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Reviews

Average Ratings

5.0
16 lifetime reviews.
  • Best Car Buying Experience...EVER!!!

    Where do I begin? I just purchased my third vehicle from this dealership and couldn't be happier. This is my second vehicle that I purchased from ...


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    Where do I begin? I just purchased my third vehicle from this dealership and couldn't be happier. This is my second vehicle that I purchased from Jay Robinson. If I could have it my way, I would want my GRANDCHILDREN to purchase from Jay. LOL. He is amazing. There really aren't enough adjectives to accurately describe him. He is personable and professional and delivers a completely different car buying experience. No pressure. No haggling. I simply told him what I wanted and he showed me what he had and we went from there. I have purchased vehicles from all over the US and this was the best EVER. Well, except for last time! He remembers the little things and goes out of his way to make things smooth and easy. He even took the time to remove stickers I had in my last car and put them in the same places in my new one!! He is in constant communication with me as far as when the additional features I ordered will be placed in my car. I couldn't ask for more. I am all about giving credit where credit is due. Jay, Ryan and Phil were all wonderful and I will happily recommend this dealership to everyone I know.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent service

    Eddie was excellent. He carefully explained everything and was able to answer our questions.

    Dealer Response

    We're happy to hear that you've had such a great experience with us, Mark! Our staff works hard to go the extra mile for all of our valued custome...


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    Eddie was excellent. He carefully explained everything and was able to answer our questions.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you've had such a great experience with us, Mark! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!


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  • Best buying experience

    Bought a used car from Marcus at this dealer. Everyone at the dealer went beyond and above. Great price great customer service. Had to drive 200 m...

    Dealer Response

    We're happy to hear that you've had such a great experience with us! Our staff works hard to go the extra mile for all of our valued customers. We...


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    Bought a used car from Marcus at this dealer. Everyone at the dealer went beyond and above. Great price great customer service. Had to drive 200 miles to get there because they had a car I wanted. Would drive 200 miles again for next car purchase because of excellent service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you've had such a great experience with us! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!


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  • Great customer service and affordable prices

    I'm very pleased with Balise Hyundai and their outstanding Service Advisers, Mechanics and affordable prices. I found that the service department’...

    Dealer Response

    We're happy to hear that you've had such a great experience with our service department, Joe! Our staff works hard to go the extra mile for all of...


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    I'm very pleased with Balise Hyundai and their outstanding Service Advisers, Mechanics and affordable prices. I found that the service department’s hours of operation are very assessable from early drop-off to late pick-ups. I often utilize the door to door courtesy shuttle and enjoy the free benefit. Most recently, Brian Houser, the Service Department Manager took a personal interest in my Hyundia Santa Fe for a recent factory recall. Brian ensured that my vehicle was repaired as described and promptly delivered to me as promised. I have been doing business with Balise for over five years and I have never encountered an individual that wasn't kind, courteous and attentive. When my vehicles are in need for repair; from routine maintenance (grease & oil change) to general repairs (timing belt), I always call Balise.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you've had such a great experience with our service department, Joe! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!


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  • Once A Customer

    My daughter recommended me to Balise and I figured I would give them a try. Well never again. They were great to get us into a car but it's the se...


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    My daughter recommended me to Balise and I figured I would give them a try. Well never again. They were great to get us into a car but it's the service afterwards that has turned me around. Almost two years ago I bought a Hyundai Tucson from Balise at 440 Hall of Fame Av in Springfield MA. No problems until this year on my way to work the car just died.No warning or anything. I towed the car to a repair shop thinking a simple hose problem but they called me to say that they couldn't fix it and that I might want to take it back to the dealer. I towed the vehicle to Balise Hyundaie and that's when it hit the fan. Acracked engine block and it will cost about $4000(dollars and I still owe $5700. I can't do it, can't afford it. I live pay check to pay check now. So they suggest that I come in and talk to a sales person. That was a waste of my time. I drive 109 miles a day to and from work and all they could suggest is that I LEASE a vehicle and flip my current loan into the new one! No way could I afford a $500 a month payment. They were giving me nothing for my Tucson! They wanted to keep my Tucson, they would fix it and then resell it while I would still be paying for it. Crazy is crazy but that was beyond crazy. I had my car towed back home only to find that THEY FORGOT TO PUT IT BACK TOGETHER!!!! They left parts and pieces of the car in the back seat and in the storage area in the back. I have been unable to reach them by phone and I am now working six days a week trying to get enough money to have my Tucson repaired. Do I like Balise? By no means will I ever return to Balise. I'll try Sarat Ford or Jerry Rome next. I am so done with Balise!!

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • They Won Me Over!

    First, let me explain that once I was forced to purchase a new vehicle (after 7 years with my Honda), a Hyundai was the LAST car on my list of wan...


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    First, let me explain that once I was forced to purchase a new vehicle (after 7 years with my Honda), a Hyundai was the LAST car on my list of wants! It was not even on my list actually. My father had recently purchaed a brand new Hyundai from this dealership, and had been giving the car and the dealership a lot of awesome reviews, but I was still not moved. After the MANY disappointments that I faced trying to chase the Honda I was so dead set on...my journey ended at Balise Hyundai! My dad and best friend accompanied me to see the "Big Man on Campus", Mr. Jaquan Robinson, the best car salesman I know! Lol. His customer service and just overall demeanor made me feel comfortable and confident in their vehicles and service. I ended up purchasing a 2013 Hyundai Elantra, FULLY LOADED (i guess that's what they call it) with 20,000 miles. I felt very informed of my options and about the vehicle. Everyone that helped me thorugh the process of my purchase was excellent and created an environment that I didn't feel pressured in. I initially was still sad about not having gotten a Honda. Now, this vehicle has grown on me so much that I have named it, just as i have my Hondas in the past. And the customer service at this dealership did NOT stop once my car was purchased. Any questions or concerns I have had since the purchase, Mr. Robinson has been only a phone call away! I recommend this dealership to all who are looking for a quality vehicle, new or used, and AWESOME customer service when it comes to the vicious task of purchasing a car!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great car and price was alright

    Car is not for us. We need ride to work and I bought that car from the dealer and its good ride and comfort to seat inside. The car has not change...


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    Car is not for us. We need ride to work and I bought that car from the dealer and its good ride and comfort to seat inside. The car has not change the oil that I found out.Its was very old. Also one of four tire keeps slow flat but otherwise we are happy with it. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Ask for Jay

    I purchased my first Hyundai from Jay Robinson, I say my first because I am a very loyal car enthusiast, and I know I'll be back to buy more from ...


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    I purchased my first Hyundai from Jay Robinson, I say my first because I am a very loyal car enthusiast, and I know I'll be back to buy more from him in the future. Formerly I have owned 8 Infiniti's. Although those cars are excellent and the dealerships are top notch, providing white glove treatment in sales and service, I came to my senses and realized I can get a high quality product with just as much technology in a Hyundai, with the best warranty in the industry and save a ton of money!!! Additionally, Jay provided white glove treatment to me throughout the sales and post sales process...and the facilities at Balise Hyundai are also very comfortable and accommodating. I'm in for my first service after 1 year of having my Veloster, and I am surprised that there is only one minor recall. With my other cars, it seemed like there were constant recalls and I was always at the dealership for one thing or another. I am so pleased that all the manufacturers recommended services are included with the lease of my vehicle. I'm loving my car, loving life and saving money :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • AMAZING SERVICE

    If your looking to buy a car, GO HERE! and see Frank Lewis! i have bought my first brand new car(Hyundai Accent) and just brought my mom to buy a ...


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    If your looking to buy a car, GO HERE! and see Frank Lewis! i have bought my first brand new car(Hyundai Accent) and just brought my mom to buy a new Veloster. Frank is the best, he will not pressure you, he is down to earth and fun to deal with! i will be back to buy my next car from him!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Helpful via Chat

    Decided to chat in regards to a Sonata lease offer and the sales person I chatted with was very helpful without being pushy. Answered all of my qu...


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    Decided to chat in regards to a Sonata lease offer and the sales person I chatted with was very helpful without being pushy. Answered all of my questions and gave me his number saying to call him with any questions and I would be very happy. A pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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