Shults Ford Lincoln

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
336 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 24, 2020

    Buyer beware from this dealership. They don’t hold their word. Ordered a vehicle first weeks of March. Covid-19 hit and the world shutdown. Waited patiently... for 3 months watching all these great deals go by because I had already put a down payment. Got a phone call the other day they are canceling my order and won’t do anything to assist you. WOW thanks for nothing.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Bill S, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn t...hat you had anything less than a stellar experience with us. Please give us a call at (716) 484-0121 if you?d like to discuss this matter further, as we'd like to try to make it right. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 5.0 out of 5
    November 28, 2016

    We had a collision with a raccoon this past weekend that left our coolant system with a hole in it. We,re from out of town and had the car towed to Ed... Shultz Ford. The dealership was closed. I left the contact info/key. First thing monday Derrek called me to assist us. He took care of everything to get our car repaired asap. If I lived in area, I would buy from Ed Shults Ford because of the great service from their employees like Derrek Ames. Derrek made a positive difference in a difficult situation. Thanks again Derrek.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • December 23, 2017

    Shults Lincoln had the vehicle we were looking for on the lot. We were able to complete the sale in one day. Kane went above and beyond to make the buying... experience enjoyable. I would recommend this dealership in general, the Lincoln division specifically, and Kane Kolstee in particular

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 18, 2015

    Knew what I wanted (2015 Sonata Hybrid) was looking for the best deal. I used Cars.com to locate my vehicle. Spoke to over 20 dealers, some located up... to 250 miles away. Shultz Hyundai, located 75 miles from my home, provided the most professional, hassle free experience of all the dealers I spoke to. The price they gave me was the lowest, the negotiations were painless. When I picked up my vehicle, everything was as promised. Car was spotless, entire staff was friendly, and they took all the time I needed to learn all the nuances of my new vehicle. Without a doubt, this was the BEST experience I ever had when purchasing a new vehicle. EVER!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2015

    Service was great very fast and helpful every enjoyable

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 12, 2015

    It was an easy transaction to get our new truck and Kain was very knowledgable in these trucks

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 8, 2015

    We purchased a Lincoln MKS. All the staff we worked with provided courteous, excellent service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 25, 2015

    I had a good experience for my Hyundai. Nice People good service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 2, 2015

    The Service Dept. staff was very conscienious, most accommodating, courteous, and most willing to go the extra mile. My vehicle was serviced in one hour... which included a car wash. Everything I needed done was taken care of. The service waiting room was comfortable and friendly. All staff that came through the area was very polite and all acknowledge my presence. Kudoos to all.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 2, 2015

    Every time I come here the people are great, they treat you with respect and meet all my needs. You don't have to wait all day for service and they are... very friendly too. Thank you for the good old days in 2015 which doesn't happen at most places anymore. See you again happy camper.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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