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Reviews

Average Ratings

5.0
Average based on 21 reviews.
  • Bill and Robin Sligo

    This was the best experience we have ever had buying a car. Jeff Cernak and Business Manager Scott Leon were very patient and answered all our que...

    Dealer Response

    Thank you Bill and Robin for sharing your experience and for taking the time to write a review. You both have been wonderful to do business with a...


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    This was the best experience we have ever had buying a car. Jeff Cernak and Business Manager Scott Leon were very patient and answered all our questions. There was no pressure to buy and it was very relaxing and enjoyable. I can't imagine buying a car anywhere else. Thanks to all the staff at Cernak Buick.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Bill and Robin for sharing your experience and for taking the time to write a review. You both have been wonderful to do business with and I hope you continue to do business with us. I'm glad you are enjoying your LaCrosse and hope you are having a wonderful summer! Jen Cernak


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  • Highly Recommend Cernak

    I highly recommend Cernak Buick. They are down to earth, efficient, reasonable, and get things done quickly. The business is well run and everyone...


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    I highly recommend Cernak Buick. They are down to earth, efficient, reasonable, and get things done quickly. The business is well run and everyone knows their stuff. I did not feel that "seller angst" that one often feels when buying a car. The car I bought was used, but was clean as if it was brand new. You can't go wrong with Cernak Buick!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • A Really Great Time at Cernak Buick

    My wife and I were out looking to buy a new car. We stoped by Cernak Buick in Easthampton and looked and test drove some of their new Buicks. Foun...


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    My wife and I were out looking to buy a new car. We stoped by Cernak Buick in Easthampton and looked and test drove some of their new Buicks. Found the 2015 Enclave just the car we were looking for. This is a TRUE family dealership! You will be dealing with the owner and or his son or daughter. There was also a young man, their internet person, who was very pleasant and a great help! And I must say we were treated like one of thier family. They were very helpful with NO pressure!! This will be our second new Buick. The car we traded in was a Toyota but previous to that we owned a Buick that we purchased in Greenfield. We returned to Buick because we missed the quality and ride that a Buick gives. We were given a tour of their facility and introduced to the Service Manager, Steve. He has worked for Cernak for over 40 years. That alone tells you a lot about the dealership! It also tell you that when you bring your car in for service it will be done right! If you are in the market for a new or used car and want a good experience i urge you to stop in at Cernak Buick in Easthampton!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Really great people here!

    i had a great experience here the sales department is great and the service techs are great all around a very great place to do business and they ...


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    i had a great experience here the sales department is great and the service techs are great all around a very great place to do business and they have a great positive attitude here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome dealership

    This dealership is the most friendly and helpful car dealer I have ever dealt with. Scott, their finance guy is an absolute wizard when it comes t...

    Dealer Response

    What can I say Sue--it's always a pleasure to see you. Thank you for sharing your experience and thoughts on line. Customers like you make our job...


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    This dealership is the most friendly and helpful car dealer I have ever dealt with. Scott, their finance guy is an absolute wizard when it comes to getting you the best rate around. Cernak Buick makes buying a car fun , no stress at all! I have just purchased my second vehicle from them - I think I'm hooked for life. If you have ever been made to feel bad at a dealership - go to Cernak - you won't believe how nice they are!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    What can I say Sue--it's always a pleasure to see you. Thank you for sharing your experience and thoughts on line. Customers like you make our jobs fun as well! I hope you enjoy this vehicle even more than the last one. Thank you again for your business! Jen Cernak


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  • Business owner

    I am long time Buick owner and when I started getting interested in purchasing a new Buick I'm glad I found Cernak Buick. While I was doing some r...

    Dealer Response

    Glenn, thank you so much for taking the time to share such a detailed description of your experience. As a business owner, I know you understand h...


