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My son brought his new Jeep into the dealership to have his first oil change and tire rotation. Samantha came to him after the Jeep was in the shop and... told him his locking lug nut key was defective. They told him he needed new wheel locks. He ok'd it thinking there was an issue to be resolved. When they gave him the bill for $88, we thought that was a lot. Then we inspected the defective key to see parts of it were chipped off. They say it was already broken. I say they put it on an impact wrench and broke it. By the way, they didn't offer to order him a new key for $15. They thought charging him $88 was his best option. Not to mention, the dealer cost for locking lug nuts is $40. Since we have spoke to James the Service Manager, and he says it was defective.
Bought a new Jeep Wrangler from Bonnie. The process was the easiest I've ever experienced when buying a new or used car. Thanks Bonnie, you're... the best.
Have been getting my Mercedes from this dealer for 10+ years! Always a great experience. From Sales to Finance to Service....never have had any issues.
I bought a new 2017 E300 this Spring. Bonnie in sales was very good to work with and I gave only 4 stars for the buying process only for the haggling... with the used car evaluation had to do on a trade in. Honestly, my car had a few glitches that a new MB should not have but Bill in the service department all alone is a reason to buy a car here. I've had my car for over 7 months and love the car and would give Bill 6 stars if available.
Emailed about a audi thy listed. Car did not exist and they tried to sell me something I didnt want or asked for.
Due to the nature of our inventory systems it can take up to 48 hours for a vehicle to be deleted from our online inventory after it is sold. We apolo...gize for the inconvenience of that. We consider it good customer service to offer other options to our guests in the rare situation that their first choice vehicle is no longer available. The sales consultant was offering you alternative vehicles that were similar to the one about which you inquired. It was not our intention to offend or upset you, simply to give you additional information.
Great expedient process & experience, which was hassle-free. This was the best automobile buying experience that I've had in 40 yrs. Kudos to Mike for... a positive experience for both me & my wife.
Staff were very courteous. A great assest and went above and beyond the duty.
Bonnie was wonderful and took car of all my needs , questions were answered
I have been buying cars from the dealership for 35 years. It is the best place to buy a car. Honest,trustworthy and friendly. Great service depart and... sales force.
After being ripped off by one of the larger franchise dealerships, we decided to try Hayes Jeep. We could tell immediately they were different, the salesmen... were not pushy, they allowed us to look at all of the vehicles without being hovered over. Then once it was time to purchase they didn't run 10+ inquiries on our credit to find "the best rates", the finance manager actually knows what bank to send you to. Each of the employees fave been there for years, they don't rotate every month like most of the other dealerships you go to, that's proof that the owners not only take care of the customers, but the staff as well. The owner walks up to you and shakes your hand, and personally thanks you for your business, where can you get that type of treatment anywhere these days? Nowhere. The service department is so fast with oil changes, it's so nice that we don't have to schedule them. It's very surprising, seeing that they are the only stand alone Jeep dealership in Michigan, there service department is probably always super busy with all of the staff being specially trained for Jeep. We will never go anywhere else for another vehicle.