Thank you. Your email has been sent to the dealer.

Share 
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 8:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun 12:00 PM - 4:00 PM
Mon 7:00 AM - 8:00 PM
Tue 7:00 AM - 8:00 PM
Wed 7:00 AM - 8:00 PM
Thu 7:00 AM - 8:00 PM
Fri 7:00 AM - 5:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
{{currentIndex + 1}} of 3 Video

Reviews

4.7
411 lifetime reviews.
  • First time purchasing a vehicle from Sarat Ford

    I purchased a new 2015 F-150 pickup truck from Sarat Ford. I was treated well by the salesman and the business manager. Because I had to go pick...

    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Do not hesitate to call if you need anything. Be safe o...


    Show Full Review

    I purchased a new 2015 F-150 pickup truck from Sarat Ford. I was treated well by the salesman and the business manager. Because I had to go pick up the truck after work on a Friday evening they didn't have time to put an inspections sticker on it therefore I had to return Saturday morning for the sticker. The waiting room was full of customers, but they had me back in the truck in no time flat. This is my first purchase from Sarat Ford, I think this is a great beginning to a new relationship. I gave them a 4 out of 5 rating because this is my first experience with Sarat Ford and there is simply not enough history between us to give them a 5 out of 5 rating.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Do not hesitate to call if you need anything. Be safe on the road.


    Hide Full Review
  • Extended warranty

    Bought a used truck and their extended warranty. Within the year the window on roof broke. They had us bring it to springfield then informed us th...

    Dealer Response

    Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appr...


    Show Full Review

    Bought a used truck and their extended warranty. Within the year the window on roof broke. They had us bring it to springfield then informed us that they will not cover the cost and our warranty would not either!! Then sent us a $45 bill for the springfield place. Stay away from Sarat Ford!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please give us a call at (888) 254-2911 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.


    Hide Full Review
  • Great Service

    I was fully satisfied with all the service and the attention the I was given. I also appreciated the good cup of coffe.i

    Dealer Response

    Hi, Patricia, we are happy you had a pleasant experience at our dealership. Feel free to stop by if you ever need any more help.


    Show Full Review

    I was fully satisfied with all the service and the attention the I was given. I also appreciated the good cup of coffe.i

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Patricia, we are happy you had a pleasant experience at our dealership. Feel free to stop by if you ever need any more help.


    Hide Full Review
Read All Reviews

Service & Repair

About Our Dealership

Dealer on Cars.com since June 2015

Founded in 1929 by John S. Sarat Sr., Sarat Ford has become the largest Ford Dealership in Western Massachusetts a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Team. Their full service dealership offers quality products, quality service and convenient service hours.

"87 YEARS OF EXCELLENCE & DISTINGUISHED ACHIEVEMENT!"