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    I am long time Buick owner and when I started getting interested in purchasing a new Buick I'm glad I found Cernak Buick. While I was doing some research on a new Buick on line, I was contacted by Jennifer from Cernak, she stated that she new I was interested in purchasing a new Enclave Tuscany Edition. She was pleasant and very helpful, she explained to me that the model I was interested in couldn't be ordered at that time but asked me if I minded her keeping in touch with me. I was contacted by Jennifer at a later date and she asked me what options I was looking for in my new Enclave, she offered to order the vehicle and contact me when the vehicle came in for me to look at and see if I liked it with no obligation to purchase it. The vehicle came into Cernak and Jennifer contacted me the day the vehicle arrived. I am so glad I did go look at this vehicle, I made an appointment to look at the vehicle and was greeted by Jennifer. I cant tell you enough how good I felt about dealing with her and everyone at Cernak Buick. They made everything so easy and we ending up buying the vehicle on the spot. It was a pleasure dealing with them and at no time did we fell pressure into buying anything. We are so happy and they know have a new customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Glenn, thank you so much for taking the time to share such a detailed description of your experience. As a business owner, I know you understand how important it is to treat customers right and have them walk away happy. I also realize that people have many choices when shopping for new vehicles these days and it can be difficult to choose a new dealership. I am thrilled that we stood out to you and that you and your wife chose to visit us! We look forward to continuing to do business with you in the future. Thank you for becoming one of our new customers and enjoy your new Tuscan Enclave! Jen Cernak


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  • Great place to buy a car.

    Just recently purchased a Buick Encore, and the experience was pleasant, they were very knowledgable, and went up and beyond to get the deal we ne...

    Dealer Response

    Thank you LGTH for choosing Cernak Buick for your new vehicle. We want customers to feel good about both the deal they received and how they were ...


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    Just recently purchased a Buick Encore, and the experience was pleasant, they were very knowledgable, and went up and beyond to get the deal we needed. Love the car, and look forward to getting the car serviced there the future. Thanks to Nick and Scott!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you LGTH for choosing Cernak Buick for your new vehicle. We want customers to feel good about both the deal they received and how they were treated. Both are so important! We appreciate you taking the time to write a review for us as well. Please feel free to reach out to us with any of your automotive needs. Jen Cernak


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  • The best overall

    We have been doing business with Cernak for many years and have always been satisfied with their respect and understanding of our needs. The servi...

    Dealer Response

    Thank you Owen and June for your continued patronage in both Service and Sales! We appreciate your loyalty and support. Also thank you for sharing...


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    We have been doing business with Cernak for many years and have always been satisfied with their respect and understanding of our needs. The service is the best. We just bought a new 2015 Regal from them and expect many happy years driving it.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Owen and June for your continued patronage in both Service and Sales! We appreciate your loyalty and support. Also thank you for sharing your experience on line. We plan to continue to meet or exceed your expectations. Enjoy your new Regal! Jen Cernak


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  • Very pleasant buying experience!

    Very pleasant buying experience! Staff is very knowledgeable, friendly, and helpful (Nick and Scott). They made my whole transaction easy and fast...

    Dealer Response

    Kyle we are very pleased that you chose to buy a truck from us! We want people to feel comfortable here, not pressured. Our goal is to have custom...


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    Very pleasant buying experience! Staff is very knowledgeable, friendly, and helpful (Nick and Scott). They made my whole transaction easy and fast. I purchased a used truck from them and did not feel pressured into it. All my questions were answered and they took care of me with my trade in.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kyle we are very pleased that you chose to buy a truck from us! We want people to feel comfortable here, not pressured. Our goal is to have customers who want to return. Thank you for your review and your business! Jen Cernak


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  • Great car bying experience

    Went to the dealership this morning to test drive a few cars. Howard was very friendly and greeted me at the door. Test drove a few vehicles. I ca...

    Dealer Response

    Thank you so much Scott for sharing your experience on line. I know that Howard and Scott really enjoyed working with you. Thank you for buying lo...


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    Went to the dealership this morning to test drive a few cars. Howard was very friendly and greeted me at the door. Test drove a few vehicles. I came out with a great deal and I was not there all day. The car was ready when they said. Thanks a lot Howard and Scott. I will be a repeat customer. One of the best experiences I have ever had buying a car. Glad I bought locally.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much Scott for sharing your experience on line. I know that Howard and Scott really enjoyed working with you. Thank you for buying locally and for choosing us. We appreciate your business! Jen Cernak


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