Reviews
Write a reviewThe sales team is very informed and effective, though
The sales team is very informed and effective, though it’s service that sells a dealership. Quick Lane and dealership service representatives are friendly and keep the customer informed. Pickup as well as remote service is also great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I did a price inquiry and was surprised that the salesman
I did a price inquiry and was surprised that the salesman was upset I asked for a discount when quoted MSRP. This was the very first push back from any dealer I have contacted. My inquiry must have hit a nerve as there were many misspelled words and incorrect usage of capitalization in his reply. I responded to his reply saying I was sorry if I had said anything that offended him. I received no reply back. But I did wish him a Merry Christmas. Just to say this is only one person at the dealership so I can't speak to more than that. Overall this dealership has a very high rating. I have contacted over 30 dealerships, this is the first angry response I have received so that this for what it is worth. For me even if I were to bit the bullet and pay MSRP I would purchase from one of the 17 other dealers that have the same exact vehicle.
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- 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your honest feedback, Ron. We understand your desire for a discount, and we want to explain the situation regarding the pricing of the unit you inquired about. This particular model is currently in high demand, and due to market conditions and limited availability, it is being sold at MSRP or higher across the region. This is a reflection of the current market and not a decision unique to our dealership. These units also do not qualify for factory rebates. We apologize that our sales representative’s communication was not up to our usual standards. We are taking steps to address this internally to ensure all our communications are clear, professional, and courteous. We value all our potential customers, even those who don't ultimately make a purchase, and we wish you the best in finding the right vehicle for your needs.
My insurance company recommended Jack Demmer Ford to have
My insurance company recommended Jack Demmer Ford to have some body work done. They were great!!! Texted me regularly to keep updated and finished my car repairs on time. Car looks wonderful and they gave it a really good cleaning inside & out. I will definitely use them again!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our salesman jason is wonderful.
Our salesman jason is wonderful. He has always gone above and beyond for us. And made sure we got exactly the car. We want to with a payment we could afford. No matter how many questions he would sit there and answer him all. And make sure we were satisfied with the decision that was made. Rob and finance. Made everything so easy. No pressure. This is our third vehicle from Jack Demmer with Jason. And we've always been very satisfied.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the very kind comments regarding your experience and working with Jason. We appreciate your continued patronage!
The Dealer did a great job explaining everything.
The Dealer did a great job explaining everything. Thanks for taking the time and effort
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you taking the time and effort to share your great experience with others. It means a lot to us!
I had the privilege to meet and be assisted by Keith
I had the privilege to meet and be assisted by Keith English who truly went above and beyond (at all hours, always ending with a “my pleasure”) what most other sales people do. He did locate the vehicle for me based on a previous inquiry. He never forgot me and when this car was available, he sent me a text message and I was able to test drive it that same day. He was excellent at communicating with me at real time speed. I felt like a very respected client and although he assisted me with a used vehicle purchase, he had so much patience and courtesy the entire step of the way. I would recommend using him for new car sales to anyone and Jack Demmer Ford. Thank you, Keith!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your amazing recommendation, Anita! What Keith did for you, we do time and time again. Happy customers is our number one priority! Thank you for choosing Jack Demmer Ford!
They really went out the way to make the process easy and
They really went out the way to make the process easy and low stress. Thanks Bob and team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our pleasure, Mike! We appreciate you sharing your experience. Glad it was easy and low stress!
I love leasing cars from Jack Demmer Ford.
I love leasing cars from Jack Demmer Ford. I have been doing so since around 2010 and have not been disappointed. They provide exceptional experiences each time I lease a new vehicle. They are very professional and Customer Service oriented.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We greatly appreciate your lovely comments and sharing them with others! Thank you for your continued business over the years. It means the world to us.
This is my second lease and as always very pleased.
This is my second lease and as always very pleased. I have one of the best salesman, Bill English. The entire staff I encountered was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Mr. Anderson. We are so happy to hear you've been pleased with Bill English and our entire team. We appreciate your continued business.
Great Service!
Only got oil change but service was great! The turnaround was quick as well. Also appreciate the thorough checks on other items. Thank you for the good work.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your 5-star review of Jack Demmer Ford, Genesis!