Reviews

Average Ratings

4.9
402 lifetime reviews.
  • A great shopping and buying experience

    My two sisters purchased and leased cars at Franklin Ford within the last year and encouraged me to make my next purchase with them. I did go to t...

    Dealer Response

    Thank You, Mickey. We appreciate your business and your support. Barry Madden Franklin Ford


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    My two sisters purchased and leased cars at Franklin Ford within the last year and encouraged me to make my next purchase with them. I did go to the dealership and was so glad that I did. I called before I went out so the team was ready with cars for me to look at and test drive, which were within my price range. Once I decided upon the used car I preferred, they explained all the details of the deal, assessed and gave me a fair price for my car,and processed the paperwork that afternoon. I picked up my car within 2 days and drove away as a very happy customer!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You, Mickey. We appreciate your business and your support. Barry Madden Franklin Ford


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  • Clean facilities.

    Courtesy of employee. And easy check in. this is all I have to say so keep your 20 words ok?


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    Courtesy of employee. And easy check in. this is all I have to say so keep your 20 words ok?

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service, friendly people

    I love the people, they go out of their way to take care of you and are always friendly. I love my Ford vehicles!


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    I love the people, they go out of their way to take care of you and are always friendly. I love my Ford vehicles!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service

    the service was done in a timely matter considering I did not have an appointment and they still took me.


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    the service was done in a timely matter considering I did not have an appointment and they still took me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Franklin Ford does it right!

    The customer service people I met with in the shop area were friendly and helpful. The only annoying thing about the exchange is that they make yo...


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    The customer service people I met with in the shop area were friendly and helpful. The only annoying thing about the exchange is that they make you count your words for the survey.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3rd year maint. job

    Did the job well and quickly. Price was reasonable. Staff was friendly and helpful. No unpleasant surprises. Comfortable waiting room.


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    Did the job well and quickly. Price was reasonable. Staff was friendly and helpful. No unpleasant surprises. Comfortable waiting room.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great

    Good experience with the purchase. No regrets in terms of car. The build was very good as well as the quality. I'm happy.


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    Good experience with the purchase. No regrets in terms of car. The build was very good as well as the quality. I'm happy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very satisfied

    Fast service, inexpensive oil change. Convenient days and times for service. Repairs are done in a reasonable amount of wait time.


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    Fast service, inexpensive oil change. Convenient days and times for service. Repairs are done in a reasonable amount of wait time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Good, quick service

    Very quick, efficient, and friendly. Right on time. In and out in less than an hour. I recommend this place.


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    Very quick, efficient, and friendly. Right on time. In and out in less than an hour. I recommend this place.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Very clean facility. Staff friendly and helpful

    I liked how quickly they got my car in and out. THe staff were very friendly and curteous. Nice Job


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    I liked how quickly they got my car in and out. THe staff were very friendly and curteous. Nice Job

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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