Sarat Ford Lincoln

4.3
(546 reviews)
Visit Sarat Ford Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 12:00pm–4:00pm Closed

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New (413) 356-6175 (413) 356-6175
Used (413) 356-6182 (413) 356-6182
Service (413) 356-6176 (413) 356-6176

Inventory

See all 327 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2020.
Founded in 1929 by John S. Sarat Sr. Sarat Ford has become the largest Ford Dealership in Western Massachusetts a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today John "Jack" Sarat Jr. and his sons Jeff Chris and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Team. Their full service dealership offers quality products quality service and convenient service hours.

Service center

Phone number (413) 356-6176

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 16 employees View less employees

Reviews

4.3
(546 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sarat Ford Lincoln from DealerRater.

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5.0

Love my new Corsair

Easy to purchase with no high pressure sales tactics. We were allowed to progress at our own pace.

5.0

Love my new Corsair

Easy to purchase with no high pressure sales tactics. We were allowed to progress at our own pace.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Beverly, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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5.0

Sarat Ford, one of the best dealerships

One of the best dealers in the area, worked well with us and followed up with call thanking us from the salesman and owner.

5.0

Sarat Ford, one of the best dealerships

One of the best dealers in the area, worked well with us and followed up with call thanking us from the salesman and owner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Deborah, we're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Take care!

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5.0

Dealership was very welcoming, clean and accommodating.

Dealership was very welcoming, clean and accommodating. Our sales rep John was amazing. He made the process very smooth for us. We live in dalton MA and worked with our schedule. We have already recommended John to our friends.

5.0

Dealership was very welcoming, clean and accommodating.

Dealership was very welcoming, clean and accommodating. Our sales rep John was amazing. He made the process very smooth for us. We live in dalton MA and worked with our schedule. We have already recommended John to our friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

2023 Nautilus owner

I bought the car over the phone and the process was seamless and the delivery to my house in western Massachusetts was perfect.

5.0

2023 Nautilus owner

I bought the car over the phone and the process was seamless and the delivery to my house in western Massachusetts was perfect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your wonderful response to the quality of service our Staff provides! At Sarat Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

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5.0

Lease of escape

Very positive experience! Salesperson and finance manager provided good information regarding vehicle as far as details of suv which is new to me!

5.0

Lease of escape

Very positive experience! Salesperson and finance manager provided good information regarding vehicle as far as details of suv which is new to me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If there is anything else we can do to assist you, please let us know! Take care!

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5.0

Sarat Lincoln

The energy here was great. From the communication on phone calls to the end of the sale. I never felt pushed here. It was all about figuring out what I needed. Thanks.

5.0

Sarat Lincoln

The energy here was great. From the communication on phone calls to the end of the sale. I never felt pushed here. It was all about figuring out what I needed. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

John Day was a top quality guy to work with.

John Day was a top quality guy to work with. Very knowledgeable, professional and personable. Even went above and beyond to get car registration taken care of.

5.0

John Day was a top quality guy to work with.

John Day was a top quality guy to work with. Very knowledgeable, professional and personable. Even went above and beyond to get car registration taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Everything was great as usual, wouldn't go anywhere else.

Everything was great as usual, wouldn't go anywhere else. Great job Kevin and all the Managers

5.0

Everything was great as usual, wouldn't go anywhere else.

Everything was great as usual, wouldn't go anywhere else. Great job Kevin and all the Managers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Jeff Duffey was wonderful to work with.

Jeff Duffey was wonderful to work with. He was friendly, welcoming and knowledgeable. He took the time to answer all my questions and explain the options available even after I told him that I was just starting my research and wasn't going to be buying for a few weeks. Because of all his time and knowledge I got to know about the Escape plug in Hybrid and that it was the right vicial for me.

5.0

Jeff Duffey was wonderful to work with.

Jeff Duffey was wonderful to work with. He was friendly, welcoming and knowledgeable. He took the time to answer all my questions and explain the options available even after I told him that I was just starting my research and wasn't going to be buying for a few weeks. Because of all his time and knowledge I got to know about the Escape plug in Hybrid and that it was the right vicial for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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1.0

inquired but got no reply i hate to leave any bad review

inquired but got no reply i hate to leave any bad review so i did not receive any reply is all is all i can say

1.0

inquired but got no reply i hate to leave any bad review

inquired but got no reply i hate to leave any bad review so i did not receive any reply is all is all i can say

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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See all 546 reviews