Sarat Ford Lincoln

3.3 out of 5 3.3

Reviews

3.3 out of 5 3.3
420 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 5, 2019

    About two months ago I brought my f350 in for a leaking clearance light on picking it up it wasn’t hard to see someone left the sun roof open and the cab... was filled with water. They offered to dry it up and did a terrible job.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    David, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (...888) 254-2911 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 2.0 out of 5
    April 20, 2018

    We bought a new car and a DAY later, Sarat Ford could not be bothered to return phone calls or emails (the car had been obviously damaged during dealer... prepping for us). Fast-forward a few months, and they STILL do NOT return emails or phone calls related to the new car they sold us (this time for paperwork proving they paid the state sales tax...which the State disputes). TERRIBLE customer service following the sale! Truly AWFUL!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Sarat Ford Lincol...n. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (888) 254-2911 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • September 29, 2015

    I purchased a new 2015 F-150 pickup truck from Sarat Ford. I was treated well by the salesman and the business manager. Because I had to go pick up the... truck after work on a Friday evening they didn't have time to put an inspections sticker on it therefore I had to return Saturday morning for the sticker. The waiting room was full of customers, but they had me back in the truck in no time flat. This is my first purchase from Sarat Ford, I think this is a great beginning to a new relationship. I gave them a 4 out of 5 rating because this is my first experience with Sarat Ford and there is simply not enough history between us to give them a 5 out of 5 rating.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Do not hesitate to call if you need anything. Be safe on th...e road.

  • 5.0 out of 5
    March 22, 2018

    Ms. Nicole Sowa was not only courteous, but highly professionally in handling my visit to Sarat Ford. She utilized not only my 10% birthday discount,... but searched for other ways to lower my service costs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    February 25, 2018

    I’ve been going to Sarat for many years but the last two visits have been lousy. Seven months ago I had to leave my car overnight for a works package because... they were over booked. This last time they told my daughter she needed a lot of front end work. She didn’t have it done and I brought it to another garage and they said it was fine. I called the manager at Sarat and he said it was a difference of opinion! I won’t be back.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Richard, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed ...to hear that you did not. Please give us a call at (888) 254-2911 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    February 11, 2018

    We've had our 2017 Ford Explorer for about 2 months now and we couldn't be happier. It's comfortable and the ride is smooth, no issues at all! Nick Arkoette... was the sales person who sold us the vehicle and he couldn't have been better. He is exactly the kind of guy we were hoping to deal with, friendly, polite, and was not pushy. He even kept us company while we waited for the car to get inspected! In all honesty, Nick was very much part of the reason we bought the SUV from Sarat. Thanks for a great ride, John and Darlene Catellier

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2017

    Setting up the maintenance appt was pleasant and timely. I left a message and someone returned the call within a 1/2 hour. I was pleased with the way... I was made to feel welcome even though I did not purchase this car at Sarat.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We really appreciate your feedback! We're happy to hear that your experience with us reflected our standards. We hope to be of service to you again! T...ake care!

  • 5.0 out of 5
    June 6, 2017

    always a great experience at Sarat Ford.....purchased numerous cars from them

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 30, 2017

    My cars regular service was done in a timely manner. They take care to keep your car clean. Everyone was very friendly

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Martha, thank you for writing this fantastic review and giving our dealership such a high star rating! At Sarat Ford Lincoln, we value our customers a...nd we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    May 29, 2017

    Service advisor Mike Colson is very knowledgeable and professional. He gave an accurate description of the service needed and applied rewards points at... time of payment. All your service personnel shoulby be as conscientious as Mike.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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