Reviews

Average Ratings

4.9
117 lifetime reviews. Includes reviews of Putnam Ford from DealerRater.com
  • Quality Service

    Over the past two years I have gotten 5 star service from Putnam Ford. These people really want to work with you and for what is best for you. The...


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    Over the past two years I have gotten 5 star service from Putnam Ford. These people really want to work with you and for what is best for you. They aren't there to push you into any "deals". They're genuine people. Jake and Dave, in particular, have helped me with two car purchases and I will come back to them every time for quality service!! Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor diagnostics

    Had a charging system issue with my car. Dropped it off to be checked, told them the issues and told them my friend said it could be the alternat...

    Dealer Response

    I apologize for your negative experience with our Service Department. My Service Manager and I have looked into this a bit deeper, and we feel thi...


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    Had a charging system issue with my car. Dropped it off to be checked, told them the issues and told them my friend said it could be the alternator. Called them later in the day and was told it was the battery. Purchased a new battery from them and the next day had the same charging system issue. I call them and they set up appt to diagnose it further. Turns out it was the alternator that was not checked on my first visit even though I told them that’s what it could be. So now I have purchased a new battery that was not the problem due to incomplete diagnosis. I will be having someone else fix my alternator as I am not confident in your mechanics skills.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I apologize for your negative experience with our Service Department. My Service Manager and I have looked into this a bit deeper, and we feel this may have been an error in communication on our end. We would love the opportunity to make this right, please call us at 860-928-2731 and ask for Mike or Jake. Mike has already tried reaching out to you. We would love the opportunity to review this experience with you and discuss how we can move forward.


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  • Most professional
    October 13, 2017

    This dealership not only gave me a great deal on a vehicle, they explained everything in detail every step of the way. This dealership practices a...


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    This dealership not only gave me a great deal on a vehicle, they explained everything in detail every step of the way. This dealership practices a no-pressure sales policy, and as far as I could tell they are a very honest and sincere business. My entire experience was pleasant, from Melissa, the business comm. Mngrs, to Tim, my sales professional, to Dave, the Warranty & finance specialist, the were all polite, honest, and accommodating. I have already told multiple people of my wonderful experience and will continue to do so, and I am very likely to continue shopping here for all my vehicle needs, both for home and work.

    Does recommend this dealer

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  • Awesome Truck/Dealership
    October 13, 2017

    Checked out a lot of dealerships and by far Putnam had the most friendly, helpful, informative sales staff around without feeling rushed or pressu...


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    Checked out a lot of dealerships and by far Putnam had the most friendly, helpful, informative sales staff around without feeling rushed or pressured. Also had good quality products at competitive prices. Checked out many 250 trucks both in Putnam and other competitors. Purchased a previous customer's truck and could tell both owner and dealership kept truck in excellent condition. Financing was also competitive and purchase was a breeze completed that day with dealership handling everything. Husband and I extremely pleased!

    Does recommend this dealer

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  • Amazing, amazing, amaaaaaaazing!!
    October 6, 2017

    We felt so comfortable with Jake and Danny. Then the finance process with Dave was by far the best part!! Such genuine, compassionate people. We w...


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    We felt so comfortable with Jake and Danny. Then the finance process with Dave was by far the best part!! Such genuine, compassionate people. We will NEVER go to another dealership!!

    Does recommend this dealer

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  • Smooth transaction
    September 30, 2017

    I had heard good things about Putnam Ford in the past and that's why I chose to purchase from them. Smooth hassle free transaction. Would definite...


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    I had heard good things about Putnam Ford in the past and that's why I chose to purchase from them. Smooth hassle free transaction. Would definitely recommend.

    Does recommend this dealer

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  • Everything was ready just as planned
    September 28, 2017

    Putnam did everything they said they would .car was ready paper work ready and the car was in the condition as advertised. Very simple process


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    Putnam did everything they said they would .car was ready paper work ready and the car was in the condition as advertised. Very simple process

    Does recommend this dealer

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  • Stress Free and Fun
    September 27, 2017

    I went to Putnam Ford to rent a car (great experience) because mine broke down and it lead me to buying one from them!!!! They made it easy, aff...


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    I went to Putnam Ford to rent a car (great experience) because mine broke down and it lead me to buying one from them!!!! They made it easy, affordable and worked with me and my credit. They never made me feel bad that I couldn't go right in there to buy brand new or that I had credit issues and a monthly budget I needed to stay in. They made me feel just as important as if I were spending $30,000 with them and worked hard to get me into my car at terms that worked for me!!! On top of that, they are super FUN to work with. I definitely will be a repeat customer at Putnam Ford.

    Does recommend this dealer

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  • Best car buying experience ever
    September 27, 2017

    I worked with Danny and he was awesome. No pressure sales and worked with me to get the deal done. I would definitely recommend this place and wou...


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    I worked with Danny and he was awesome. No pressure sales and worked with me to get the deal done. I would definitely recommend this place and would go back for my next car!

    Does recommend this dealer

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  • Enjoyed working with Tim W
    September 26, 2017

    Tim was very easy to work with and accommodating. Nice to have someone down to earth to help us through this process. Great choices of vehicles...


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    Tim was very easy to work with and accommodating. Nice to have someone down to earth to help us through this process. Great choices of vehicles to pick from as well!

    Does recommend this dealer

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