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Reviews

Average Ratings

4.9
260 lifetime reviews.
  • A great shopping and buying experience

    My two sisters purchased and leased cars at Franklin Ford within the last year and encouraged me to make my next purchase with them. I did go to t...

    Dealer Response

    Thank You, Mickey. We appreciate your business and your support. Barry Madden Franklin Ford


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    My two sisters purchased and leased cars at Franklin Ford within the last year and encouraged me to make my next purchase with them. I did go to the dealership and was so glad that I did. I called before I went out so the team was ready with cars for me to look at and test drive, which were within my price range. Once I decided upon the used car I preferred, they explained all the details of the deal, assessed and gave me a fair price for my car,and processed the paperwork that afternoon. I picked up my car within 2 days and drove away as a very happy customer!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You, Mickey. We appreciate your business and your support. Barry Madden Franklin Ford


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  • Friendly sales staff, clean modern facility,

    Great Sales staff. They went above and beyond to get the correct vehicle fit for my budget. The truck was brought in from another dealer. It was a...


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    Great Sales staff. They went above and beyond to get the correct vehicle fit for my budget. The truck was brought in from another dealer. It was an easy, stress free transaction.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    Fast friendly service, and they go out of their way to make sure the customer comes first and is happy. I love the new video they text you when wo...


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    Fast friendly service, and they go out of their way to make sure the customer comes first and is happy. I love the new video they text you when working on your car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    Everyone was great to deal with. From the original salesman to the sales manager, everyone was fair with me. The business manager was very pleasan...


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    Everyone was great to deal with. From the original salesman to the sales manager, everyone was fair with me. The business manager was very pleasant and made the paper work easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great salesmen, service and great dealership!

    Your salesman Tom and George were very helpful and explained everything to me. They were professional to deal with and had the perfect car for me....


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    Your salesman Tom and George were very helpful and explained everything to me. They were professional to deal with and had the perfect car for me. If I ever need another car I would certainly want to deal with them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No problems.

    Fast and polite service. They took me right away even though I was early. It was appreciated and it was uncomplicated.


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    Fast and polite service. They took me right away even though I was early. It was appreciated and it was uncomplicated.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Professional employees, most competitive stock

    The salesman was very professional and knowledgeable. Great selection of vehicles. Best pricing I was able to find in all my research.


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    The salesman was very professional and knowledgeable. Great selection of vehicles. Best pricing I was able to find in all my research.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Information Gathering

    Even though I was looking for information for the future, Mike spent the time to fully explain leasing a vehicle and what I should expect to pay. ...


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    Even though I was looking for information for the future, Mike spent the time to fully explain leasing a vehicle and what I should expect to pay. There was no pressure.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great customer service

    Serge and George were very helpful. The made the whole process easy. I would deal with the dealership again. Thanks


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    Serge and George were very helpful. The made the whole process easy. I would deal with the dealership again. Thanks

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Speedy Service

    Mike, the service manager was very helpful in breaking down the cost of parts, labor and diagnosis. Also, he didn't push me to fix all 3 issues i...


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    Mike, the service manager was very helpful in breaking down the cost of parts, labor and diagnosis. Also, he didn't push me to fix all 3 issues in one visit. The time between dropping the car off to having the work completed was exceptional!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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