Romeo Chevrolet Buick GMC

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 22, 2019

    Just purchased our 3rd vehicle from this dealership. No one values return customers like Romeo does. Our salesman, Jim Noon, got our deal done and was... attentive to our every question and concern. We especially appreciated his no pressure, down to earth personality. We highly recommend working with him. (Happy Birthday, Jim!) Pre-owned auto manager, Pete Fabiano, is terrific and always does what he can in order to help us. He voices his appreciation for our loyalty and this plays a huge part in our decision to keep coming back to Romeo.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking time to write a review about your experience(s) with us. We do strive to treat each guest as family and we look forward ...to earning your business in the future. Happy motoring!!!

  • 5.0 out of 5
    October 12, 2019

    There was were great. And the sales and Finance were awesome. They make you feel at ease. They went out of the way to make sure you get what you wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kim, thank you for the 5 star review. We appreciate your business and hope to continue to earn it in the future! We're glad you had a good experienc...e... we look to treat each guest as family! Happy motoring....

  • December 22, 2013

    We cannot say enough good things about our experience with Romeo Chevrolet! Our sales agent Randy Wilbur was friendly, knowledgeable and went above and... beyond to help us close our deal on a 2014 Equinox. The Sales Manager and the Finance Team (George and Geoff) were expedient and made sure we were able to get the deal done in a timely manner. We would highly recommend anyone looking for a new or used car to visit this dealership first. We will never consider going anywhere other than Romeo Chevrolet when buying a vehicle. W. Newmyer and H. Oxford

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I'm so excited to hear of your experience here! We hope you are enjoying your purchase.

  • 5.0 out of 5
    October 10, 2019

    Super friendly and knowledgable people at Romeo - I would recommend them to anyone! We are so pleased with our new electric vehicle - it's our first time... with electric, and with leasing, and they were very helpful getting us the info we needed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Helene, thank you for the 5 star review. We appreciate your business and hope to continue to earn it in the future! We're glad you had a good experi...ence... we look to treat each guest as family! Enjoy passing those gas stations and zipping along in you EV. Happy motoring....

  • 5.0 out of 5
    September 6, 2019

    Elise Benton was great, took good care of us and worked to get us a good deal. Jonathan Was excellent at his job too, very accommodating and informative.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, thanks for taking the time to leave a review. Elise is a great asset to our team... we strive to treat each guest as family! Miles of smiles :)

  • 5.0 out of 5
    July 24, 2019

    I am pleased with the customer service and the vehicle I purchased . Elise the Salesperson was able to make me feel she was working for me and was... able to satisfy my requests to come to a great car at a great price. I will be visiting Romeo again for my next purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your nice review. We are glad you had a great experience with Elise and look forward to keeping you in the Romeo family! Miles... of smiles :)

  • 3.0 out of 5
    May 21, 2019

    Called to confirm what quote included was told one thing and it was not correct. Never was told that an additional service was needed (alignment) with... service being done. Two different staff members and both failed to advise.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Paula, we are sorry we disappointed you... we will take your comments and review our process and improve our service to future customers. If there is... anything you'd like to recommend directly, feel free to call our service director, Sean.

  • 5.0 out of 5
    May 20, 2019

    I always contact Jonathan Block at Romeo for all my auto dealing. Great dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gregory, we're glad you found Jonathan... he's quite a great guy! Anything you need in the future, you know we're here for you! Happy motoring :)

  • 1.0 out of 5
    April 11, 2019

    Multiple reasons. One day, waiting 2 hours for servicing to be told that they were ordering a part and would have me come back. Didn?t touch my vehicle... for those 2 hours I sat. The other issue, the day we left our car was sounding funny, a small vibration in the front that kept getting worse. My husband noticed that a lug nut was missing off the front driver wheel, and all but one were completely loose to the point of twisting them off by hand. We have video proof of this. Could have gotten in an accident with severe outcomes, Car only every serviced at this dealership. Never again.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our Service Manager, Sean, has reac...hed out and left messages on 2 phone numbers this morning. When you return his call, maybe some things can be resolved.

  • 5.0 out of 5
    July 23, 2018

    George was AMAZING! He made me feel very comfortable and even engaged with my 6yo to keep her settled. He made the process amazing! Its no secret that... buying a car and the time it takes is annoying, but after having a bad experience at another dealer, Romeo put me in a vehicle same day. They made trading my lease so easy! Top-notch customer service by everyone we came in contact with. Alicia on the phone was very friendly as well. Great team at Romeo! Worth the 45min to 1hr drive there for my buying experience.

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    Shopped for a new car
    Did make a purchase
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