Reviews

Average Ratings

5.0
24 lifetime reviews.
  • Great place to buy a car

    After visiting several car dealers in the area and not being satisfied with the dealers approach to buying a car I called Cernak Buick. I called...

    Dealer Response

    Thank you John for considering us when shopping for a pre-owned SUV. We want customers to have a great experience and come back when they are in t...


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    After visiting several car dealers in the area and not being satisfied with the dealers approach to buying a car I called Cernak Buick. I called to ask them questions about a used car and they drove it over to my home , so my wife and I could take it for a ride. When I went to see them about the car there was no pressure on buying it. They worked with me on the price of my trade and the ultimate price of the car. Their Service department has an excellent rating from everyone that I know uses them. Honest and trustworthy is what I would say about them. They get an A+ rating from me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you John for considering us when shopping for a pre-owned SUV. We want customers to have a great experience and come back when they are in the market again. I am glad we could help and we hope you enjoy your vehicle. We appreciate you business and your opinion! Jen Cernak


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  • 2016 Dodge Ram BigHorn

    My wife and I are very impressed with the Cernak Buick dealership. The dealership manager Jeff Cernak greeted us at the door upon our arrival as...


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    My wife and I are very impressed with the Cernak Buick dealership. The dealership manager Jeff Cernak greeted us at the door upon our arrival as our salesperson Nick Blais was not available the day we chose to go out to the dealership. We has been in contact with Nick via email in regards to the two Dodge trucks they had on their lot and definitely wanted to check them out. When we test drove the vehicle my wife and I were able to take the vehicle by ourselves rather than having a salesperson in the vehicle with us. So we could really try it out and check it out without being rushed. We settled on a price, thanks to a great price on my trade in. Also, I cannot say enough about Scott , the finance person he went over everything and found the best interest rate in keeping with my budget. When they delivered the vehicle it was spotless and they also went over the features of the vehicle. They were very knowledgeable about the vehicle even though they do not sell that brand. I would highly recommend this dealership to anyone looking for a new or pre-owned vehicle

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bought 2 Cars This Weekend!

    I bought a Chevy Impala from Cernak about 3.5 years ago and was happy with both their sales and service. After my husband's car accident last wee...

    Dealer Response

    Thank you Kris and Rick for sharing your experience. Your thoughts and your business are very valuable to us! It is our goal to make customers fee...


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    I bought a Chevy Impala from Cernak about 3.5 years ago and was happy with both their sales and service. After my husband's car accident last week we had to find him a replacement car and I recommended Cernak because of my experience and because they are our local dealership. He found what he was looking for and the entire experience between sales and financing was friendly, fast, and easy. We really like the no pressure sales approach and a more traditional, family-like atmosphere. My husband had the car chosen and financed on Saturday afternoon and picked up the car on Monday. It just so happens, I ended up purchasing a car on the Monday we picked up my husband's car! I had no intention of buying but the used car selection had some good variety and I found a Chevy I really loved. Cernak gave me a great price for my trade and I was able to pick up MY new car the next day. All in all a great experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Kris and Rick for sharing your experience. Your thoughts and your business are very valuable to us! It is our goal to make customers feel comfortable while providing great service and products and we are thrilled that you were able to find 2 vehicles that worked for you. Happy Spring! Jen Cernak


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  • Highly Recommend Cernak

    I highly recommend Cernak Buick. They are down to earth, efficient, reasonable, and get things done quickly. The business is well run and everyone...

    Dealer Response

    Thank you Lizzy for sharing your opinion and for choosing Cernak Buick. Buying a vehicle is a big deal and we want customers to be happy with thei...


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    I highly recommend Cernak Buick. They are down to earth, efficient, reasonable, and get things done quickly. The business is well run and everyone knows their stuff. I did not feel that "seller angst" that one often feels when buying a car. The car I bought was used, but was clean as if it was brand new. You can't go wrong with Cernak Buick!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Lizzy for sharing your opinion and for choosing Cernak Buick. Buying a vehicle is a big deal and we want customers to be happy with their vehicle and their experience. Your recommendation means a lot to us! Jen Cernak


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  • A Really Great Time at Cernak Buick

    My wife and I were out looking to buy a new car. We stoped by Cernak Buick in Easthampton and looked and test drove some of their new Buicks. Foun...

    Dealer Response

    Ken, your high marks mean a lot to us! We appreciate you spending the time to share your experience regarding both our family dealership and the B...


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    My wife and I were out looking to buy a new car. We stoped by Cernak Buick in Easthampton and looked and test drove some of their new Buicks. Found the 2015 Enclave just the car we were looking for. This is a TRUE family dealership! You will be dealing with the owner and or his son or daughter. There was also a young man, their internet person, who was very pleasant and a great help! And I must say we were treated like one of thier family. They were very helpful with NO pressure!! This will be our second new Buick. The car we traded in was a Toyota but previous to that we owned a Buick that we purchased in Greenfield. We returned to Buick because we missed the quality and ride that a Buick gives. We were given a tour of their facility and introduced to the Service Manager, Steve. He has worked for Cernak for over 40 years. That alone tells you a lot about the dealership! It also tell you that when you bring your car in for service it will be done right! If you are in the market for a new or used car and want a good experience i urge you to stop in at Cernak Buick in Easthampton!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ken, your high marks mean a lot to us! We appreciate you spending the time to share your experience regarding both our family dealership and the Buick product. A great product and a great experience is our goal. Thank you for your business! Jen Cernak


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  • Really great people here!

    i had a great experience here the sales department is great and the service techs are great all around a very great place to do business and they ...

