Westborn Chrysler Dodge Jeep RAM Inc

New 877-895-0825 Dealer Website
Used 888-747-8534 Email Dealer
Service 888-684-0576

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Reviews

Average Ratings

4.5
Average based on 102 reviews
  • Great service and friendly staff

    My uncle seen an ad for a used Jeep Patriot located at Westborn and the price was unbeatable. Mike Poupore was very knowledgable about the vehicle...


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    My uncle seen an ad for a used Jeep Patriot located at Westborn and the price was unbeatable. Mike Poupore was very knowledgable about the vehicle and made sure I was getting the best quality possible and was satisfied with my purchase. He wasn't pushy in selling the car and was very personable and understanding to my needs as a young driver on a budget who was also concerned about outrageous insurance quotes, depending on the vehicle. He quickly made sure the mechanic at the dealership fixed the few minor concerns I had inside and under the hood and was very precise. When I picked up the car, I was shocked to see it was in pristine condition and looked brand new. Couldn't be any happier with my purchase or awesome customer service I received and I would definitely go to Mike for future car purchases!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Mrs Elizabeth milewski

    Most attentive and respectful sales reps thank you love our compass


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    Most attentive and respectful sales reps thank you love our compass

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Service Recall On Jeep Liberty

    I took my 2002 Jeep Liberty for recall repairs and was very pleased in the time it was ready. I brought my vehicle in at 8:00am and it was complet...


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    I took my 2002 Jeep Liberty for recall repairs and was very pleased in the time it was ready. I brought my vehicle in at 8:00am and it was completed by 10:30am

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Hard time to buy a truck

    Gone to turn my other lease in to buy a new truck,gone no return calls and when they did call left no message, so I didn't know how to call back, ...


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    Gone to turn my other lease in to buy a new truck,gone no return calls and when they did call left no message, so I didn't know how to call back, every time I called never got a return call after leaving a message, I even talked to the sales manager still no call back after he said I'll look into this and still no call and it's been 1 week.matt Harris was the salesman. And I did have a leese from them before.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Great deal on a used truck.

    Thanks to Mike P I was able to afford the truck that I really wanted at a payment thst I could afford. Mike was very efficient and honest and did...


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    Thanks to Mike P I was able to afford the truck that I really wanted at a payment thst I could afford. Mike was very efficient and honest and didn't sell me anything that I didn't need. Thanks Mike for the excellent customer service! Linda C

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Buying Cars New and Pre- Cars at Westborn Chrysler

    My family and friends have been buying New and Used Cars from Westborn Chrysler since 1984. Doug and Tim Moore treat me and all my family member's...


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    My family and friends have been buying New and Used Cars from Westborn Chrysler since 1984. Doug and Tim Moore treat me and all my family member's as if we were royalty.! First Class !! The whole staff at WB is very professional from the Body shop { Ryan Prokup} to Kevin O'Connor smiling face The Service Dept. headed up by Dave Craig and David Smith and the Sales dept. .led by Mark Etchells, Scott Carpenter who are both very knowledgeable and always willing to help with a "Can Do" mentality and my all time favorite Sales person Mike Poupore. who handles everything with class and integrity. The culture at WestBorn Chrysler is customer driven.!! Highly recommend them for all facets of the dealership . The Best in the Business Tom McLogan

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • would not purchase another vehicle here

    only went through with my purchase because it was a great deal on the car. I asked specific questions and I was lied to multiple times. I asked if...


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    only went through with my purchase because it was a great deal on the car. I asked specific questions and I was lied to multiple times. I asked if the car was Chrysler certified the response I received was "Yes", I asked if they were going to detail the car, They said "Yes" (Car was not detailed at all). I asked if they could/would touch up a large scratch on the hood, they said "Yes" I paid for a CD player (listed on line for the car detail and on the window sticker), there isn't one when I asked they said "it must have been an error, they go by vin#". The mark up on CD players is a high option you pay for, I was not reimbursed or even discounted. I saw the total of the car was more than it should be, so I questioned it. There was nothing showing or noting any additional charges that would explain it. I called and asked, I was told it was for the Chrysler certification charge. When I asked if it was certified they said "Yes" not I'd have to pay for it. They did not do the detailing and the scratch was not taken care of. I wasted more time, gas and energy going there three times and nothing they promised was done. I contacted their General Mgr. Jeff and he also did nothing. I would never purchase another vehicle from this dealer, at least in my case. Dealt with Mike during the purchase, Amazing that it was thought I could not tell if a car had been detailed or not. Seriously.... or the fact that the issue over the CD player was shrugged off as oh well, our mistake, sorry about your luck. When I drove back for them to rub out the scratch on the hood I was told it was all set, it is still there, they didn't rub anything out and I was too disgusted to go back inside and say anything. I owned the car for three days and drove it to work one day and the dealer three times. The sales person did not even sell me the car, I called on the car after seeing it on the internet and went in there, he handed me a key and told me how to start it (no key, push button) and got annoyed with me when I asked him to repeat the starting procedure. Then came back out when I returned and said "I am busy, I have someone else inside that wants to purchase the car, what are you going to do? I said I would take it and asked what amount I should leave for a deposit, I was told a $ amount. He was looking out for the dealerships best interest, not mine. He didn't even do a loan process, I went through my own credit union and waited on them to send a purchase agreement to my credit union, I walked in with the check two days later and left with the car, if anything, I sold myself the car. Every time I dealt with this salesperson he acted as if I was bothering him or it was inconvenient for him. Thank God, he didn't actually have to do anything. My 25 yr. old daughter bought her first car two weeks prior to this and was treated with the utmost respect and courtesy, her car was a year older than the one I purchased and it was immaculate. I was with her the whole time, different Chrysler dealer. Never again!!!!!!

