Reviews

Average Ratings

5.0
20 lifetime reviews.
  • Best Car Buying Experience...EVER!!!

    Where do I begin? I just purchased my third vehicle from this dealership and couldn't be happier. This is my second vehicle that I purchased from ...


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    Where do I begin? I just purchased my third vehicle from this dealership and couldn't be happier. This is my second vehicle that I purchased from Jay Robinson. If I could have it my way, I would want my GRANDCHILDREN to purchase from Jay. LOL. He is amazing. There really aren't enough adjectives to accurately describe him. He is personable and professional and delivers a completely different car buying experience. No pressure. No haggling. I simply told him what I wanted and he showed me what he had and we went from there. I have purchased vehicles from all over the US and this was the best EVER. Well, except for last time! He remembers the little things and goes out of his way to make things smooth and easy. He even took the time to remove stickers I had in my last car and put them in the same places in my new one!! He is in constant communication with me as far as when the additional features I ordered will be placed in my car. I couldn't ask for more. I am all about giving credit where credit is due. Jay, Ryan and Phil were all wonderful and I will happily recommend this dealership to everyone I know.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Brahm Schaefer - Balise Hyundai - Fairfield CT

    I'm sure that If you asked a multitude of people to name some of there favorite things to do, going car shopping wouldn't even be a distant though...


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    I'm sure that If you asked a multitude of people to name some of there favorite things to do, going car shopping wouldn't even be a distant thought. Like so many other people, I dread the thought of having to go car shopping for a multitude of reasons least of all the high pressure sales tactics. All my preconceived ideas of the typical car salesman was blown out of the water from the moment I walked in to Balise Hyundai of Fairfield, our sales person Brahm was extremely cordial even though we only arrived at the dealership at 7:55pm, and they close at 8pm. He took the time to answer all of our questions without making us feel rushed or making it feel as though we were being an inconvienience. He then took my daughter for a test drive even though it was well after 8:30pm at this point. Needless to say we ended up putting down a deposit on the car (2014 VW Jatta), and came back the following day to finalize the purchase. At no point did I feel as though Brahm was treating us like just another customer, instead he treated us as though we were guests in his home. I wouldn't hesitate to recommend Brahm to any of my family or friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Brahm Schaefer of Balise Hyuandi Fairfield CT

    Thank you Balise Hyuandi of Fairfield. Great buying experience during a very stressful time. Brahm Schaefer my sales person made my car buying exp...


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    Thank you Balise Hyuandi of Fairfield. Great buying experience during a very stressful time. Brahm Schaefer my sales person made my car buying experience pain free. Straight forward and extremely knowledgeable. Really listened and worked with me. Will recommend him to everyone. I love doing business with people who don't play games. PS They have a great product.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Hyuandi Tuscan

    Our experience with Wahab was the best! Was an us so down to earth and friendly! He made it so easy for us to buy a car for my daughter! Defina...

    Dealer Response

    Thank you for the review, Kim! We understand buying a car can be extremely stressful and we aim to make it as pain free as possible. I will share ...


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    Our experience with Wahab was the best! Was an us so down to earth and friendly! He made it so easy for us to buy a car for my daughter! Definately would highly recommend Balise Hyuandi!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the review, Kim! We understand buying a car can be extremely stressful and we aim to make it as pain free as possible. I will share your feedback with the Balise Hyundai team. We hope to see you again soon!


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  • Hyuandi Tuscan

    Our experience with Wahab was the best! Was an us so down to earth and friendly! He made it so easy for us to buy a car for my daughter! Defina...

    Dealer Response

    Thank you for the review, Kim! We understand buying a car can be extremely stressful and we aim to make it as pain free as possible. I will share ...


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    Our experience with Wahab was the best! Was an us so down to earth and friendly! He made it so easy for us to buy a car for my daughter! Definately would highly recommend Balise Hyuandi!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the review, Kim! We understand buying a car can be extremely stressful and we aim to make it as pain free as possible. I will share your feedback with the Balise Hyundai team. We hope to see you again soon!


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  • Excellent service

    Eddie was excellent. He carefully explained everything and was able to answer our questions.

    Dealer Response

    We're happy to hear that you've had such a great experience with us, Mark! Our staff works hard to go the extra mile for all of our valued custome...


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    Eddie was excellent. He carefully explained everything and was able to answer our questions.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you've had such a great experience with us, Mark! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!


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  • Best buying experience

    Bought a used car from Marcus at this dealer. Everyone at the dealer went beyond and above. Great price great customer service. Had to drive 200 m...

