Thank you. Your email has been sent to the dealer.

Share 
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 8:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 6:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 6:00 PM
Fri 8:30 AM - 6:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed
Mon 7:30 AM - 8:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 8:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat Closed
Sun Closed
{{currentIndex + 1}} of 4

Reviews

4.5
14 lifetime reviews.
  • Great Experience

    Great expedient process & experience, which was hassle-free. This was the best automobile buying experience that I've had in 40 yrs. Kudos to Mik...


    Show Full Review

    Great expedient process & experience, which was hassle-free. This was the best automobile buying experience that I've had in 40 yrs. Kudos to Mike for a positive experience for both me & my wife.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Didn't have the car they advertised.

    Emailed about a audi thy listed. Car did not exist and they tried to sell me something I didnt want or asked for.

    Dealer Response

    Due to the nature of our inventory systems it can take up to 48 hours for a vehicle to be deleted from our online inventory after it is sold. We a...


    Show Full Review

    Emailed about a audi thy listed. Car did not exist and they tried to sell me something I didnt want or asked for.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Due to the nature of our inventory systems it can take up to 48 hours for a vehicle to be deleted from our online inventory after it is sold. We apologize for the inconvenience of that. We consider it good customer service to offer other options to our guests in the rare situation that their first choice vehicle is no longer available. The sales consultant was offering you alternative vehicles that were similar to the one about which you inquired. It was not our intention to offend or upset you, simply to give you additional information.


    Hide Full Review
  • fajine

    Staff were very courteous. A great assest and went above and beyond the duty.


    Show Full Review

    Staff were very courteous. A great assest and went above and beyond the duty.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
Read All Reviews

Service & Repair

About Our Dealership

Dealer on Cars.com since July 2013

Orrin B. Hayes, Inc. has been established in Southwest Michigan for over 90 years. Started in 1920, our founder, Orrin B. (Pug) Hayes, coined our motto "Service Sold It" Since 1920, a slogan that continues to sum up our customer service philosophy today. Located in downtown Kalamazoo and Stadium Drive, the dealerships are now run by two of Pug's great-granddaughters, Amy Krone and Amanda Woodruff, the fourth generation of Hayes family members to operate the store. Whether you are looking for a new Mercedes, a new Jeep, a new Mazda or a certified pre-owned vehicle, the friendly staff at Orrin B. Hayes, Inc.

""Service Sold it Since 1920""