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • So dissatisfied

    I went in to give my information for a friend who purchased a car from them been getting the run around since last Thursday everytime i call to ta...

    Dealer Response

    Hi there, thank you for taking the time to share your experience. We are very concerned with your comments, as we hold our staff to very high stan...


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    I went in to give my information for a friend who purchased a car from them been getting the run around since last Thursday everytime i call to talk to someone i get the voice mail left a message with the manager today still no call back very unprofessional ....If u was buying a car from there i would've got a answer before i left..

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Hi there, thank you for taking the time to share your experience. We are very concerned with your comments, as we hold our staff to very high standards, and always strive to provide exceptional service. We are disappointed that this is not what you experienced. If you would like to discuss this situation in greater detail, please don't hesitate to contact us. We would like the opportunity to earn your business.


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  • Great Price but Less Than Average Experience

    We bought our 2014 Cherokee Sport at an awesome price from Mike Pupore last June. At first it all seemed to good to be true, which was the case. F...


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    We bought our 2014 Cherokee Sport at an awesome price from Mike Pupore last June. At first it all seemed to good to be true, which was the case. First off, they were so busy that it was crazy. It was the end of the month and a lot of promotions were ending. We are not from Detroit or a metropolitan area, so maybe this is how things are done in the city, but there was so little gas in the tank that the Low Fuel light was on when we got in to test drive it! I've not had that happen during a test drive before. I had never been to Dearborn before and did not want to get stranded somewhere because I ran out of fuel. I went back inside to ask if some more fuel could be added for a decent test drive. It took about 20 min or so for this. Not much fuel was added. I had talked to Mike on the phone and told him we were coming from 2 hrs away. I understand that some people may just pop in on a lark and test drive, and waste a dealership's gas. But I had had previous contact with Mike and even had to reschedule our trip because of a windshield replacement. This was a planned trip! Why would I want to drive 2 hrs and test drive the car for 10 min? There was a feature missing that I didn't see mentioned as included or not on the listing, and I almost walked away from it. Then I saw that the Jeep had a remote starter. That convinced me to buy it. Maybe I should have still walked away. I thought it drove a bit funny through the hectic stop and start traffic of Dearborn, but I figured I was being too picky. And we didn't have much gas so I drove back to the dealership. There was a problem alright! The tranny shifted weirdly, and it got worse as we drove it over the next few months. By December, Chrysler replaced it. I'm grateful. [This vehicle has a documented problem with the trannies, so beware if you're thinking of buying one. Not Westborn CDJR's fault, I know.] I suspect this was the reason it was traded in. My husband asked Mike if it took conventional or synthetic oil, and Mike told him conventional. It is not. The manual clearly calls for synthetic. In fact, it says if you can't use synthetic for some reason, you CAN use conventional, but to use synthetic at the very next oil change. Mike WAS very honest and forthright about how they price their internet listings. This I appreciate! The car had to be completely detailed. When we drove it the first time, it had just come in and was filthy! It looked like the family that bought it new lived in it! I had never seen a car in this condition during a test drive. I get that we drove it just two days after they got it. But when we picked it up the next week, it still needed more cleaning. I am still finding sticky crud in the vents and other stuff 8 months later! Yes, we got a great price. But for all the things I've listed, we better have! I still like the car, and am grateful to have a SUV again. But I have learned a lot from this purchasing experience. I'll probably shop closer to home next time. At least I'd be able to test drive a vehicle for a day around our area, to fully test it. I'll just pony up a bit more cash. Don't know if paying less is worth what we went through. And I learned to be very explicit with future salespeople that the vehicle is to be titled in both of our names. This is my vehicle but only my husband's name is on it, which means I need to have him sign a POA for the license bureau every year to renew my tags, as he will not be doing this for me. I don't know at what point asking us whose name it was to be in was missed. Seeing how busy they were when we were there and from other reviews, it appears Westborn CDJR simply doesn't have enough employees to provide wonderful customer service at all times. Too bad, with their great prices.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Best car buying experience

    I have worked with Scott and Andy twice now in the past 2 years. I have leased 2 Jeeps from Westborn and both experiences have been extremely quic...


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    I have worked with Scott and Andy twice now in the past 2 years. I have leased 2 Jeeps from Westborn and both experiences have been extremely quick and easy. I had called Scott as the end of my lease (on my Jeep Patriot) was approaching to let him know that I was looking to lease a Jeep Grand Cherokee sometime soon. I was not quite ready to purchase yet, but I had done some research and knew exactly which trim level I was interested in. They did not have this exact vehicle on their lot at the time, but Scott let me know that he would do some research and to call him when I was ready to come in. About a week later, Scott called me and let me know that the exact vehicle I was interested in had just been delivered to their lot and that he would hold it for me. I was able to email Scott all of my information and negotiate price that day. Scott and Andy really worked with me to get me the price I wanted. When I arrived at the dealership that evening, the car was waiting out front and Scott had all of my paperwork completed. Scott took me outside to show me all of the features of the vehicle and answered any questions I had. I was in and out with my brand new car in less than 30 minutes. Their service department also does a great job. Whenever I bring my car in for an oil change I am in and out very quickly and my car is clean and tidy. The dealership has also been completely renovated recently and has beautiful accommodations. I drive about 30 minutes to Westborn when there are plenty of other dealerships near my home and work. I have been treated like family every time I have worked with Westborn and will continue to get my cars from them in the future, as well as recommend them to both friends and family. Thanks to Scott and Andy and the whole Westborn team for making my car buying experiences so great. I love my new Jeep Grand Cherokee!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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