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Reviews

Average Ratings

4.8
Average based on 75 reviews.
  • Ford Explorer purchase & service

    Our recent purchase experience was excellent. Marc Jones was the Sales Representative who assisted us. He is honest, thorough and very competent -...


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    Our recent purchase experience was excellent. Marc Jones was the Sales Representative who assisted us. He is honest, thorough and very competent - a real professional. He is extremely knowledgeable about Ford vehicles and patient in dealing with his customers. This is our third Explorer and all of them are serviced at Lombard Ford. Larry Wright, our Service Representative, knows his cars inside and out. He is not only very experienced and skilled at diagnosing vehicle issues; but is honest, competent and thorough. In short, buy & service your Ford at Lombard.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great Experience since a long time ago...

    Having looked all over the internet for a used certified Ford Edge, I found the one with color choice and options here at Lombard Ford. First time...


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    Having looked all over the internet for a used certified Ford Edge, I found the one with color choice and options here at Lombard Ford. First time in a long while the car buying experience was pleasurable. No hard sell high pressure salesman or managers. Definitely take the time to visit Lombard.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Buying Experience

    We have been buying our cars at Lombard Ford for more than 30 years. I just picked up my 2015 Mustang convertible and I love it. Rob Lombard perso...


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    We have been buying our cars at Lombard Ford for more than 30 years. I just picked up my 2015 Mustang convertible and I love it. Rob Lombard personally took the time to ensure that we were satisfied with the buying process and with the car. Rob and his staff go the extra mile to ensure a pleasant car buying experience. The sales staff is knowledgeable, friendly and courteous. The service department is great and has convenient service hours. I recommend this dealership to anyone who wants a good car buying experience.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 2016 Explorer Purchased at Lombard Ford

    Our experience with Lombard Ford has always been a pleasure. The staff is always courteous and very knowledgeable. My family has a long relationsh...


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    Our experience with Lombard Ford has always been a pleasure. The staff is always courteous and very knowledgeable. My family has a long relationship with Lombard Ford from the sales department to the service department and everyone has always been very professional. I would just like to commend Mr. Lombard for his care about their customers and maintaining such a high standard. Mr. Lombard understands and follows Henry Ford’s philosophy of “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service

    We have purchased two cars from Lombard Ford in the last 18 months. Our experience was excellent and we love both our cars. The staff made our pur...


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    We have purchased two cars from Lombard Ford in the last 18 months. Our experience was excellent and we love both our cars. The staff made our purchase extremely easy and everything we were promised was exactly what we received. Thank you so much to Mark Jones and the entire staff at Lombard Ford. We are enjoying our cars very much.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great car buying experience!

    We just bought a 2016 Ford Fusion from Lombard Ford. We are very happy with our new car. Mark Jones was a great salesperson to deal with! He answe...


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    We just bought a 2016 Ford Fusion from Lombard Ford. We are very happy with our new car. Mark Jones was a great salesperson to deal with! He answered all our initial inquiry and subsequent questions promptly, which made the process much less stressful. The exact car we wanted was in stock and we got a great deal. It took less than a week from our first inquiry by email to driving the car home. We bought from other local dealerships in the past, and our experience at this dealership was much better!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great people!

    After extensive research online, we drove to Lombard Ford in CT from NY (a two hour drive) because they had two cars (Ford Taurus Limiteds) that w...

    Dealer Response

    Thank you so much for your kind words. If you ever need any assistance, please contact one of my management team! We appreciate you! Rob Lombard ...


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    After extensive research online, we drove to Lombard Ford in CT from NY (a two hour drive) because they had two cars (Ford Taurus Limiteds) that we thought we might like. We did not know anything about Lombard but we are so happy that we made the trip. Steve Weir was our sales person and Bob Lombard, the owner, was there also and very present and helpful. Steve was not pushy as some sales people can be but showed us the car and explained all the features very clearly. He answered all our questions and concerns. We negotiated the deal and returned 3 days later to pick up the car and go through the stack of paperwork NY requires! Mike helped us with all that and explained everything clearly. We would definitely return to Lombard to purchase our next vehicle. Thanks guys for your help (and the donut!).

