Reviews
Best service
The service department is phenomenal. Couldn't ask for better! The car was fixed quickly and correctly. The service team took excellent care of me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the positive review, John! We are glad you had a 5-star experience with Tammy.
High Expectations
I have always had great service done at Demmer Ford. All of the personnel I have encountered (from buying, body shop or maintenance) have been helpful, polite and honest.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the positive review, Linda! We appreciate your continued business as well as your kind words. We're glad our team keeps you coming back & we look forward to seeing you next time!
New car
Quick and friendly service, just bought a new EcoSport and had a cargo net installed. The sales team was great to work with and really took the time to go over the features of the car. Service was wonderful and had the net installed quickly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive review, Melissa! We are glad our team provided you with a 5-star experience. We hope you continue to enjoy your new EcoSport & we look forward to seeing you back in the future!
jbellelvis@gmail.com
I arrived late in the day but the service I neeeded was completed without an issue.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive review, Robert!
Keep it cool
They kept me updatef day-by-day. Super friendly they made sure to provide me with transportation, and made the process easy. Every single person that works there it's nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive review, April! We are glad you had such a pleasant experience with our team.
Another Satisfying Experience!
As usual, my service advisor, Pat, recognized and greeted me with a smile and informed me that my recall would be handled in less than a half hour. I inwardly questioned that statement, but was pleased with he informed me...twenty minutes later...that my car was ready. Another pleasant trip to Jack Demmer Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive review, Theresa! We are glad Pat took great care of you during your recent visit. We truly appreciate your continued business as well as you taking the time out of your busy day to share your kind feedback with us. Thank you again & we look forward to seeing you back in the future!
Great customer service
Always helpful and pleasant! The staff makes it worth it. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive review, Michelle! We are glad you had a 5-star experience with us.
Fusion recall
Great service! Had me in and out in 15 minutes on a recall
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the positive review, Michele!
Rush Job, Buyer beware
Once deal was done I was treated as nothing more then a former sale. Less then 3 day after signing mind you. These people only car about how much they are making for themselves and not what kinds service they are providing for you. I've mistaking have bought 2 vehicles since March from them totaling over $20000 dollars and not even a courtesy call or such of how are you doing. When I found an issue 3 days after driving off the lot I was treated like a enemy. On top of that my salesman whined and said hey I didn't even make that much commission from the sale what do you expect. Yup that's exactly the used car sales mentality. Sadly you can get that from any corner mom and pops used car sales lot. I expected better from.a dealer. One I've been loyal to. Oh well they lost out on a sale of a third vehicle. My wife is looking for a Fusion. Before this last brutal treatment it would have been no brainer where we were going to do business. Now I wouldn't even give them my service visit business. So everyone beware of what your getting into before signing those papers. These guys will not stand behind the product they sale. Oh they will give you plenty of lip service but it's all a lie!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Don, I just emailed you privately, but wanted to let you know I did speak with our Pre-Owned Sales Manager, Mark Vizachero last Friday. He told me that we dropped the price of your Escape quite significantly in order to get you financed. I understand that it doesn’t sound like our team provided you with the best customer service during your more recent interactions with us and am sincerely sorry about that. It has been addressed within the department. Please know that we do hold all of our employees to providing a much higher standard of customer service than what you described. We do value loyalty and understand your frustration. We hope your Escape doesn't provide you with any future issues & apologize that we didn't exceed your expectations.
So lowering the price on a car means what? Nobody said you had to lower the price. Let's be honest here. Your a business and never would you give a vehicle away without making some kinds profit. My first purchase which was in March was a cash deal. I didnt even bicker over the price. Your in the business to sell cars. I understand that but dont tell the customer if you have any issues let me know and then turn your back on them. Even if you only made a single dollar on the sale you did it at your own accord. I didn't walk in holding a gun telling you it's at this price. Again I'm at a loss of the complete lack of true concern you have. Not once did your dealership reach out to ask if you could somehow help. So my one star review stands. You also lost a cash deal on another vehicle. My wife purchased a nice used Fusion from a competitor. The next day the alternator fired. They towed it and replaced it. That's real true service and standing behind your word. So everyone read this review and response carefully. See how they view you as a value of profit. They lower the price. That's suppose to be compensation for selling a vehicle that had an issue. Good job Demmer Ford you again in your own words tell it like it really is!
KODIEH08@GMAIL.COM
Service advisors were awesome and the repairs on my vehicle were completed in record time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive review! We are glad you had an awesome & timely experience with us and we appreciate your kind words.