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Reviews

Average Ratings

4.5
Average based on 8 reviews
  • Maintenance trip to Seraphin Ford.

    Routine maintenance, done well and timely as always.


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    Routine maintenance, done well and timely as always.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    Great service as usual. The vehicle was in and out with our oil change and we were on our way in under 30 minutes.

    Dealer Response

    Your comments keep us motivated and working hard for all our guests, C&r Contractors, Llc! Thanks again for your business! Take care!


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    Great service as usual. The vehicle was in and out with our oil change and we were on our way in under 30 minutes.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your comments keep us motivated and working hard for all our guests, C&r Contractors, Llc! Thanks again for your business! Take care!


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  • Owner

    Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Dealer Response

    Mary, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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    Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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  • Great service

    My experience was excellent. The technician was so incredibly professional and helpful. He explained everything to me and the quality of work was ...

    Dealer Response

    Ryan, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for yo...


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    My experience was excellent. The technician was so incredibly professional and helpful. He explained everything to me and the quality of work was excellent... It was almost like I worked on it myself it was done so well. Would definetly go back to have this man work on my vehicle. The service advisor Ned (I think that was his name), was very helpful to, he handled my paperwork promptly and got me in and out quickly. All in all a great experience. My only qualm would be how antiquated the facilities are. A remodel would make my experience at this place an absolute home run.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Great service

    My experience was excellent. The technician was so incredibly professional and helpful. He explained everything to me and the quality of work was ...

    Dealer Response

    Ryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for b...


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    My experience was excellent. The technician was so incredibly professional and helpful. He explained everything to me and the quality of work was excellent... It was almost like I worked on it myself it was done so well. Would definetly go back to have this man work on my vehicle. The service advisor Ned (I think that was his name), was very helpful to, he handled my paperwork promptly and got me in and out quickly. All in all a great experience. My only qualm would be how antiquated the facilities are. A remodel would make my experience at this place an absolute home run.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Ford Escape 2017 - love it!

    Ed Welles was a great, he was very helpful and kept me in the loop at all time and was wonderful to deal with. The dealership is very convenient t...

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Darlene! We hope to see you again in the future! Take care!


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    Ed Welles was a great, he was very helpful and kept me in the loop at all time and was wonderful to deal with. The dealership is very convenient to my home, all the sales and finance people were very nice and helpful. I never felt pressured to buy and I was given all the options and facts. I love my new 2017 Escape Titanium

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Darlene! We hope to see you again in the future! Take care!


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  • Great Service and staff

    As always, and the reason I keep coming back to have my vehicle serviced here and why I keep purchasing my vehicles here, is for the excellent se...

    Dealer Response

    We're glad to hear that you enjoyed working with our staff, Dale! Thank you for choosing our dealership. We hope to continue to be of service for ...


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    As always, and the reason I keep coming back to have my vehicle serviced here and why I keep purchasing my vehicles here, is for the excellent service dept. and staff.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're glad to hear that you enjoyed working with our staff, Dale! Thank you for choosing our dealership. We hope to continue to be of service for many years to come.


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  • Never Again!

    Awful!!! I waited 5 months for the car I ordered. When it finally came it was not the color they told me and there was no keyless entry as I order...

    Dealer Response

    Robynne, we are deeply disappointed by your lackluster experience at Ray Seraphin Ford. If you would be willing to give us another chance in the f...


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    Awful!!! I waited 5 months for the car I ordered. When it finally came it was not the color they told me and there was no keyless entry as I ordered. They put one on not from the factory and said the only difference was I would eventually have to replace the battery. Now it has died and they say I have to pay for a whole new one and they can't replace the battery. I tried to speak to the sales manager Alan McDonald about this, but all he did was say well you have a key fob. Then he told me I was disrespectful as he continued to talk over me. On top of all that they couldn't diagnose a problem with my other Ford vehicle for almost two years. They even kept the vehicle for a week trying to fix it and then tried to charge me for the gas there service man used to drive it back and forth to his house trying to see the problem. We rented the exact same vehicle on vacation and it had the same problem, yet they said it wasn't a known problem. I could see many people with the same issue online. I eventually had to get the malfunction code myself and have a friend tell me what was wrong. I brought it in and they had to call my friend, who doesn't work for Ford, to fix it. Never again will I do business with this dealership!

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Robynne, we are deeply disappointed by your lackluster experience at Ray Seraphin Ford. If you would be willing to give us another chance in the future, please reach out to our General Manager directly at your earliest convenience. We would appreciate the chance to turn your experience around.


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