New 888-666-6407
Used 888-662-6370 Email Dealer
Service 888-667-1630

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Reviews

Average Ratings

3.8
20 lifetime reviews.
  • Professional, Courteous, and EASY

    The entire staff is professional and courteous. They answered all my questions with no pressure . The dreaded paperwork was thorough yet effici...


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    The entire staff is professional and courteous. They answered all my questions with no pressure . The dreaded paperwork was thorough yet efficient. They didn't disappear after the sale either and are still following up to make sure I don't have any questions or issues!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Check your car over good

    I have had service work done here before and it has been done well. I picked my vehicle up from service and went home. Not until I walked to the b...


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    I have had service work done here before and it has been done well. I picked my vehicle up from service and went home. Not until I walked to the back of the car I notice that the paint on the rear bumper was cracked and scratched. Like it was in a collision and someone rear-ended my car. Funny how this was never mentioned to me. Be Careful and check everything on your car before you sign your paperwork

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Looking for new wheels

    Researching new vehicle prices on Cars.com. Saw a low advertised price for this dealership. Contacted them and was told that the price quoted wa...


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    Researching new vehicle prices on Cars.com. Saw a low advertised price for this dealership. Contacted them and was told that the price quoted was for Michigan residents only. I would suggest that the website reflect that information when out of state folks visit the site. Price for out of state residents not worth the travel.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Very helpful

    Everyone was extremely kind and helpful! Every time I go in they explain everything to me. They let me make the decision on what to do with my c...


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    Everyone was extremely kind and helpful! Every time I go in they explain everything to me. They let me make the decision on what to do with my car. They don't push things on me that I don't need.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Guys!

    Love the guys at Ralph Thayer Hyundai! I do all of my service here.


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    Love the guys at Ralph Thayer Hyundai! I do all of my service here.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Honest Staff

    Always enjoy coming to this dealership. Great service and honest staff.


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    Always enjoy coming to this dealership. Great service and honest staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Happy Beetle

    The Volkswagen Service crew did a great job, as always...


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    The Volkswagen Service crew did a great job, as always...

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Honest people to buy a car from!

    Just bought a used Mazda3. Great car! Great People!


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    Just bought a used Mazda3. Great car! Great People!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Price was a "Human Error"

    Dishonest dealer. Will not honor the prices advertised and will blame it on human error. Displays incorrect price so that it shows up as the cheap...

    Dealer Response

    I apologize the price of the vehicle you were looking at was listed incorrectly. If you would like to discuss your experience with me directly, p...


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    Dishonest dealer. Will not honor the prices advertised and will blame it on human error. Displays incorrect price so that it shows up as the cheapest on cars.com. But when you go to the dealership the story changes. Will not recommend this dealer.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    I apologize the price of the vehicle you were looking at was listed incorrectly. If you would like to discuss your experience with me directly, please give me a call at 734-838-0200. - Adam Thayer


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  • Don't waste your time

    The plan was to have my car serviced and then test drive a new 2016 mazda 3. The problem was on Wednesday morning I tried to verify that parts wer...


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    The plan was to have my car serviced and then test drive a new 2016 mazda 3. The problem was on Wednesday morning I tried to verify that parts were ordered for my service appointment Friday morning. I got no return phone call. So 2pm Thursday I call again and leave another message. Still by 6pm Thursday no return call. The reason why I call before I go is twice they didn't order parts for my car. Twice, once with the body shop, once with the service department. So i basically took the day off work for nothing. I love my mazda and had an appointment to test drive a 2016 this morning. My brother loves my car and wanted to test drive one today also. Poor customer service cost this mazda dealership more than service appointment revenue. I live an hour away from this dealership and I have to rework my work schedule and plan ahead. A two second voice mail would have been awesome. I received the message loud and clear. You don't want my business. You don't care if I get my car serviced. Its just sad that you don't care about your customers. Don't try calling them they never pick up the phone. They also never call their customers back. Whatever happened to returning phone calls by the end of the business day. After two days and three phone messages I am done. They used to be so awesome now they just don't care anymore. Neither do I.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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