    Dealer Response

    We're happy to hear that you've had such a great experience with us! Our staff works hard to go the extra mile for all of our valued customers. We...


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    Bought a used car from Marcus at this dealer. Everyone at the dealer went beyond and above. Great price great customer service. Had to drive 200 miles to get there because they had a car I wanted. Would drive 200 miles again for next car purchase because of excellent service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you've had such a great experience with us! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!


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  • Great customer service and affordable prices

    I'm very pleased with Balise Hyundai and their outstanding Service Advisers, Mechanics and affordable prices. I found that the service department’...

    Dealer Response

    We're happy to hear that you've had such a great experience with our service department, Joe! Our staff works hard to go the extra mile for all of...


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    I'm very pleased with Balise Hyundai and their outstanding Service Advisers, Mechanics and affordable prices. I found that the service department’s hours of operation are very assessable from early drop-off to late pick-ups. I often utilize the door to door courtesy shuttle and enjoy the free benefit. Most recently, Brian Houser, the Service Department Manager took a personal interest in my Hyundia Santa Fe for a recent factory recall. Brian ensured that my vehicle was repaired as described and promptly delivered to me as promised. I have been doing business with Balise for over five years and I have never encountered an individual that wasn't kind, courteous and attentive. When my vehicles are in need for repair; from routine maintenance (grease & oil change) to general repairs (timing belt), I always call Balise.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you've had such a great experience with our service department, Joe! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!


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  • Once A Customer

    My daughter recommended me to Balise and I figured I would give them a try. Well never again. They were great to get us into a car but it's the se...


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    My daughter recommended me to Balise and I figured I would give them a try. Well never again. They were great to get us into a car but it's the service afterwards that has turned me around. Almost two years ago I bought a Hyundai Tucson from Balise at 440 Hall of Fame Av in Springfield MA. No problems until this year on my way to work the car just died.No warning or anything. I towed the car to a repair shop thinking a simple hose problem but they called me to say that they couldn't fix it and that I might want to take it back to the dealer. I towed the vehicle to Balise Hyundaie and that's when it hit the fan. Acracked engine block and it will cost about $4000(dollars and I still owe $5700. I can't do it, can't afford it. I live pay check to pay check now. So they suggest that I come in and talk to a sales person. That was a waste of my time. I drive 109 miles a day to and from work and all they could suggest is that I LEASE a vehicle and flip my current loan into the new one! No way could I afford a $500 a month payment. They were giving me nothing for my Tucson! They wanted to keep my Tucson, they would fix it and then resell it while I would still be paying for it. Crazy is crazy but that was beyond crazy. I had my car towed back home only to find that THEY FORGOT TO PUT IT BACK TOGETHER!!!! They left parts and pieces of the car in the back seat and in the storage area in the back. I have been unable to reach them by phone and I am now working six days a week trying to get enough money to have my Tucson repaired. Do I like Balise? By no means will I ever return to Balise. I'll try Sarat Ford or Jerry Rome next. I am so done with Balise!!

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • They Won Me Over!

    First, let me explain that once I was forced to purchase a new vehicle (after 7 years with my Honda), a Hyundai was the LAST car on my list of wan...


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    First, let me explain that once I was forced to purchase a new vehicle (after 7 years with my Honda), a Hyundai was the LAST car on my list of wants! It was not even on my list actually. My father had recently purchaed a brand new Hyundai from this dealership, and had been giving the car and the dealership a lot of awesome reviews, but I was still not moved. After the MANY disappointments that I faced trying to chase the Honda I was so dead set on...my journey ended at Balise Hyundai! My dad and best friend accompanied me to see the "Big Man on Campus", Mr. Jaquan Robinson, the best car salesman I know! Lol. His customer service and just overall demeanor made me feel comfortable and confident in their vehicles and service. I ended up purchasing a 2013 Hyundai Elantra, FULLY LOADED (i guess that's what they call it) with 20,000 miles. I felt very informed of my options and about the vehicle. Everyone that helped me thorugh the process of my purchase was excellent and created an environment that I didn't feel pressured in. I initially was still sad about not having gotten a Honda. Now, this vehicle has grown on me so much that I have named it, just as i have my Hondas in the past. And the customer service at this dealership did NOT stop once my car was purchased. Any questions or concerns I have had since the purchase, Mr. Robinson has been only a phone call away! I recommend this dealership to all who are looking for a quality vehicle, new or used, and AWESOME customer service when it comes to the vicious task of purchasing a car!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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