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Reviews

Average Ratings

4.8
Average based on 41 reviews.
  • One Happy Customer

    I live in Tennessee and had been looking for months for Jeep Wranglers on Car Gurus, Cars.com and Auto Trader. I had a couple deals not work out d...

    Dealer Response

    Thank you so much for the review! I'm very glad your experience here with Fran (she rocks) and our staff was a good one. I hope you and your wife ...


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    I live in Tennessee and had been looking for months for Jeep Wranglers on Car Gurus, Cars.com and Auto Trader. I had a couple deals not work out due to the pictures not really showing the " true" car. I stumbled across a pre-owned 2015 Jeep Wrangler Unlimited on Cars.com and it was at Heritage Cadillac in Lombard Illinois which is about 600 miles from home. I submitted my information for someone to contact me and in about 5 minutes " I am not kidding" I received a call from Fran at Heritage Cadillac. We spoke a few minutes, I offered her a price she called me back and the deal was done. This was on a Tuesday, on Saturday we caught a flight to Chicago arrived at the dealership about noon and everything was wrapped up in an hour.....The Jeep was way better than the pictures and my wife was tickled pink ( I guess that's all that really matters huh) Here is the point of the review.....Fran was AWESOME and I truly mean awesome and just truly a good person. The whole staff was awesome but Fran put the icing on the cake......All I can say is great job Heritage Cadillac...It was pleasure!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the review! I'm very glad your experience here with Fran (she rocks) and our staff was a good one. I hope you and your wife enjoy the Jeep, and please think of us again for any further vehicular needs you may have. Thank You, Mike Ruiz Used Car Manager Heritage Cadillac


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  • Great buying experience

    We just purchased a used Cadillac from Heritage. I don't have a lot of car buying experience from dealers as I tend to keep my vehicles for a lon...


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    We just purchased a used Cadillac from Heritage. I don't have a lot of car buying experience from dealers as I tend to keep my vehicles for a long time, so I was slightly anxious. Well, sales lady Fran Scepanovich, made the entire process as delightful as our first Cadillac, a Certified 2013 XTS Platinum, is to look at and drive. I walked around the huge dealership and everything looked impressive. Getting along in years, so I will be relying more on the extended warranty and dealer service for maintenance and repairs. What I saw impressed me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Unbelievable experience!

    Fran S. in sales went above and beyond to give me an unforgettable and delightful car buying experience. I noticed some deep gouges on my front pa...


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    Fran S. in sales went above and beyond to give me an unforgettable and delightful car buying experience. I noticed some deep gouges on my front passenger wheel 5 days after purchasing. Fran and her manager Mike R. arranged to take care of it and were totally committed to making sure I was happy and satisfied. That is customer service speaking volumes. Frank in finance kept everything simple and pleasant. Thank you Fran and team! Heritage Cadillac A+

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great buying experience.

    I got my new Cadillac ATS last night. My salesman Lou Scapellato was great to work with. I got to test drive a vehicle overnight and got that one....


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    I got my new Cadillac ATS last night. My salesman Lou Scapellato was great to work with. I got to test drive a vehicle overnight and got that one. Lou is very knowledgeable on the features on the car (and there are a lot) and took the time to explain them all before I even test drove the car. Lou was easy and fun to work with and made getting the new car FUN as getting a new car should be! Thanks Lou and all of the nice people I have met at Heritage Cadillac.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience

    I was looking for a CTS with low miles and a fair price for several weeks. I kept checking with Heritage because I bought my last CTS there and wa...


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    I was looking for a CTS with low miles and a fair price for several weeks. I kept checking with Heritage because I bought my last CTS there and was given a great buy. The perfect car came in, hours later I saw it and made a fair deal. Thank you to Darren , Manager , and Tommy for showing me all of the features of my fantastic CTS.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Buying used cadillac

    I been looking to buy a CTS for over six months, been to a half dozen dealers with no luck. One morning came across a new listing from Heritage on...


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    I been looking to buy a CTS for over six months, been to a half dozen dealers with no luck. One morning came across a new listing from Heritage on a 2012 CTS with only 13000 miles. After 45 minutes of emaling Heritage Cadillac Mr. Ed Duppler called to see if I was interested in going in to test drive, got to the dealership few hours later car waiting, after the test drive took about 10 minutes to agree to a deal. I want to thank Ed, the used car Manager, the finance Manager and the Heritage team for making this the easiest car buying experience ever. You guys are defenetly a ten in my book, I will recommend you to all my friends. Victor 2012 Black CTS

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • World Class Treatment

    I was blown away with the treatment I received dealing with Lou Scapellato and James Bechtold. It was a pleasure negotiating with both of them on ...


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    I was blown away with the treatment I received dealing with Lou Scapellato and James Bechtold. It was a pleasure negotiating with both of them on my Jeep Grand Cherokee Summit trade-in. They offered me a deal I couldn't refuse. I leased a brand new 2014 Cadillac CTS 2.0L Luxury AWD edition. Absolutely fantastic car, sporty, luxurious, and so comfortable. It was named Motor Trend Car of the Year for good reason. What seperates Heritage Cadillac from the rest is their professional knowledge, customer treatment, and friendly nature. I absolutely 100% recommend Heritage to everyone. I've never had a better experience buying a car period.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Heritage Cadillac

    Just closed on a leased vehicle on a Cadillac ATS. The whole process was extremely smooth and painless. All of my contacts with this dealership wa...


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    Just closed on a leased vehicle on a Cadillac ATS. The whole process was extremely smooth and painless. All of my contacts with this dealership was with Lou Scapellato, the Internet Sales Manager, who was totally upfront and professional. During this process, I had parallel deals going with two other dealerships in the area, however, Lou cut through all of the "gamesmanship" that other car dealers often play. Not only was his deal realistic, but his efforts to make me a customer of Heritage Cadillac was impressive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • This is how car buying should be!

    Lou S. made me feel like a long lost friend! The whole experience was great. I got a great deal and the whole process was smooth and easy! I will ...


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    Lou S. made me feel like a long lost friend! The whole experience was great. I got a great deal and the whole process was smooth and easy! I will not go anywhere else when I need a new car:) Thanks LOU, Darren, AND MIKE A.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome Dealership..!!

    I have been looking for a Cadillac for apx. 3 months. I am very picky about my vehicle & pricing was important. I was working with Cadillac dealer...


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    I have been looking for a Cadillac for apx. 3 months. I am very picky about my vehicle & pricing was important. I was working with Cadillac dealer's in Indiana & they were not willing to work with me or even appear to try to earn my business....... I started calling dealers out of state & ended up with Ed Duppler at Heritage Cadillac in north Illinois, not to far from Chicago. Ed was vary respectful & pleasant to talk with, like we had been friends for a while. He was not a "no" guy but showed an interest in working toward my goals to get us into the CTS we wanted. We drove 4 hours one way to Heritage to purchase our vehicle. Ed was a great guy to work with, the F&I Guy found me better financing deal than I had pre arranged & gave me a great deal on an extended warranty package. Yep, I will drive 4hours to heritage for my next Cadi, Thanks Every one.!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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