Reviews
owner
everyone in service is very helpful and tries very hard to take care of things quickly. very good
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
F350 White
Fast, friendly, in all aspects. Easy to make appointments by computer as well.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
good service
The maintenance service was go good but the wait was very long almost two hours.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
very good to work with when they say that they will do something they really do it they go above and beyond
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The advenyures of an oil change!
My 2014 Ford Escape was expertly serviced. While waiting the one hour it took for the technician to perform his job, I admired the other new vehicles in the showroom, had some fresh popcorn from the machine in the showroom and read the Sports page in the newspaper.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer service on recall
I had two recalls on my vehicle, and I also received an oil change. Tricia in the Service Department went above and beyond the call of duty. I had to receive a rental due to my recalls not being completed and my car was washed and waxed and cleaned. I was very impressed and happy. thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Great service. Friendly staff. Thorough report on my vehicle after oil change. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
2014 F350 Lariat super cab plow truck. Rick Dainault and his team are excellent. Go back to Sarat Ford each time I need a new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service experiance at Sarat...as usual
Always very happy with the prompt and courteous service I receive at Sarat in Agawam. Mike (service writer) had me in and out in record time. Very pleased.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
great experiance
F-150 Chuck in sales was great.Dave in finance was also great to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase