Imperial Chrysler Dodge Jeep RAM

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Reviews

Average Ratings

4.8
696 lifetime reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.com
  • Excellent car buying experience and sales person

    Frank Dumas was my sales person and made the experience of buying a pre-owned automobile very pleasant and enjoyable. Imperial Cars was able to ge...

    Dealer Response

    Dear Stephen Melofsky: Thank you very much for taking the time to write such a wonderful review for Frank Dumas. We're thrilled that you took the...


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    Frank Dumas was my sales person and made the experience of buying a pre-owned automobile very pleasant and enjoyable. Imperial Cars was able to get me into a vehicle when many other dealerships were not able to unless I had a huge down payment. If you are in the market for a new or pre-owned automobile, SUV or truck, I highly recommend Imperial dealerships. It is definitely worth the ride to Mendon.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Stephen Melofsky: Thank you very much for taking the time to write such a wonderful review for Frank Dumas. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely,' Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


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  • Easy to do business with

    My sales person Matt Roushia made my buying experience easy and pleasant. He answered any questions I had and took me seriously when negotiating t...


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    My sales person Matt Roushia made my buying experience easy and pleasant. He answered any questions I had and took me seriously when negotiating to meet a price we could both agree on. The Finance department worked diligently to find me a lender that could keep my payments at what I was comfortable with. And my sales guy went over all my new functions with me in my new car so I didn't feel confused with anything driving off the car lot. All and all, I would highly recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Satisfied Customer

    VERY pleased with customer service the minute we walked in. All staff were welcoming, friendly and attentitive to our needs. I felt vet comfortabl...


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    VERY pleased with customer service the minute we walked in. All staff were welcoming, friendly and attentitive to our needs. I felt vet comfortable and relaxed through the whole process. Sales associate Jim Burke was a pleasure to work with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Got the Jeep I wanted and even more

    I was looking for a 2016 Jeep Cherokee Limited and I have to drive over 60 miles to this dealership to get what I needed and they did not disappoi...


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    I was looking for a 2016 Jeep Cherokee Limited and I have to drive over 60 miles to this dealership to get what I needed and they did not disappoint. I got the perfect car I wanted and even more. Thanks Luis for helping out. We love the car and we're glad we worked with you on this. THANK YOU!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Make Sure You Request Garrett Cole!
    June 20, 2017

    This Dealership can be overwhelming at first because it is in a plaza over 3 buildings long. Also, when you show up, sales men may approach your v...


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    This Dealership can be overwhelming at first because it is in a plaza over 3 buildings long. Also, when you show up, sales men may approach your vehicle before you even step out of the car. If you can get past this initial 'bad first impression' you will be glad you stuck around. My husband and I were lucky enough to get salesman Garrett Cole who was phenomenal in every way. He showed us exactly what we wanted to see and didn't waste our time. He was incredible knowledgeable about the vehicle we were interested in, the dealership inventory and general automotive and mechanical knowledge. We didn't feel pressured by him, he worked with us the whole time and by the end of it, we felt like we had received a good deal. It was my husband and my first time purchasing from this dealership and we will be sure to offer them our business next time... granted we get to work with Garrett again!

    Does recommend this dealer

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  • Fantastic Experience!
    June 17, 2017

    This week I visited Imperial Cars to look for a used car for myself. I found the perfect car I was looking for, a 2015 Jeep Renegade. From the min...


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    This week I visited Imperial Cars to look for a used car for myself. I found the perfect car I was looking for, a 2015 Jeep Renegade. From the minute I walked in the door, I was treated like royalty. My salesperson Maaz couldn't have been more helpful as he showed me around the lot for different vehicles matching the style and price I was looking for, before settling on the Renegade. Every aspect of my buying experience surpassed anything I could have expected before my visit. From taking care of all the paperwork involving registration, inspection and insurance on the vehicle, the professionals at Imperial had everything covered for me. I also received a complimentary lunch at their diner while waiting for some paperwork to be completed, and I must say, the diner was as much up to par as the rest of this entire organization. I must add that buying a used car may involve some slight imperfections in the vehicle. It so happened that this Renegade was in near perfect condition other than a very tiny ding on the drivers side door. I pointed this out to Maaz after I test drove the vehicle, and he assured me, along with the General Manager, that they would take care of the imperfection before I picked up the car. On arriving friday and being very excited to pick up my car, I examined the door and I couldn't even find where the imperfection in the door had been. Im not so sure other dealerships would go out of their way like that to satisfy a customer. I can't recommend this dealership any more highly. You are treated by everyone involved with great care and respect. Even after arriving back home on Cape Cod with my vehicle, Maaz phoned me and made sure I was happy with my purchase. For a great experience, no pressure selling, and from people who truly seem to have your best interest at heart, you need to greatly consider visiting this fabulous dealership for your next purchase.

    Does recommend this dealer

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  • First time buyer
    June 17, 2017

    Matt is an awesome car dealer, my first time buying a car and he helped me out so much and made sure I was satisfied! Phenomenal Job Matt!


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    Matt is an awesome car dealer, my first time buying a car and he helped me out so much and made sure I was satisfied! Phenomenal Job Matt!

    Does recommend this dealer

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  • 5-Star Experience

    This week I visited Imperial Cars to look for a used car for myself. I found the perfect car I was looking for, a 2015 Jeep Renegade. From the min...


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    This week I visited Imperial Cars to look for a used car for myself. I found the perfect car I was looking for, a 2015 Jeep Renegade. From the minute I walked in the door, I was treated like royalty. My salesperson Maaz couldn't have been more helpful as he showed me around the lot for different vehicles matching the style and price I was looking for, before settling on the Renegade. Every aspect of my buying experience surpassed anything I could have expected before my visit. From taking care of all the paperwork involving registration, inspection and insurance on the vehicle, the professionals at Imperial had everything covered for me. I also received a complimentary lunch at their diner while waiting for some paperwork to be completed, and I must say, the diner was as much up to par as the rest of this entire organization. I must add that buying a used car may involve some slight imperfections in the vehicle. It so happened that this Renegade was in near perfect condition other than a very tiny ding on the drivers side door. I pointed this out to Maaz after I test drove the vehicle, and he assured me, along with the General Manager, that they would take care of the imperfection before I picked up the car. On arriving friday and being very excited to pick up my car, I examined the door and I couldn't even find where the imperfection in the door had been. Im not so sure other dealerships would go out of their way like that to satisfy a customer. I can't recommend this dealership any more highly. You are treated by everyone involved with great care and respect. Even after arriving back home on Cape Cod with my vehicle, Maaz phoned me and made sure I was happy with my purchase. For a great experience, no pressure selling, and from people who truly seem to have your best interest at heart, you need to greatly consider visiting this fabulous dealership for your next purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience and service from the ImperialTeam

    The salesperson Kevin De Souza and Finance Officer Jeff were both excellent, well versed in their professions and ready to do what it took to assi...


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    The salesperson Kevin De Souza and Finance Officer Jeff were both excellent, well versed in their professions and ready to do what it took to assist me in the process. I called in a few times to check on progress and the rest of the team really stepped up, went out of the way to make sure I was updated and delivered messages very well. I will be checking back with Imperial for any vehicle needs I may have in the future! Thank you all very much! :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great dealer

    Professional dealer . I made a deal with the salesman firas for the 2017 Chevrolet Camaro 2SS in no time . The hall deal includes the finance to ...


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    Professional dealer . I made a deal with the salesman firas for the 2017 Chevrolet Camaro 2SS in no time . The hall deal includes the finance to drive the car home ,less than 3 hours.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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