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words. If you ever need any assistance, please contact one of my management team! We appreciate you! Rob Lombard President rlombard@lombardford.com George Fogarty General Sales Manager gfogarty@lombardford.com Ed O'Brien Used Vehicle manager eobrien@lombardford.com Steve Babasick Service Manager sbabasick@lombardford.com Darrly Case Parts and Service Director dcase@lombardford.com Jack Guisti jguisti@lombardford.com Mike Mans Business manager mmans@lombardford.com


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  • Great Dealership

    Being recently retired from the State of Connecticut, I have had time to shop around to find a dealership to purchase a vehicle. I found a Great o...

    Dealer Response

    Thank you so much for your kind words. If you ever need any assistance, please contact one of my management team! We appreciate you! Rob Lombard ...


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    Being recently retired from the State of Connecticut, I have had time to shop around to find a dealership to purchase a vehicle. I found a Great one in Lombard Ford. From the beginning until the final paperwork was signed, I was treated in the most friendly, courteous, and professional manner. There was no high pressure from any one at the dealership at any time, to purchase anything. But when you decided on a vehicle, they went out of their way to make a car buying experience a very good one. This stated with Salesman Mark Jones and included everyone up to the Business Owner Rob Lombard. I can not say enough about this dealership. But if you are looking to purchase a vehicle, with out going through the high pressure sales pitches. I would recommend that you travel the distance that it takes to go to Lombard Ford. It is worth the Travel.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words. If you ever need any assistance, please contact one of my management team! We appreciate you! Rob Lombard President rlombard@lombardford.com George Fogarty General Sales Manager gfogarty@lombardford.com Ed O'Brien Used Vehicle manager eobrien@lombardford.com Steve Babasick Service Manager sbabasick@lombardford.com Darrly Case Parts and Service Director dcase@lombardford.com Jack Guisti jguisti@lombardford.com Mike Mans Business manager mmans@lombardford.com


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  • Love Lombard Ford!

    Great dealer, awesome staff. Sales rep Steven Weir struck a perfect balance between being hands-off and being helpful. I was perfectly comfortable...

    Dealer Response

    Thank you so much for your kind words. If you ever need any assistance, please contact one of my management team! We appreciate you! Rob Lombard ...


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    Great dealer, awesome staff. Sales rep Steven Weir struck a perfect balance between being hands-off and being helpful. I was perfectly comfortable, spotting the car I wanted. Steven's a natural. Finance manager, Michael Mans, and I talked like a couple of old friends, too. Also remarkable, Lombard Ford went beyond expectations AFTER the deal was made. I drove from Newington to find the exact Ford and the right dealer, and I'd do it again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words. If you ever need any assistance, please contact one of my management team! We appreciate you! Rob Lombard President rlombard@lombardford.com George Fogarty General Sales Manager gfogarty@lombardford.com Ed O'Brien Used Vehicle manager eobrien@lombardford.com Steve Babasick Service Manager sbabasick@lombardford.com Darrly Case Parts and Service Director dcase@lombardford.com Jack Guisti jguisti@lombardford.com Mike Mans Business manager mmans@lombardford.com


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  • Ford Focus Electric

    When shopping for a Ford Focus Electric, I found that Don Douglas at Lombard Ford knew more about the car than any other salesperson at other deal...

    Dealer Response

    Thank you so much for your kind words. If you ever need any assistance, please contact one of my management team! We appreciate you! Rob Lombard ...


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    When shopping for a Ford Focus Electric, I found that Don Douglas at Lombard Ford knew more about the car than any other salesperson at other dealerships. He was very helpful in all aspects of the sale.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words. If you ever need any assistance, please contact one of my management team! We appreciate you! Rob Lombard President rlombard@lombardford.com George Fogarty General Sales Manager gfogarty@lombardford.com Ed O'Brien Used Vehicle manager eobrien@lombardford.com Steve Babasick Service Manager sbabasick@lombardford.com Darrly Case Parts and Service Director dcase@lombardford.com Jack Guisti jguisti@lombardford.com Mike Mans Business manager mmans@lombardford.com


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