat belt was fraying due to the adjustment of the back seat (laying it down, and bringing it back up). (I think it's important to note that the back seat belts had been replaced a year ago for the same issue by the previous owner.) Unfortunately, sales isn't in until later and they would have to call me with the report on what it would cost or if anything was covered (I'm not sure why they didn't advise on this and offer to schedule me when both service and sales were in.) Final answer, they were willing to give me the part at cost and discounted labor, to provide me with a fully functioning seat belt for $300 just a little over a month after buying the vehicle. The folks at Heritage are very friendly, that is true. Their actual customer service in my experience is non-existence after the vehicle purchase is made. I do not recommend them and will be letting friends and fellow fleet managers know this.

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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2015

    The experience was fantastic!!! I have had experiences from other dealers that make me feel like I am not the decision maker. It was such the opposite... at Heritage in Logan. I was treated with respect and they found me exactly what I wanted. No hassle, No Pressure. I really loved their approach to selling me a new car. Awesome people...

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?