    Dealer Response

    Brandon, thank you for choosing us for your vehicle purchase and for your service. Your experience in both sales and service is important and I am...


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    i had a great experience here the sales department is great and the service techs are great all around a very great place to do business and they have a great positive attitude here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brandon, thank you for choosing us for your vehicle purchase and for your service. Your experience in both sales and service is important and I am glad that you took the time to share it. Thank you for your business and enjoy your vehicle! Jen Cernak


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  • Awesome dealership

    This dealership is the most friendly and helpful car dealer I have ever dealt with. Scott, their finance guy is an absolute wizard when it comes t...

    Dealer Response

    What can I say Sue--it's always a pleasure to see you. Thank you for sharing your experience and thoughts on line. Customers like you make our job...


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    This dealership is the most friendly and helpful car dealer I have ever dealt with. Scott, their finance guy is an absolute wizard when it comes to getting you the best rate around. Cernak Buick makes buying a car fun , no stress at all! I have just purchased my second vehicle from them - I think I'm hooked for life. If you have ever been made to feel bad at a dealership - go to Cernak - you won't believe how nice they are!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    What can I say Sue--it's always a pleasure to see you. Thank you for sharing your experience and thoughts on line. Customers like you make our jobs fun as well! I hope you enjoy this vehicle even more than the last one. Thank you again for your business! Jen Cernak


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  • Business owner

    I am long time Buick owner and when I started getting interested in purchasing a new Buick I'm glad I found Cernak Buick. While I was doing some r...

    Dealer Response

    Glenn, thank you so much for taking the time to share such a detailed description of your experience. As a business owner, I know you understand h...


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    I am long time Buick owner and when I started getting interested in purchasing a new Buick I'm glad I found Cernak Buick. While I was doing some research on a new Buick on line, I was contacted by Jennifer from Cernak, she stated that she new I was interested in purchasing a new Enclave Tuscany Edition. She was pleasant and very helpful, she explained to me that the model I was interested in couldn't be ordered at that time but asked me if I minded her keeping in touch with me. I was contacted by Jennifer at a later date and she asked me what options I was looking for in my new Enclave, she offered to order the vehicle and contact me when the vehicle came in for me to look at and see if I liked it with no obligation to purchase it. The vehicle came into Cernak and Jennifer contacted me the day the vehicle arrived. I am so glad I did go look at this vehicle, I made an appointment to look at the vehicle and was greeted by Jennifer. I cant tell you enough how good I felt about dealing with her and everyone at Cernak Buick. They made everything so easy and we ending up buying the vehicle on the spot. It was a pleasure dealing with them and at no time did we fell pressure into buying anything. We are so happy and they know have a new customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Glenn, thank you so much for taking the time to share such a detailed description of your experience. As a business owner, I know you understand how important it is to treat customers right and have them walk away happy. I also realize that people have many choices when shopping for new vehicles these days and it can be difficult to choose a new dealership. I am thrilled that we stood out to you and that you and your wife chose to visit us! We look forward to continuing to do business with you in the future. Thank you for becoming one of our new customers and enjoy your new Tuscan Enclave! Jen Cernak


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  • Great place to buy a car.

    Just recently purchased a Buick Encore, and the experience was pleasant, they were very knowledgable, and went up and beyond to get the deal we ne...

    Dealer Response

    Thank you LGTH for choosing Cernak Buick for your new vehicle. We want customers to feel good about both the deal they received and how they were ...


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    Just recently purchased a Buick Encore, and the experience was pleasant, they were very knowledgable, and went up and beyond to get the deal we needed. Love the car, and look forward to getting the car serviced there the future. Thanks to Nick and Scott!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you LGTH for choosing Cernak Buick for your new vehicle. We want customers to feel good about both the deal they received and how they were treated. Both are so important! We appreciate you taking the time to write a review for us as well. Please feel free to reach out to us with any of your automotive needs. Jen Cernak


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  • The best overall

    We have been doing business with Cernak for many years and have always been satisfied with their respect and understanding of our needs. The servi...

    Dealer Response

    Thank you Owen and June for your continued patronage in both Service and Sales! We appreciate your loyalty and support. Also thank you for sharing...


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    We have been doing business with Cernak for many years and have always been satisfied with their respect and understanding of our needs. The service is the best. We just bought a new 2015 Regal from them and expect many happy years driving it.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Owen and June for your continued patronage in both Service and Sales! We appreciate your loyalty and support. Also thank you for sharing your experience on line. We plan to continue to meet or exceed your expectations. Enjoy your new Regal! Jen Cernak


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