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**TERRIBLE - AVOID AT ALL COSTS** Where do I start with this horrible experience? After finding a truck online that was attractive, I drove the 2.5 hours... to Lake Katrine, NY to visit Romeo Chevy Buick GMC. They allowed me to test drive the vehicle alone; a positive given the current state of the pandemic. Once I returned to the dealership, the Sales Manager asked for a price I was comfortable with and I gave him one (~$2500 under MSRP). They said that they could not accommodate that, and I left. A different Sales Manager called me two days later and we ironed out a deal, and I submitted a $1000 deposit on the vehicle. We agreed that there would be maintenance performed on the truck and that some aftermarket accessories would be installed before delivery. Cut to: the morning of delivery. The dealership calls to tell me that the truck is on the road, but that they did not perform all of the maintenance we had agreed to. Strike One. The GM gets on the phone and says that if I absolutely want this to be performed (it was part of the deal), he would reimburse me for the service. I asked for that to be in writing via email. The email never came. Because the dealership is based in New York, and I would be registering the truck in Massachusetts, I scheduled a pre-purchase emissions inspection at a service station close to the RMV. Unfortunately, the truck does not pass the Massachusetts state emissions inspection. I bring this to the attention of the dealership, and they agree to "cut [me] a check for $800 if you take it to the RMV right now and get it registered". Again, I ask for that to be in writing via email. The email never came. After refusing the delivery due to the emissions issue, I attempted to contact the Sales Agent and Sales Manager I was working with to work out a deal and close on the vehicle. Both were slow to respond and said that they were "attempting to work it out with the owner". After finally getting the Sales Manager on the phone, he informs me that the truck has SOLD... WITH MY AFTERMARKET ACCESSORIES ON IT. No notice, and apparently a deposit means NOTHING to this dealership. But then I see that the truck had recently been re-posted for sale to Facebook no more than 2-hours from the time I called. After speaking to the Internet Manager, she confirms the truck is STILL AVAILABLE. Not sold, no new owner, still has my parts on it and they still have my deposit. I don't know where they hired this team, or how they're taught to do business, but I would HIGHLY SUGGEST you shop elsewhere. Unless you're into being jerked around, lied to, and taken advantage of. In that case, Romeo Chevrolet Buick GMC is the place for you!
Dear Mr. Lynds, we appreciate that there was a lot to consider in making this purchase possible. In response to your comments 1. Your black emblems ...cost has been refunded to you via check cut on 12/2/2020 2. Your $1000 deposit has been credited back to your credit card PRIOR to your comments 3. The vehicle passed NYS Inspection. We had our driver drive the vehicle to Massachusetts to have the inspection done where it did not pass. You now insist on $800 discount which we will not give. So we will not sell you our vehicle. 4. Now you are trying to still purchase the vehicle by demanding us to pay to have it pass Massachusetts inspection by demanding us to pay $1305.37 (take off the selling price). 5. We will not be bullied by you posting to all the review sites you are currently posting to (and reporting to the Better Business Bureau) and telling us you will not remove these detrimental posts unless we give you the $1305.37 and sell you the truck. Here's your exact words, "If this deal is contingent upon my removal of the dealer reviews on DealerRater, Edmunds, and with the Better Business Bureau of New York, Romeo Chevrolet Buick GMC would have to cover the expected cost of labor and parts to convert the exhaust system back to GM stock, totaling $1,305.37 (as quoted by Bedard Chevrolet of Pittsfield, MA) and remove that cost from the overall purchase price." We are a respectable dealership and chose not to do business with you. CAR DEALERSHIPS BEWARE, do not do business with KRIS D. LYNDS
Shopping at a dealership that considers your needs in selecting a auto, instead of just making a sale . Then shop at Romeo GMC, Buick and Chevy!!! I have... also used their service department and give it a 5 star rating, see Joe Sanford!!!
Mr. Listwan (and Elizabeth), where art thou? We are here and ready to service your new Envision when you need us! Seriously, thanks for your busines...s, as always (how many vehicles is this now?). --Patty :)
We cannot say enough good things about our experience with Romeo Chevrolet! Our sales agent Randy Wilbur was friendly, knowledgeable and went above and... beyond to help us close our deal on a 2014 Equinox. The Sales Manager and the Finance Team (George and Geoff) were expedient and made sure we were able to get the deal done in a timely manner. We would highly recommend anyone looking for a new or used car to visit this dealership first. We will never consider going anywhere other than Romeo Chevrolet when buying a vehicle. W. Newmyer and H. Oxford
I'm so excited to hear of your experience here! We hope you are enjoying your purchase.
Bought my Kia Sorento and it was fast and easy and not stressful at all! Customer service was great phenomenal, thank to Elise who helped me and got me... setup. I was definitely satisfied with my purchase
Glad to hear you had a good experience with Elise... thank you for your comments, happy motoring and stay safe!
During crisis they did everything they could For my purchase
Dominick, thank you for your nice review, we appreciate it. We are so glad to hear that you had a good experience... we strive to treat each guest as... family. Miles of smiles and stay safe!
David at Romeo was friendly and had all of my paperwork ready. He was extremely helpful in taking care of my needs over the phone and via email given... the Covid-19 pandemic doesn?t allow for much in person business handling. He was extraordinarily sincere and helpful before the sale, during paperwork signing and after the transaction was completed.
Liana, pardon the late response... thank you for leaving a review for us. Glad to hear you had a nice experience with David... happy motoring from al...l of us at Romeo and stay safe!
Had a good experience and they respected that I had researched the vehicle on line. The salesperson, Clair, was personable, accurate, and did a great... job without pressure.
Thank you so much for your review, we appreciate it. I apologize for the delayed response. Glad that you had a good experience with Claire... she is... a great asset to our team. Miles of smiles from all of us at Romeo. Stay safe!
It was a pleasure dealing there. My sales woman was excellent, she covered every detail made sure that I understood every detail .I had a great experience
John, thank you so much for your five star review? We appreciate your business and are glad you were pleased with your experience. Miles of smiles fro...m all of us at Romeo!
Quick in and out oil change and tire rotation thanks for the fast and professional service.
Kevin, thank you for your nice review. We appreciate your business and look forward to earning it again in the future. Happy New Year!
Just purchased our 3rd vehicle from this dealership. No one values return customers like Romeo does. Our salesman, Jim Noon, got our deal done and was... attentive to our every question and concern. We especially appreciated his no pressure, down to earth personality. We highly recommend working with him. (Happy Birthday, Jim!) Pre-owned auto manager, Pete Fabiano, is terrific and always does what he can in order to help us. He voices his appreciation for our loyalty and this plays a huge part in our decision to keep coming back to Romeo.
Thank you so much for taking time to write a review about your experience(s) with us. We do strive to treat each guest as family and we look forward ...to earning your business in the future. Happy motoring!!!