Called to make appt. for recall repairs. Arrived on time only to be told that the appt had been canceled. No phone call to us at all. Asked for an exp...lanation only to be told "I dont know what happened". One person checked and said parts are on back order, it would be 4 to 5 weeks before they are in. Spoke to service manager, he says the parts will be in in one week. Does anyone know what is going on there? I drove 25 miles each way only to leave frustrated and be told ;I dont know" as your only explanation. I am very hesitant to do any more business with you since no one seems to know what is going on.
Nancy, we always strive to do 100% for all of our customers so we?re disappointed to hear of your experience with us. We would like the chance to talk... to you further so please do call us at (269) 649-1022 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
This place needs new carpet, chairs and a TV in the waiting area. Why does Ford allow a dealership to look like this. There are weeds taller than me... in the parking lot.
Larry, we appreciate your honest feedback. It is our goal that every customer has a positive experience and leaves completely satisfied, but it sounds... like this was not the case. If you are willing to give us another chance, please contact us at (269) 649-1022 so we can try and turn your experience around. Thank you, Simmons Ford Inc.
I bought my car from a young male named Travis. He was very helpful and professional and I truly feel he was looking out for my best interest. I wil...l be back to see Travis for my next vehicle. The only bad part was I did feel pressured by the finance manager to purchase a warranty that I did not want.